Rated 4.5 out of 5 by 191
Rated 5.0 out of 5.0 by Pauly289 Great service, great room, great facilities
Freindly, helpful and polite staff, clean room, comfy bed, clean pool and hot tub. No disapointments, will stay here again when racing at Willow Springs.
June 15, 2016
Rated 2.0 out of 5.0 by USMC-Joe Needs to improve customer service!
Staff needs to improve customer service and acknowledge Spire Elite members. Don't forget to offer points or water at check in. Also don't forget to make sure pool towels are available at the pool area.
June 15, 2016
Rated 5.0 out of 5.0 by terroff57 June 8 Stay
All of the staff was friendly, efficient, and professional. Breakfast was great. The lobby, dining, and our room were exceptionally clean. Price was good. Parking lot was well lit so that was an added security.
June 15, 2016
Rated 5.0 out of 5.0 by Special Edu. Teacher Habitacion comoda y servicio excelente
El empleado al ingreso muy servicial y bien informado. El registro de entrada fue rapido y sugirio opciones mas economicas para los clientes.
Los ambientes captan la atencion por la limpieza y diseno. Para ser un hotel de 3 pisos, la dimension de los espacios son grandes y con buen aroma.
Definitivamente recomiendo este hotel y volvere a alojarme aqui en le futuro.
June 2, 2016
Rated 5.0 out of 5.0 by Dreamcatcher1 Great Service Comfortable Place to Stay
We enjoyed our recent visit with your hotel. It was comfortable, clean and friendly staff. We did not use the breakfast area as we slept through the breakfast time but the area was clean and people that were staying seemed to valued that service.
May 27, 2016
Rated 4.0 out of 5.0 by Verified Reviewer great time at hotel with family
we book 5 rooms for a family wedding ,we all had a great time at hotel ,all rooms clean ,breakfast great .We all agree that we will come back and stay again.Great service over all.
May 18, 2016
Rated 5.0 out of 5.0 by melb2 Clean room and helpful staff.
We were pleasantly surprised at the quality of this hotel and the helpful staff employed there. Our stay was very comfortable, a home away from home.
May 17, 2016
Rated 2.0 out of 5.0 by Taunia Not much to choose from in Lancaster
There are not many hotels to choose from so I stay here quite often. The last 3 times have been not so great. Twice there were Soccer events so the kids were every where and the staff nor parents tried to control them. I must say that one of the times the staff did a much better job at their attempts and I wish I knew the 2 ladies name as they really did all they could. Seems like when I book and the young man is on duty, it's not so great of an experience. On this particular time, I booked online. Got to the hotel and he put me in an accessible room. I asked to be switched because I have a bad back and knee and the bed along with everything else was low. I didn't book an accessible room. He was reluctant, then told me he would switch me but I had to pay price difference cuz there were no more rooms. Came downstairs and there was a young lady just starting to check in with 2 small kids (but there were no more rooms). Paid the additional cost went to new room and the bathroom had hair still on sink and a ring in the tub. Tub was still wet like someone had just used it. Asked for firm pillows and all were soft. Just not a good time. Did complain to the young man but nothing happened, not even a phone call. I will say that I stay here quite often and when I stay here with my friend who is a Gold Elite member, we rarely have issues. When we do they take care of at no cost. Guess all money isn't the same here, its the membership and points that they respect. How can I get to that status if you make me not want to spend my money with you. Have an event that I'm staying here for again today but if it goes bad I will just start staying in Palmdale and driving in.
May 14, 2016