Rated 4.5 out of 5 by 186
Rated 4.0 out of 5.0 by Verified Reviewer great time at hotel with family
we book 5 rooms for a family wedding ,we all had a great time at hotel ,all rooms clean ,breakfast great .We all agree that we will come back and stay again.Great service over all.
May 18, 2016
Rated 5.0 out of 5.0 by melb2 Clean room and helpful staff.
We were pleasantly surprised at the quality of this hotel and the helpful staff employed there. Our stay was very comfortable, a home away from home.
May 17, 2016
Rated 2.0 out of 5.0 by Taunia Not much to choose from in Lancaster
There are not many hotels to choose from so I stay here quite often. The last 3 times have been not so great. Twice there were Soccer events so the kids were every where and the staff nor parents tried to control them. I must say that one of the times the staff did a much better job at their attempts and I wish I knew the 2 ladies name as they really did all they could. Seems like when I book and the young man is on duty, it's not so great of an experience. On this particular time, I booked online. Got to the hotel and he put me in an accessible room. I asked to be switched because I have a bad back and knee and the bed along with everything else was low. I didn't book an accessible room. He was reluctant, then told me he would switch me but I had to pay price difference cuz there were no more rooms. Came downstairs and there was a young lady just starting to check in with 2 small kids (but there were no more rooms). Paid the additional cost went to new room and the bathroom had hair still on sink and a ring in the tub. Tub was still wet like someone had just used it. Asked for firm pillows and all were soft. Just not a good time. Did complain to the young man but nothing happened, not even a phone call. I will say that I stay here quite often and when I stay here with my friend who is a Gold Elite member, we rarely have issues. When we do they take care of at no cost. Guess all money isn't the same here, its the membership and points that they respect. How can I get to that status if you make me not want to spend my money with you. Have an event that I'm staying here for again today but if it goes bad I will just start staying in Palmdale and driving in.
May 14, 2016
Rated 5.0 out of 5.0 by Buper excellent overall experience
I have stayed at the hotel 4 times and will be back
May 11, 2016
Rated 5.0 out of 5.0 by GSI14724 Very Nice Hotel to Stay at
I have enjoyed staying at this hotel.The rooms are always clean and comfortable. I've always have a great stay when I stay here.
April 28, 2016
Rated 4.0 out of 5.0 by HKNune Clean Room. Good for a Night Stay
Clean Room. Good for a Night Stay. Not many choices for Breakfast.
April 28, 2016
Rated 5.0 out of 5.0 by Jennifer E Very friendly staff
Stopped here after a very long flight and needed much needed rest. The staff was nothing but caring and helpful! Would definitely recommend this place to everyone.
April 21, 2016
Rated 3.0 out of 5.0 by MikeMSTL Here for business
I was here for business and the wifi was horrible. It would work for two minutes and the be down for five. Unacceptable to me for business stay.
April 21, 2016