Rated 4.2 out of 5 by 122
Rated 4.0 out of 5.0 problems with the bill
I was overcharged on my debit card, and after three phone calls matter still unresolved!
24 February 2015
Rated 5.0 out of 5.0 by Cody7188 Quiet and comfortable
Great, attentive staff. Clean and comfortable room!
22 February 2015
Rated 4.0 out of 5.0 by Steve 10001 Perfect when working on Nellis
Rooms are decent, breakfast was good. Staff was very accommodating especially Angie at the front desk! Business center could use a all in one type printer, no scanner was available. Pool was warm, hot-tub was clean. I have several more trips to Nellis scheduled and would definitely stay at this hotel again.
17 February 2015
Rated 3.0 out of 5.0 by traveller traveller over charged and unprepared
Arrived and staff were not ready for me. Was woken up in the morning by cleaning staff trying to enter the room at 8 am. Went to check out and staff were again not prepared. Couldn't find me in the computer based on the room or my name. Took 10 min for them to find the reservation to check me out.
Was then charged for an extra day after I left the hotel.
Worst staff experience I have ever had at a HIE.
12 February 2015
Rated 2.0 out of 5.0 by Sandollars Noisy and dated
I am one of the minority in that I am not military but chose to stay at what is essentially an extension of the Nellis military base. Jets were on sorties half the night, the AC did not work, the bed was lumpy and overall the room was very dated. I would not recommend this hotel to those that are not affiliated with the military.
08 February 2015
Rated 1.0 out of 5.0 by bad start to a morning unpleasant staff member
If you do not want to be in the customer service industry then why are you. As a guest you think you would be greeted with a smile and how was you stay thank you for your business. Well not from this guy ( Gary ). Let me tell you a little bit about my experience with Gary. Walk in blank stare on his face, me hi I'm here to check in last name ------- he proceeds to give me my check in paperwork to sign and room key still not one word said, me ok thank you, Gary no response. Another experience with Gary I'm checking out getting a cup of coffee for the road 5am well there is no creamer so I get some and Gary in a very rude stern voice can I help you, me yeah can I use the micro wave to heat this coffee up it's cold, Gary we don't have a micro wave (um yes they do). Me well do you think you could brew a pot of coffee, Gary once again very rude no and breakfast is not served until 630 am. I thought to myself wow why do I stay here and why does Gary choose to be in the customer service industry
07 February 2015
Rated 5.0 out of 5.0 by Captain 13 Nellis AFB
Was a good experience and would stay here again. The staff was friendly and polite. The breakfast was inviting and good.
02 February 2015
Rated 5.0 out of 5.0 by centropy Amazing gem off strip and so close
Do not miss out on this Gem because it is 15 min from the strip.
The staff is amazing. The facility is amazing.
Spent a week here because all the hotels on strip were full due to the convention and we were pleasantly surprised.
The pool and jacuzzi was always clean and had alot of towels.
28 January 2015