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Rated 4.3 out of 5 by 140 reviewers.
Rated 1.0 out of 5.0 by Bad, Noisy, Hot Noisiest a/c units experienced at any HI Express, and of course that's in Las Vegas where they turn off and on 100 times an hour. The general construction seemed poor as well for a new hotel, carpet pealing, shower drain not working, etc. In all, a low end version of what is usually a nice enough hotel. 08 July 2013
Rated 5.0 out of 5.0 by Clean, comfortable! Excellent service Staff is super-nice! Our bedroom and bath were clean and comfortable. Different pillow support for picky guests like me (:-) Breakfast is good: pancakes, scrambled eggs, bacon, yogurt, juice and a nice assortment of breads The best part: it isINCLUDED, We will definetely go back! 07 July 2013
Rated 4.0 out of 5.0 by Not bad, but could be better I understand that rooms rates fluctuate depending on what is happenning in own but for the price I paid,(double than normal) It was OK. Rooms were clean, the only problem I had was that the ceiling showed signs of cracks near sprinklers for some reason and you definately hear noise from neighbors. The gate leading to side entrance from the pool area to hotel is hard to open from pool area and majority of the chairs in the pool area are damaged and cannot be used. Breakfasst was nothing fancy but staff was helpfull. Tried to get a late check out but the clerk that helped us wass stopped from offering it to us. No laundry room. 25 June 2013
Rated 5.0 out of 5.0 by Plan on Returning We came to Vegas for a one day business meeting, and were looking for quiet & comfortable hotel... and we found it. This hotel was clean, quiet, well maintained, had friendly staff, and no propaganda in the rooms pushing 'deals', and is situated well south of downtown, and just far enough from the airport to avoid any significant airplane noise. I'd recommend this hotel for folks visiting family, conducting business, headed to the Grand Canyon, Hoover Dam, Red Rock Canyon, Sequoia National Park / Kings Canyon National Park. 24 June 2013
Rated 3.0 out of 5.0 by Check the AC on West facing rooms when checking in Was assigned a suite (thanks for the upgrade) on the west side of the hotel. Housekeeping had turned off the AC completely; the ambient temperature outside was 104 degrees. From the heat in the room, I would guess it had not been occupied for a couple of days and it took until after midnight for the room to cool down. Hint to housekeeping and management: Studies have shown you do NOT save on energy costs by turning the air conditioner off. It just makes it work that much harder when its time to cool the room off, so leave it on! I stay at this property on a regular basis for business reasons, so this faux pax will not affect future stays. It is otherwise a well-run property. 17 June 2013
Rated 5.0 out of 5.0 by Comfortable stay with great service Very happy with the room, soft bed. The front desk and breakfast service providers are to be commended for great customer service. We plan on returning soon. 10 June 2013
Rated 5.0 out of 5.0 by Stay in Las Vegas not a bad place to stay, but the lack of breakfast choices left a lot to be desired. Lack of indoor pool and spa leaves a lot to be desired. 08 June 2013
Rated 5.0 out of 5.0 by One of the best secrets in Las Vegas...or anywhere. I love this place. The staff are always on top of it, the room was spacious and clean and had everything I could ask for. If they had a restaurant I'd probably eat dinner there. This was my second stay...a year ago was my first time...and I'm happy to say the quality both times was excellent. Yes it is a little out of the way from the strip (five minutes away?) but that was fine with me because I was there on business and did not want all the hassles of the big tourist spots. The breakfast is excellent also. If all the other Holiday Inn Expresses are like this they're going to make lots of money and I'm going to save lots of money. 23 May 2013
Rated 5.0 out of 5.0 by Comfortable and restful - good service We were there because I had just had surgery at the nearby hospital and needed to rest before driving to Arizona. Wish medical rate was better than a $3.00 savings. 22 May 2013
Rated 5.0 out of 5.0 by personnel great team Franklin the evening person was fantastic 13 May 2013
Rated 5.0 out of 5.0 by Quiet and modern room Location quiet and room was modern and clean. Night time front desk and morning front desk were very personable and friendly. Would stay there again. 12 May 2013
Rated 5.0 out of 5.0 by Good Air Con, Newest part of Vegas, Close to Freeway Good air con. Good Breakfast. Newest part of Vegas. Close to freeway. Convenient parking. Quiet. Very friendly staff, both day and late night. 07 May 2013
Rated 3.0 out of 5.0 by Conference room issue A conference room reservation was made for the evening of April 24th, having also requested an overhead projector. I was informed by the hotel staff this would be no problem, and there was zero mention of a fee for using this room. It's also noteworthy that the hotel information booklet in my room lists the conference room as one of its features, but does not indicate it comes at a premium. Due to a co-worker flight delay, we were unable to have the meeting on the evening of April 24th. I went to the front desk hours before our scheduled meeting to inform them of this, and to request we move it to the morning of April 25th. They didn't seem to want to give me an answer at that time, and I was told they would call me shortly. When they finally did call my room, I was told the conference room was available the next morning but at a charge of $150. Front desk staff told me they "forgot" to discuss price when the orginal reservation was made. I chose not to use HIE's conference room, and we were able to have the meeting elsewhere. Based on the conference room's appearance, I failed to see the value in the $150 charge, and cannot figure out where they came up with that number. I thought this situation was handled very poorly by the staff. 06 May 2013
Rated 5.0 out of 5.0 by daughter's recuperation This hotel was chosen as it was near Spring Valley Hospital where my daughter was hospitalised. We stayed for 11 nights in the end as my daughter had to be well enough to fly back to the U.K. The hotel was perfect for her to recuperate, calm, quiet & peaceful & we were able to have an accessible room for her wheel chair. The staff were professional, helpful, friendly & very kind. They helped make a difficult time much easier. I was very far from home but they made me feel welcome, safe & gave me a friendly ear when I had issues to sort out with regard to my daughter's care. 05 May 2013
Rated 4.0 out of 5.0 by Good Value This was my second time I've stayed here. It's comfortable, good service, quiet, and good value for budgeted trips. The only difference I noticed was that the complimentary brewed coffee in the breakfast area was more watered down than last year's experience. Perhaps, that can be improved? Otherwise, it was a pleasant and comfortable stay. 22 April 2013
Rated 5.0 out of 5.0 by Great Homecoming We live in Arizona. This was a great hotel all around. Since we are military, my husbands homecoming day changed many times before the final arrival. This hotel gave me the comfort while I was waiting. I was able to get some shopping done while still being close to the airport. The staff was very friendly and everything was very clean. I would recommend this hotel to anyone needing to stay by the airport. It is even close to the casinos if someone wanted to visit them. When in the hotel, you don't even notice that you are near an airport. 18 April 2013
Rated 5.0 out of 5.0 by Very Comfortable and clean. Really enjoyed our stay. No complaints - everything was clean and comfortable. Great Staff. 18 April 2013
Rated 5.0 out of 5.0 Great GREAT HIE! Great staff, great place to stay! this is why I stay at HIE! Grover Beach HIE in Pismo Calif could take some schooling from this place, it was like 2 different worlds, the 2 little lady's serving breakfast, priceless... 12 April 2013
Rated 4.0 out of 5.0 by Stay Property needs to install and maintain a guest laundry to keep up with other IC hotel properties 28 March 2013
Rated 5.0 out of 5.0 by Way off Strip The property is way off the Strip, but that's not all bad. It's away from the hussle/bussle of the big city lights, and that's what we wanted. Getting a taxi ride can be expensive, but the real comforts are here. Quiet. There is a storage facility in the back of the property, so no car doors slamming or any noise. Ask for a room on the back side of property. They do not have a laundry room, that was a down side, but we had a good bed, and cable tv, so we were good. Shower was good. Ice machine/snacks just down the hall by the elevators. We left early in the morning, and were not able to enjoy breakfast. They had a nice bag of goodies for Priority Club Members. I would stay here again when traveling to Las Vegas. 28 March 2013
Rated 5.0 out of 5.0 by Phew!!! We were worried about going to las vegas with kids who have severe allergies to cig. Smoke. This hotel was exceptional. Starting with Josh and Mark at the front desk. They were so helpful, and kind. These gentleman eased my mind right from the get go. We were able to plan our nights and transportation to Ceasers palace for the Celine Dion show and for Shania Twains show. We got to know Rainbow Blvd really well.. Tropicana and Sahara both go from Rainbow down to the strip. The hotel is a well kept secret taxi drivers didnt know where it was located. Our rooms were so clean, staff do a great job. We had three different suites on three different floors for four nights. Each suite was cleaned and refreshed for us. I felt bad the outdoor pool was so cold, kids couldnt enjoy it. But sleeping well made it so we could keep going and enjoy every minute of our holiday. Next time we will rent a car instead ofmusing taxis. 25 March 2013
Rated 5.0 out of 5.0 by Great value close to the action i love staying at this location because it is close enough to all the entertainment in Las Vegas, but far enough off the strip to get a quiet, restful night's sleep. I have stayed here 3 times, and it is a well-maintained property with clean rooms and a nice area for FREE breakfast. The cinnamon rolls are delicious, but I wish the breakfast selection included more fruit and healthy choices. 14 March 2013
Rated 5.0 out of 5.0 by HOSTESS WITH THE MOSTEST Very comfortable place to stay. The breakfast hostess was so nice, made us feel right at home. 13 March 2013
Rated 5.0 out of 5.0 by Nice Place to Stay I usually stay here because it is away from all the strip and casino traffic, good food close by. Most of the staff is great and it is usally very quite. Only thing they could improve is to update the desk chairs and get bigger pillows 12 March 2013
Rated 3.0 out of 5.0 by Some problems with the basics Overall, the site is okay, compared to other HI sites. The staff was pleasant and friendly. However, there were 2 problems that were not appreciated by a business person, like myself: 1) Breakfast area choices were lacking. I try to eat a healthier breakfast and prefer plain instant oatmeal. Both mornings, all they had were 3 packets (that was it) of brown sugar oatmeal, loaded with sugar. Sounds like a minor thing, but compared to alot of the other choices offered, it's the best. I've noticed that other HI's have this same problem, which leads me to believe that this is a popular choice that should be planned for. The Breakfast person, indicated she forgot to tell the front desk to order it. How difficult is this. On both mornings, other issues included the pancake machine was broken....the Breakfast person had to help people and even then, it took forever and only allowed one pancake at a time. 2) Internet service was not available the morning I checked out. Couldn't do work I was planning on doing. Personally, I think it was cut off because I was checking out. 04 March 2013
Rated 2.0 out of 5.0 by Skimping on small Items to save a buck NO USA TODAY !! NO LOTION AND THE TOWELLS ARE OLD AND HARD CAN'T CALL HOTEL DIRECTLY TO RESERVE A ROOM!!! 30 January 2013
Rated 5.0 out of 5.0 by Quiet rooms and friendly staff. Good value for the price. Slightly far from the strip ($25-$30 by cab). Breakfast choces could be broader, but this is me - I would like to see more sugar-free granolas and less refined food in general, so there was not much for me to choose from, however good selection for my companions who did not care about organic food. Room was clean, quiet, fresh and tidy. Non-smoking room was REALLY a NON-SMOKING room, which I liked alot. Bathrooms were always super clean. Never even had a chance to explore pool or gym or anything else (was on a conference in Vegas), however overall impression of the hotel and service staff is great - I like stay in not-so-noisy places, and this was just it. Staff was friendly and attentive, courteous and just great to deal with. All paperwork was done on time, no delays with any requests. Liked it, will stay again when we are in Vegas for work. 30 January 2013
Rated 4.0 out of 5.0 by Great front desk A good experience. Just dont understand why the prices are that high during the work week compared to the casinos. 29 January 2013
Rated 5.0 out of 5.0 by Quiet Area! This Property is in a good location to take care of business or just relax due to how quiet it is overall! The staff is friendly and knowledgeable, as well as accommodating when dealing with how to get around Las Vegas. Local transportation is available with a Local Bus Stop just 50 yards away from the hotel. Pleasant stay! VH. 04 January 2013
Rated 5.0 out of 5.0 by Clean, friendly, quiet, good value Building looks like new. Staff is very friendly. Close to major highways, shopping, stores, food, and 15 minutes from the strip. Beautifully located in a valley. Hills in distance on both sides. Views of the strip during the day and at night. Rooms are clean, quiet, comfortable, like new. 27 November 2012
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