Rated 3.8 out of 5 by 53
Rated 4.0 out of 5.0 by wakadaja QUESTION THE SHUTTLE SERVICE
Overall the stay was very acceptable with the exception of multiple knocking on doors adjacent to our room at 3AM. Of course this was not the fault of the motel.
However the statement that they have airport shuttle service is somewhat misrepresented. When I made our reservation earlier this year I was told they had airport shuttle service. Upon arriving at the airport I called the motel for the shuttle I was told that we would have to take a taxi or shuttle from the airport, but they could "shuttle" us back to the airport.
When we complained at the front desk we were taken aback when there was no offer to reimburse us or even to apologize. The apology would have gone a long way but the reimbursement would have been better. To have received both would have really made our day.
03 December 2013
Rated 3.0 out of 5.0 by BusinessVisit Average experience, well worn hotel
Every hotel in Las Vegas seems to be well worn in overall quality. Stains on the carpet, scars and dings in the doors and walls. This property is no different. Overall average HI experience. From desk staff reflects the town, rude and overall careless about their guests. Had to wait at check in for the attendant to finish her giggle with her friend, then take a phone call, before trying to take my reservation. Room was average and so was breakfast. What is really missing in the location this is at is anything for food or entertainment, unless you want the one and only offer of the shuttle to the Casino. Lots of road noise and rude folks, what could be better.
30 November 2013
Rated 5.0 out of 5.0 by JK11 Nice Stay
The furnishings and room decor are a bit dated, but overall stay was very good, surprisingly the views from the room were good too!
10 November 2013
Rated 5.0 out of 5.0 by kkt7 Syra
I'm not sure about the spelling-a new employee, Syria or Syra-she is wonderful. She helped me recharge my GPS when my car charger did not work-over and above help! I also heard her being
friendly and helpful to the people in front of me that were checking in.
28 October 2013
Rated 2.0 out of 5.0 by Dandytraveler Great service; shabby hotel
The front desk staff was great. I missed the shuttle from New York, New York and had to take taxi. When I complained, the front desk clerk reimbursed my taxi fare without hesitation. However, the corridors were shabby--this hotel is in serious need of updating. There were scraps of paper on the carpet that remained for my entire three night visit. There seems to be a big turnover with bus tour groups coming in all the time. The breakfast room is packed by 7 a.m. Despite the service, I cannot recommend this hotel.
14 October 2013
Rated 5.0 out of 5.0 by Nate1976 Service
Awesome service and the shuttle service every hour was a life saver!
09 October 2013
Rated 4.0 out of 5.0 by jmpm clean, comfy, affordable
Very pleasant staff. Quieter location several blocks from the strip with free frequent shuttle to strip. Free use of computer and printer. Great room. Just 2 suggestions: (1) better coffee. (2) don't say the pool is heated because it's not. The spa is heated, as all spas are. Thanks!
06 October 2013
Rated 5.0 out of 5.0 by gsjs good stay
was able to get in room right away. was running early in the area. lady at front desk was very good at her job.
05 October 2013