Rated 3.9 out of 5 by 95
Rated 5.0 out of 5.0 by Daveji Taking care of early arrival
My major concern to arrive early and attend the graduation that started at 1.00 was taken care of. The front desk lady offered some cold water bottles and tea, coffee. She helped me get to local store to get the graduation balloons etc. We were able to get the room after a little wait and get ready and attend graduation.
Overall, the staff was very attentive to my needs and gave me a very good service.
02 June 2014
Rated 4.0 out of 5.0 by J1111 With exception of the 4th floor
Stay was fine with exception that the fourth floor is a smoking floor and reeked when you're in the hallway; the staff offered to move me but I had business to see to and didn't take them up on it.
24 May 2014
Rated 4.0 out of 5.0 by Jlk1 No mini-friges! so sad!
So frustrated to see that holiday Inn Express has chosen to delete the mini friges from their regular rooms. IT MAKES TRAVELING SO MUCH NICER TO HAVE THAT AMENITY. Oh well, now I have to start looking for a new hotel chain that considers the customer over revenue. so sad!
24 May 2014
Rated 3.0 out of 5.0 by margiekitty Decent hotel for location off the Strip
Decent hotel location just off the Strip and Interstate. Friendly hotel staff and ok room. A little disappointed that the title of the room was queen suite and it was a basic double queen room. Great parking lot, especially for trailers and large vehicles. Convenient shuttle service to the Strip every 30 minutes and hour. Clean room and breakfast area. Breakfast did lack the normal level of Holiday Inn Express satisfaction.
22 May 2014
Rated 2.0 out of 5.0 by OVERPAID Overpriced
located in the middle of industrial area, nothing close by. Just a average hotel at a premium price.
21 May 2014
Rated 4.0 out of 5.0 staff at the front desk did not welcome me as a Platinum member, did not sorry after i identify myself us platinum
the desk attendant make the same twist, i book for second time and i notice he did not put the hotel points on my account. his name is Justin, fist check in was on wednesday 14MAY14 at 5:00 PM, the second time was Justin on the desk again, and he did not check on my reservation and checking in me as passing by customer,
i feel like i been demoted, not even the respect i deserved as a loyal customer with IHG i am.
20 May 2014
Rated 5.0 out of 5.0 by net exe Las Vegas NV
I have been to this location 2 more times in the past (06 and 07) and each time I enjoyed my stay.
It's a quiet place, good for relaxation, away from the strip and all the noise.
17 May 2014
Rated 3.0 out of 5.0 by Jim and Shirley Mediocre
One of the least attractive/suitable hotels in the system. Many rooms but only two luggage carts; careworn halls; somewhat shabby and very dim rooms; so little insulation between rooms that I could hear every word an adjoining customer spoke during a phone call.
12 May 2014
Rated 5.0 out of 5.0 by lylebasecamp Room Housekeeping
In 5 nights of stay, the room was thoroughly cleaned only one night!!!!!
Towels not removed, ice bucket not cleaned, bed not completely made.
02 May 2014
Rated 3.0 out of 5.0 by Dahm IHG Points
Stay at IHG properties for the points, I was dissappointed with the staff that checked me in and the lack of amenities in the room.
30 April 2014
Rated 2.0 out of 5.0 by Gold44 Borderline
The hotel was old and dated. Our room was dingy and in disrepair - especially the bathroom where the trim was missing and the tile floor needed a good scrubbing.
29 April 2014
Rated 5.0 out of 5.0 by BilboT1968 What happens in Vegas
Had a very enjoyable stay at the hotel primarily because there was nothing of note to mention. I went on holiday to enjoy Nevada and the Holiday Inn Express allowed me to maximise that by ensuring that it was a great platform for launching into the fun that only Vegas can provide.
23 April 2014
Rated 5.0 out of 5.0 by steveo33 nice
I always get a good night sleep here. The rooms are clean and comfortable.
20 April 2014
Rated 2.0 out of 5.0 by BMW535 A/C NOT WORKING NO TOWELS
DIDN T MAKE ME FEEL LIKE A PRIORITY CLUB MEMBER : (
18 April 2014
Rated 4.0 out of 5.0 by e135 Good front desk; thin windows; chaotic breakfast
Check-in and -out were very fast and professional.
The room -- I could hear loud airplanes through the thin windows. Also, a semi truck parked outside of my room idled for a very long time at 2 a.m., and I heard the whole thing. But it was clean.
Breakfast was crazy. Apparently the attendant had overslept, which she told every customer who asked for more coffee, eggs, etc. (which they had to do because these items had run out and had not been addressed for a very long time).
Overall, it was an OK stay. I would stay here again only if I had a room on a high floor, facing the street (away from the airport).
16 April 2014
Rated 4.0 out of 5.0 by Kasey4 Great Staff, Comfortable Room
We arrived early to hotel and staff were great getting our room ready, also thank you to the evening desk staff who helped us with directions to Krispie Kreme!
Priority membership acknowledged upon check in.
Room was very clean, beds were comfortable.
The shuttle service was also great to the "strip"
09 April 2014
Rated 3.0 out of 5.0 by TCXZ No Frills Bed and Breakfast
Anyone looking for a no frills bed and breakfast should consider this Holiday Inn Express. Its relatively near to the strip and provides drop off service to Mandalay Bay and airport.
For IHG members, do not expect the recognition that you are used to. I am a platinum member but i was not given any room upgrade or late check out.
07 April 2014
Rated 5.0 out of 5.0 by Ken5000 Friendly and responsive place to visit
Every staff member was very friendly and quickly provided whatever was needed - information from the front desk, housekeeping request, and timely shuttle service.
04 April 2014
Rated 5.0 out of 5.0 sales manager
very helpful personal price was very good, clean, food was great, nice and quite, safe parking lot
19 March 2014
Rated 3.0 out of 5.0 by KdV528 Friendly staff
On questions and on the shuttle service the hotel was really great.
It was not a easy connection to the fair ground, but they helped me out and gave good information.
12 March 2014
Rated 1.0 out of 5.0 by Gulfport Las Vegas -- South
I am a Platinum Level Member with IHG and I have stayed at this location many times over the last 3 years and have had no problems with this property till now. Upon reserving several nights at this location i had to cancel them 1 to 2 days after i made them but prior to my arrival time. Upon receiving my credit card statement i noticed that this hotel charged me for the entire stay. When i called the hotel to clairify why they charged me for the stay they stated that i did not show up for my reservation and that I did not cancel them either, Once i gave them my cancellation info they refunded me what appeared to be the full amount. Upon noticing a price difference from my cancellation and the actual charges i inquired with ihg why there was a price difference. IHG stated that they would look in to it. Within 15 minutes of hanging up with IHG i received a call from an employee named Nick at this property who was very rude, accusatory, making accusations that i was trying to steal money from him and the hotel, being defensive and being very unprofessional and stated that HE refunded ALL the charges. In addition Nick would not quit talking long enough or did not inquire of what I was talking about.
This type of behavior from an employee is not rite and in addition he should not talk to or act in this manner to a staff or a quest in that manner.
12 March 2014
Rated 2.0 out of 5.0 by sett7814 Not Worth the Price
Room was not cleaned after the first night. Only the basic things were done, it was dirty, and the service was minimal. Wouldn't stay there again.
12 March 2014
Rated 5.0 out of 5.0 by soldiergirl55 Inviting
Spent one night. great room and service. Enjoyed the free shuttle to the Las Vegas Strip. Wonderful breakfast and beverages provided.
12 March 2014
Rated 4.0 out of 5.0 by LILJKUD Truck Parking
It is easy to find, right off freeway and easy on, gas station across street. The only draw back is there is no place to eat close, There is not very much room for truck parking, we walk about a mile to the closest place to eat which is the Mandala Bay not cheap. I would definitely give it a 5 star if it was not for the two things.
07 March 2014
Rated 5.0 out of 5.0 by TammieC Business Travler passing through heading to Arizona
Clean, nice staff, received a good night's sleep. Close to Las Vegas strip, 5 minutes by taxi.
07 March 2014
Rated 3.0 out of 5.0 by laboy Waiting
My experience at this Hotel was just like any other except the first impression on check in. It took a while for an employee to help us and was not able to find our reservation so we had to wait a while. Although they were friendly, waiting while they are unable to check us in because of the misplacement of our reservation after a long 5 hour drive was not something we wanted.
05 March 2014
Rated 4.0 out of 5.0 by Mid Life Fun Excellent customer care
This hotel is a great value in every way. Located off strip, but with a shuttle to and from the strip, this HIE had staff who were extremely hepful, a good breakfast and comfortable, clean rooms. Would definitely recommend.
23 February 2014
Rated 5.0 out of 5.0 by steveo33 great
this place is clean the beds are comfortable and the breakfast is good.
03 February 2014
Rated 5.0 out of 5.0 by c999 Flight was cancelled
My connecting flight was cancelled and I was able to get a room here with no reservation at a very reasonable rate. The hotel is away from the strip. It was nice and quiet. The staff was so friendly and accommodating. My connecting flight was not re-scheduled until mid-afternoon the next day and they scheduled a late check-out for me at no extra cost. The breakfast hostess was very nice and the breakfast offerings were fresh. The hotel provides a free shuttle service to the airport. The driver was very courteous. I would definitely stay here again.
01 February 2014
Rated 3.0 out of 5.0 by TravelSolo Not So Good
I went to Las Vegas with friends to celebrate the New Year. Apparently, I chose this hotel as it is not too far from the strip. The location is good however, the hotel needs to be maintained very well. The wall paper at the corridors were peeling off the wall that is not good for a hotel to see. I usually stayed at Holiday Inn Express Hotels in Europe and Middle East and never had a breakfast on a styro plates, cups and plastic fork and spoons. This was my first time to experience at this hotel. I think there is still more to refine on this property. There was one occasion that the door doesn't open after we took our breakfast and we were stocked outside waiting for them to fix it. The good thing is, the did an excellent service recovery for this inconvenience.
20 January 2014