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Rated 3.9 out of 5 by 136 reviewers.
Rated 5.0 out of 5.0 by Great location, great room, great service! We arrived late at night to a very convenient location and were welcomed as a platinum member and offered our choice of 500 points or a gift bag. We were given a very comfortable room, and had great customer service. 17 November 2014
Rated 4.0 out of 5.0 by Location and staff excellenet The hotel was located right where I needed to visit. The staff was very friendly. The room was clean and I liked the two kinds of pillows. The bed was uncomfortable leading to not a good nights sleep. The eggs at the buffet were cold and the bacon was not cooked fully. 17 November 2014
Rated 5.0 out of 5.0 by Very Accommodating Staff Can not say enough good things about this hotel. I have never had a bad experience, everyone is always so friendly and welcoming. Holiday Inn Express Andover-Lawrence definitely makes you feel like they are your home away from home. 11 November 2014
Rated 4.0 out of 5.0 by friendly staff nice room, clean and well maintained hotel - good value for the area 10 November 2014
Rated 5.0 out of 5.0 by Great hotel During my visit to Merrimack College I stayed at the Holiday Inn in Lawrence. It was overall an enjoyable experience. The desk staff were really helpful. I had an iron in the room that leaked water. They gave me a brand new replacement. The room (non-smoking) had a very faint smell of some naughty person smoking in the room. It had been adequately aired out, but hotel staff should be more alert. The room was otherwise comfortable. Breakfast was very good, especially the pancakes. I would only hope for less sugary options. I suppose people like cinnamon rolls with frosting (icing too sweet), but this wasn't my personal choice. There were mini croissants near the coffee area, but it would be nice to have an assortment of pastries/mini pastries (plain croissant, raspberry filled, pan au chocolat, etc.). Bagel and muffin selection was good. Lowfat milk in small cartons in the fridge ran out, though there was non-fat. There was a dispenser of low fat milk near the coffee area. The citrus infused water that was available at times was really good. However, it would be nice to have it available all the time during the day. Overall, a very good experience. I am planning to return in Spring 2016. 10 November 2014
Rated 3.0 out of 5.0 by A Good Deal for the Money I've stayed at this hotel before and by far, this is the best stay I've had here. Staff were very nice, hotel was clean overall but I just wish there was a microwave and TV in the room. My dad stayed with me and he is disabled so these things would have been helpful. I eventually got a fridge for his medications but they did not give a microwave. 05 November 2014
Rated 5.0 out of 5.0 by Nice Clean and comfy rooms. Staff was wonderful and very helpful 03 November 2014
Rated 4.0 out of 5.0 by clean rooms Clean rooms at this hotel clean rooms at this hotel 03 November 2014
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