Rated 3.7 out of 5 by 71
Rated 3.0 out of 5.0 by Shirin Poor housekeeping
I stayed here for three nights, although staff were friendly the housekeeping was real poor. I had to ask for towels as we did not have any in room the first morning there. Also, the next day i had gone out since morning and did not come back til after midnight, just to find my room had not been clean , set of clean towels had not been left and the bins where not even emptied, basically nothing done. I complained to the staff and they told me to fill in a feedback form and a manager would get back to me but two weeks down the line im still waiting for a call back...
15 November 2013
Rated 5.0 out of 5.0 by Terry23 Rep
Ladies on reception were great as usual with a smile and welcome that we have experienced on several occasions now.
14 November 2013
Rated 5.0 out of 5.0 by Freefood Enjoyable stay
Just right . A smile, a warm welcome and a clean room sorted
12 November 2013
Rated 4.0 out of 5.0 by Scarfell Good comfortable stay
Just the 1 night, comfortable bed and a good nights sleep. Staff were friendly and helpful and the hotel was spotless.
11 November 2013
Rated 1.0 out of 5.0 by Spence64 Location, Food and Service
Poor location. Outskirts of a city centre without the benefits. Nowhere to walk to nothing to look at (unless you are a Leicester City fan and enjoy Electricity Sub Stations)
Food appalling. Given that it is not possible to walk anywhere to eat nearby the food on offer is lacking variety, bland and poorly presented.
Intermittent fault with door lock (room 214) ws not corrected and appeared to be dealt with by some considerable reluctance and indifference by the hotel staff
11 November 2013
Rated 5.0 out of 5.0 by CP8012 Comfortable
Good location, quiet and modern, clean & tidy. Friendly staff
02 November 2013
Rated 5.0 out of 5.0 by cornishmaid1 lovely rooms and service
I highly recommend this hotel for its proximity to the football stadium and quality and comfort of the rooms
31 October 2013
Rated 4.0 out of 5.0 by Fi13 Friendly staff, comfortable bed, great value but breakfast not great!
We had a very pleasant stay, we stayed 2 nights because we attended a funeral, the staff were very friendly and always willing to help!
The breakfast was not great! But we are not great foodies, so wasn't a great deal!
We would most definitely stay again.
29 October 2013
Rated 4.0 out of 5.0 by BinbrookTiger1 Good Service ideal location for rugby ground
Clean , well lit,comfortable. plentiful breakfast. Helpful friendly staff.
22 October 2013
Rated 1.0 out of 5.0 by mgeni Kept waiting because receptionist was also barman on Saturday night!
disappointing - never using it again. Breakfast staff were as rude as the receptionist/barman on checking in!
18 October 2013
Rated 4.0 out of 5.0 by thegarrett3 weekend stay
good base for us close to the friends we were visiting and to the town centre would stay and will stay again but some bacon for breakfast would be nice but not a deal breaker
17 October 2013
Rated 4.0 out of 5.0 by Caster Service of the Room
The room was comfortable and tidy. Bed sheets were clean. However, there was still room for improvement regarding the cleaning of the toilet. Strains & dirt were found on the toilet seat. Broken plastic cups were not replaced. Facial tissue paper were not replaced/refilled.
A bit inconvenience was there was no dinner provided from Friday to Sunday. We had to call delivery services. It did happen on 2 days that the room could not be locked and finally we had to change our room.
Apart from the above, the breakfast was good although choices were limited. Food was hot and coffee/tea were enjoyable.On the whole, we enjoyed staying in this hotel.
09 October 2013
Rated 1.0 out of 5.0 by pinkcat Don't Bother
There is cheap and cheerful and cheap and nasty ! This is cheap and nasty so don't bother.
On arriving at the hotel at 10.00 pm after a 4 hour journey, firstly I had to wait in reception whilst the receptionist shuffled some papers around ! Then on exiting the lift and walking along the corridor, you had to dodge the breakfast trays left outside rooms, baring in mind it was 10.00pm !!! Not a good start. My room was booked for 3 people, a double and a pull out bed. The pull out bed was still a settee with sheets folded on top of the cushions. So late at night after travelling I began to make a bed up, first hotel I have ever stayed at where I have had to make my own bed ! The sheets that where left were all ripped, and I mean ripped, the quilt cover was dirty and there were no pillow cases, so I rang through to reception where I was told replacements would be sent up, no apology or offer of making the bed up. On closer inspection, there were only 2 towels in the room and they were threadbare, seen better days was an under statement, I was so tired by this stage that I just thought, whatever. On sleeping in the bed, I wish I had just walked out of the hotel, it was like a water bed, the springs had clearly gone, so having a late night and an early start with not much sleep I wasn't pleased. In the morning I went to make a drink, and only 2 cups ! So to breakfast, last weeks croissants, scrambled eggs and cheap nasty sausages and toast, that was your lot. Complained and got what I felt a standard email saying that my comments would be passed on so it doesn't happen again. Will need to stay in Leicester again but will without a doubt not be staying here, has also given doubt as to whether I would stay in another holiday inn.
26 September 2013
Rated 5.0 out of 5.0 by Siddurst Friendly staff
Nice welcome from Danelle the receptionist . Well organised even though I booked late in the day . She even managed to sort out a smoking room on request .
The bar staff Declan was also very sociable made the evening
In general very good stay would definitely stay again and recommend to others.
I hope the staff continue the good work they are doing and hope you use this review to inspire staff at other hotels especially the holiday inn express in Bradford Vicar Lane. The manager there really needs to be assessed . I sorry to say I do not t use that hotel anymore I have switched to the Jury's inn which is where I am writing this review.
26 September 2013
Rated 3.0 out of 5.0 by Arnau Everything as expected except coffee
Just as the title says... Everything ok but do not attempt to have an espresso in the morning as it is diluted and made out of cheap coffee beans.
21 September 2013
Rated 5.0 out of 5.0 by Roger42 Value for money
This is an excellent hotel. You get more than a basic Lodge It is a pleasant short walk to the City Centre .
The free wifi is very efficient and the staff very helpful and friendly .
For someone who watched Arthur Rowley and Derrick Hines and later Gordon Banks from the Double Decker Stand at the old Filbert St ground the location is superb!!
05 September 2013
Rated 4.0 out of 5.0 by vodkababe very comfortable bed
Very lovely room, couldn't fault it, but the only problem was, that there no family rooms, my daughter had to sleep on the floor, because there was only a double bed and a sofa bed, which my son slept, my children are nearly adults and they do not sleep together, I did request another bed, but was told not possible. So not happy about that! But apart from that we enjoyed our stay, breakfast could've been better, with more of hot and cooked!
04 September 2013
Rated 3.0 out of 5.0 by Techexpert Fresh modern room but very poor reception & breakfast service
At the time of booking our family room online, we specifically requested a cot in the room for our toddler. When we arrived at the hotel we found that no cot had been laid out. The receptionist initially said she would try to find a cot, which she did, but then was unsure how to assemble it.
Betweeen us we managed to put up the travel cot, but our issue was that she stated our request for a cot could not be guaranteed, so one was not put out because housekeeping could not find one. What if no spare cot could be found; where would our daughter sleep? She is only 2 years old and not familiar with sleeping in a full size bed. This fact seems to have been overlooked.
The following morning, the breakfast room was very busy and crowded by 9.00am, but it appeared that only 2 staff were present. Tables were not being cleared of dirty plates. most items of food, drink, cutlery & crockery were running out (or had run out) and were being replenished only slowly, and nobody seemed to be in overall charge to direct the staff and try to overcome the chaos.
Breakfast took well over an hour and a half, from waiting for tables, through to waiting for bread for toast, milk, plates, cups, glasses & cutlery. We eventually finished at around 10.30am, then rushed back to the room to try and pack and check out by 11.00am.
At 11.05am we received a reminder phone call (from the same receptionist) that checkout was at 11.00am and that we were late. I explained we were on our way down and had been delayed by breakfast, but this seemed irrelevant to her.
We subsequently saw many other people checking out up to 11.30am, by which time we had packed the luggage in the car, so why were they able to check out "late" yet we, with a young child, were being chased to leave?
Overall we liked the room and its facilities (including air conditioning). Everything was clean and fresh but a good hotel is being very badly let down by very poor service, a lack of tact and consideration for guests' needs, and a shambolic breakfast service with woefully few staff. Breakfast is one of the brand's selling points, so one would expect a little more attention to be paid to delivering a good service.
28 August 2013
Rated 5.0 out of 5.0 by Kentsoul pleasantly surprised
The room on arrival was very smart and well presented. The lay out of the bathroom/loo was very well down too. The room was bright and airy and very welcoming.
28 August 2013
Rated 4.0 out of 5.0 by maharana all good
all good in price..
reception staff was a bit rude
28 August 2013
Rated 1.0 out of 5.0 by Steph12astra Unacceptable
This place does not cater for children at all!
Have written a complaint, awaiting reply
26 August 2013
Rated 3.0 out of 5.0 by Chalkysam Ok.. Could do with cleaning the windows and changin the mattress
Bed was a bit lumpy, sunken and could probably do with changing. The amount of spiders and webs in the window was not good. Otherwise as clean as always. The leaflet says about the restaurant next door but this is closed down, no evening food available other than vending machine sweets and crisps. Would of loved a sandwich or fresh fruit.
23 August 2013
Rated 5.0 out of 5.0 by BigBazza Good Value
Modern hotel, more than adequate for the low price.
20 August 2013
Rated 2.0 out of 5.0 by Jo48 Could have been better
Unfortunately my sister had a room allocated to her with an adjoining door and the people staying next door had a young child who woke her up in the early hours. She said it was as if the family were in her room. My room was opposite a night club at the stadium with the noise you would expect! I was grateful for the air conditioning which helped to drown it out so I could sleep!
The postioning of both rooms spoiled our stay. We wanted a quiet and peaceful night's sleep which we didn't get.
14 August 2013
Rated 4.0 out of 5.0 by Gap68 Good stay spoiled by smoke
We were staying here for a wedding reception in town so great location.
On arrival we were given the keys only to be asked by the cleaner not to go in as the room was not ready. We were shown to another room and told they would swap our keys and we could stay there. Ten minuets later we were asked to move bacteria to our original room.
We returned very late after the wedding reception to get out of lift on floor 2 to a very strong smell of cigarette smoke which got stronger down the corridor . Our room smelt extremely strong and at 1.30am I rang down to be told we could move rooms which would have ment waking our five year old son and get dress to move up a level or place a towel at the bottom of the door !!
On check out I again mentioned this to check out staff she apologised and again said the hotel has a no smoke policy.
If someone wants to smoke in there room and its agaist hotel policy the hotel should have better methods of dealing with it.
Otherwise it was a acceptable stay for the money.
11 August 2013
Rated 4.0 out of 5.0 by WaldorfandStatler A good experience
I stopped at this holiday Inn between 31/07/2013 to 3/08/13.
I was greeted as a platinum member, there was no extra benefits mentioned.
In the course of my work I carry a number of valuables unfortunately there was no trolly to carry them on.
The bed was comfortable and the air conditioning was excellent though a bit noisy, this made it very comfortable during the humid evenings. The breakfast was pretty standard, though it was nice to see Crunchie nut cornflakes instead of Frosties, there was plenty available and was regularly topped up.
It was a 10minute walk to 2 local restaurants and a large Morrison.
Considering the price this hotel was very good value!
I would recommend this hotel.
08 August 2013
Rated 5.0 out of 5.0 by Fee66 Great Value for Money
Great location easy to find, shops in easy distance. Staff great on check and very welcoming. I have stayed here previously and ensured I stayed again when the chance arose.
05 August 2013
Rated 5.0 out of 5.0 by JS56 two nights around uni open day
excellent location for Leicester city around university open day. unsure what it would be like in football season - could be hectic
obviously quite a new hotel, clean, well equipped, good parking
sofa beds probably more suited to younger children
04 August 2013
Rated 4.0 out of 5.0 by Shazz1st Comfortable beds dissappointing breakfast
Very disappointed with choice of breakfast. Sausages that did not taste like a meat product, watery scrambled eggs and a resemblance of baked beans. I expected a full English breakfast as a basic. Needed more choices. Bacon and fried eggs would have been nice and fresh juice.
26 July 2013
Rated 4.0 out of 5.0 by Jor38 Comfortable, spacious room
Visiting on one of the hottest days of the year, we found the air conditioning excellent! The beds were great and the bathroom was very clean. The only gripe we had was with a female member of staff at breakfast on Sunday morning who was not willing to empty my one year old daughters juice bottle into a sink so she could have a fresh drink at breakfast. She advised I would need to wait 1/2 hour for it to be less busy! This annoyed me greatly as I don't believe the 30 to 40 seconds that it would have taken to pop to the kitchen would have greatly cut into her schedule. Had it not been for this one member of staff, our stay would have gone trouble free.
23 July 2013