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Rated 3.8 out of 5 by 126 reviewers.
Rated 2.0 out of 5.0 by Heating problems and small beds The location of this hotel is great, nice easy, free parking next to the football stadium. When we entered the room it was freezing cold, however, and after fiddling with the heating for a while realised that it was not working, just blowing out air that was neither hot nor cold. Reception didn't seem surprised and brought up a portable heater. I don't like to sleep in a heated room so we switched it off before going to sleep. This resulted in me waking regularly all night as the small double bed only had a very small double quilt which meant that when two shared the bed, one person ended up with lots of body exposed. It would be good to have larger duvets. The check-in receptionist was friendly and offered extra points for Platinum membership which I chose. She said that they did not give points vouchers but entered this manually themselves, this has not been done.. The receptionist on leaving did not ask how our stay had been and did not wish us a good journey, which is unusual for HI staff. 10 February 2014
Rated 5.0 out of 5.0 by Great Service, comfortable Excellent staff, comfortable. Easy to park at location. Breakfast was good for a HIX 10 February 2014
Rated 5.0 out of 5.0 by Great nights stay for a budget hotel Great all round stay considering the low price, was really impressed.Staff seemed genuine and were happy to chat. Breakfast was a bit poor as there was no bacon on the breakfast. 10 February 2014
Rated 5.0 out of 5.0 by Spacious comfortable rooms A lovely experience, we have stayed in many Express Holiday Inns and would definately recommend Leicester. 03 February 2014
Rated 4.0 out of 5.0 by Overall a good experience Friendly staff, nice clean room. The only downfall was a noisy heating systems when the metal warmed up or cooled down the system made large cracking noises. This kept me up for some of the night since the thermostat was on so the heating system kept turning on and off. But overall a nice experience 02 February 2014
Rated 4.0 out of 5.0 by Ideal stay Stayed over to go to a concert. Was ideal for the short amount of time. Could have done with some bacon & the coffee wasn't great! King size quilt on a double bed would be much more comfortable, other than that, thanks x 29 January 2014
Rated 4.0 out of 5.0 by Very good service,rooms comfortable,and food acceptable Needed an overnight stay close to Leicester Royal Infirmary and this suited ideally. The service we received was excellent and the rooms met the standard we expected. Will use this hotel and/or group again. 24 January 2014
Rated 4.0 out of 5.0 by 3 days a week for 9 months A real home from home, comfortable, very clean room, great walk in shower and very friendly staff. It makes being away from home less stressful. 14 January 2014
Rated 5.0 out of 5.0 by very good room some more veg items. also like to see more flower decorations in rooms 05 January 2014
Rated 5.0 out of 5.0 by exceptional customer service The exceptional customer service especially with the night staff has restored my faith in IHG 04 January 2014
Rated 4.0 out of 5.0 by Leicester sport hotel Ideal place to stay for rugby or football inleicester 01 January 2014
Rated 5.0 out of 5.0 by Tigers!!! Stayed here when we watched Tigers. Excellent location and value for money. 01 January 2014
Rated 2.0 out of 5.0 by Disapointing given location I had expected a better stay than I got, even accepting that it was over Christmas. The biggest issue was that the hotel was cold and there was no heating in my room - a fact that must have been known as they provided a fan heater (a very small fan heater). For a Holiday Inn hotel (which are usually very good), this was very poor. 29 December 2013
Rated 5.0 out of 5.0 by Excellent value for money Facilities and Staff could not be faulted.The venue was ideal and I would recommend anybody to stay and take advantage of it.Would definitely stay again if the opportunity arose. 19 December 2013
Rated 1.0 out of 5.0 by Do not waste your time and money Not a good stay at all Staff were unhelpful and slightly rude Will not stay here again. 13 December 2013
Rated 4.0 out of 5.0 by Clean and comfortable We stayed one night in a standard double room. It was clean and well presented with tea and coffee facilities (although only one sachet each plus a decaf). The facilities were just what we needed but no extra luxuries like dressing gowns. The rooms are a decent standard, size and well kept. We slept comfortably on the bed however I was woken by sirens during the night. The main let down was the breakfast which was poor quality and very basic. We were pleased with the price of our room and convenience of location for where we needed to be. It was easy to find with a sat nav. 11 December 2013
Rated 5.0 out of 5.0 by leicester walkers clean hotel.good breakfast. friendly staff. bar was quite lively Saturday night. would stay again. 07 December 2013
Rated 2.0 out of 5.0 by Smoking When entering the hotel there was a prominent notice which said NO SMOKING IS ALLOWED ON THESE PREMISES. We were allocated Room 325 and on entering the room were aware of the smell of smoke and an ash-tray lying on the desk. When we checked out we were told that Room 325 is a SMOKING ROOM. How can this be when there should be no smoking on the premises? 29 November 2013
Rated 4.0 out of 5.0 by Reasonable value Good staff, very friendly and helpful, handy for town centre. Bed a little on the hard side for me, but good size. Breakfast was self service and pretty good, only slight drawback, no restaurant at night at weekend. 27 November 2013
Rated 4.0 out of 5.0 by Very comfy! 2 of us stayed in this hotel for my friends birthday, there were meant to be 3 of us but 2 in the end so the hotel staff changed our room so that we had a double room and that gave us more room to get ready for our night out ! The room was spacious and facing out the Leicester football ground which had food places such as Nandos near by to have something to eat. The bed were really comfy and clean and so where the toilets and showers - only problem i had was with the shower that nearly scolded me as i did not know how to work it. Breakfast was included but we didn't bother as there was no bacon for fry up.. and it was a bit early after a night out (which is expected) We had to get taxis to the town which cost about £5-6 each way which was a bit expensive after we done it 4 times but not too bad considering all the traffic lights! I was happy to find out that joining IHG rewards we could get a late checkout which wasn't till 2pm! So after going for a night out allowed us a lay in which was good. 27 November 2013
Rated 5.0 out of 5.0 by First class hotel Once we had found our way into the hotel car park after two attempts we were very happy with our stay. The hotel is modern, our room very clean and the beds comfortable. The receptionist on arrival was a little impatient whilst we tried to recall our car registration but that is our only criticism. The early breakfast was self-service and provided a quick and tasty start to our day. Overall an excellent choice and very close to the Walker Stadium where we attended the Bowls England Presentation Evening. 27 November 2013
Rated 4.0 out of 5.0 by overall a good hotel for business stays. Decent hotel in good location if you're a foxes fan! Shame the menu is a bit low on choice but good restsurants nearby 22 November 2013
Rated 2.0 out of 5.0 by Clean is about the best I can say The best thing I can say about this hotel is that it was clean. However, I wasn't happy with the check-in service as the receptionist did not explain how the wireless system worked that I needed a code and the second receptionist gave me the code but did not explain that I would need a second code to use another device. In any case, there shouldn't be such a complicated system. Furthermore, nobody explained that the restaurant next to the hotel was shut down despite it being advertised in the hotel literature. As regards the room, we found the sofabed uncomfortable and the pillows much too thin. 20 November 2013
Rated 3.0 out of 5.0 by Sunday evening On a cold November evening, the staff treated us ok but were not "welcoming". We were not recognised a s Gold members or any of the usual facilities. The hotel was OK, as we were a little worried after reading some of the reviews. Most HIX now seem to offer some type of evening meal, this one did not - maybe because it was a Sunday. We'll be staying again - shortly. 17 November 2013
Rated 4.0 out of 5.0 by quick repair service sink plug not working properly. Filled in card in room and went out for day. When we returned plug had been fixed. Thought this was good service. Very impressed. 15 November 2013
Rated 3.0 out of 5.0 by Poor housekeeping I stayed here for three nights, although staff were friendly the housekeeping was real poor. I had to ask for towels as we did not have any in room the first morning there. Also, the next day i had gone out since morning and did not come back til after midnight, just to find my room had not been clean , set of clean towels had not been left and the bins where not even emptied, basically nothing done. I complained to the staff and they told me to fill in a feedback form and a manager would get back to me but two weeks down the line im still waiting for a call back... 15 November 2013
Rated 5.0 out of 5.0 by Rep Ladies on reception were great as usual with a smile and welcome that we have experienced on several occasions now. 14 November 2013
Rated 5.0 out of 5.0 by Enjoyable stay Just right . A smile, a warm welcome and a clean room sorted 12 November 2013
Rated 4.0 out of 5.0 by Good comfortable stay Just the 1 night, comfortable bed and a good nights sleep. Staff were friendly and helpful and the hotel was spotless. 11 November 2013
Rated 1.0 out of 5.0 by Location, Food and Service Poor location. Outskirts of a city centre without the benefits. Nowhere to walk to nothing to look at (unless you are a Leicester City fan and enjoy Electricity Sub Stations) Food appalling. Given that it is not possible to walk anywhere to eat nearby the food on offer is lacking variety, bland and poorly presented. Intermittent fault with door lock (room 214) ws not corrected and appeared to be dealt with by some considerable reluctance and indifference by the hotel staff 11 November 2013
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