Rated 4.3 out of 5 by 53
Rated 5.0 out of 5.0 by juan60 overal things was great!
There's nothing that Ican say that's bad about my stay
29 August 2014
Rated 1.0 out of 5.0 by roscoe49 Nice Hotel/Poor Management
We are Holiday Inn Reward Club members, but were not treated as such as this hotel and would not stay here again. Below are the list of issues we encountered:
1. Even though most of the entire first floor was unoccupied when we checked in, we were given a room that had a mattress that had a dip in it on the right side. We spent the first night of our 2 night stay in a mattress that left us with back pains in the morning.
2. Even though breakfast was supposed to end at 9:30, when we arrived at the breakfast area at 8:50, the 1 pancake making machine was occupied so we had to wait about 20 minutes before we could make pancakes. When we finally got to the machine at 9:10, the pancake machine was out of batter and there was no one was in the room where the people who were supposed to be monitoring the breakfast area. We found the person around the corner near the elevators and was rudely informed that she fills the pancake machine for the last time at 9:00 and even it if runs out of batter before 9:30 (it was only 9:15 at the time), she refused to refill it again and told me to see the manager. When I spoke with the manager, she tried to convince me to just get the cold cinnamon rolls instead and after 5 more minutes of arguing, she finally did get someone to refill the pancake batter after I told her that I would demand the money back that I paid for our room and contact the corporate office. I was appauled to have to go through this. Not only was the worker not at her station, but her rudeness should have prompted an apology from the manager immediately, instead of efforts to convince me to get a cold breakfast instead of the full breakfast that was advertised for our stay. The breakfast selection and food preparation was also poor. For hot breakfast the only choices were powdered eggs and extremely thin pancakes with sausages and bacon that looked like they had been barely cooked.
3. When we checked in we were not given the internet access code or informed of the checkout time, which we assumed was 12 since all of the other 3 hotels at the mall area that we stayed at last time all had 12:00 checkout times. When I arrived home and checked my bank account online, I realized we were charged an extra $25 for our stay because we left at 11:40 which we thought would have been an early departure.
This stay was a fiasco and ruined what was supposed to be a special weekend for my husband and I as it was my 49th birthday and our 24th wedding anniversary and this was a weekend getaway anniversary gift to ourselves since we live locally and could have just stayed at home.
28 August 2014
Rated 4.0 out of 5.0 by Villa123 Good
I enjoyed my stay. However I would like very much to see a shuttle service added for the Stone Mountain region. As an international visitor accompanied with a senior, we were unable to get around as we would have liked.
A shuttle service directly to the Marta Station (Indian Creek) and across the Mall to nearby restaurants would have been very helpful
27 August 2014