Rated 4.3 out of 5 by 38
Rated 5.0 out of 5.0 by Tony1120 Overall Service
Great Experience, Ease of transaction, friendly staff; good niht sleep.
28 July 2014
Rated 1.0 out of 5.0 by LadyLuck33 Horrible Experience
I visit the Atlanta area monthly and like the hotels in the Lithonia area because there are lots of places to eat and shop. Also, its right off I20. I checked out of the hotel I usually stay at to stay at this hotel. There was no problem with the hotel I was in. I've stayed there for the last 4 years without incident. I just wanted a change and by this being a relatively new hotel I thought it was a good choice. The desk clerk had a very nasty disposition. No smiles, no friendly greeting. She was very snippy and short. I made a reservation so check in was quick. I was placed on the 1st floor. I usually prefer an upper floor, but I was tired and had quite a few bags so I welcomed the short trip to the room. I was placed near an exit, the fitness room and the pool. This is perfect I thought….NOT SO! I went to bed around 10ish and was awaken too many times to count during the night by a loud banging sound. I finally fell back to sleep around 3am. At 4am I was awaken to the sound of a tv, it was so loud I might as well have been in the same room with the tv. It was blaring. I called the front desk to complain. After calling 6x with no answer. I got up and got dressed and went to the front desk. The clerk was on the phone having a lengthy conversation about a guest to someone. After about 15 minutes she hung up and heard my complaint. She explained a guest was going in and out the back door all night smoking, and a guest that had just checked in was the reason for the loud tv. She called next door to my room and had the guest turn down the tv volume. She told me to speak with the manager in the morning to be compensated. My last look at the clock was around 7am, I decided to skip breakfast and sleep in. NOT SO! Again I was awaken to hotel staff laughing and talking loud. I couldn't believe it. It was too early to be joking and clowning around that early. Then I heard could hear other guest as they walked up and down the hall. The back door was constantly banging where people were coming and going. I got up, got my things and went to check out. I asked for the manager and explained my horrible experience. NO MANAGER was there, nor would one be there that day. I checked out. No compensation, no nothing! HORRIBLE EXPERIENCE! I went back to the regular hotel and begged for a room. Check in is around 3pm in that area. Having a VIP status and being a regular got me a room promptly. I was very disappointed in the Holiday Inn Express.
PS I am also a IHG Rewards Club Member… LOL.
22 July 2014
Rated 5.0 out of 5.0 by Will757 Great stay
We have stayed at this Holiday Inn Express twice over the last few months. The rooms were clean and comfortable. The staff at this hotel is amazing and work very hard to ensure that all our needs were met. I will book this hotel again the next time I visit the area.
18 July 2014