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Rated 4.5 out of 5 by 365 reviewers.
Rated 4.0 out of 5.0 Great hotel shame about the price This is an excellent hotel which I have used several times, but I was surprised and disappointed by the cost which appeared to have been hiked because of an event in the arena opposite Facilities, location , staff etc were great as ever however 18 November 2014
Rated 4.0 out of 5.0 by Relaxing and Comfortable The room I was in with it's view over the Albert Dock was both very comfortable and relaxing. The staff were very friendly and hellpfull. The break fast was plentiful but the combination of scrambled eggs sausages and beans was not the most appetising 18 November 2014
Rated 4.0 out of 5.0 by OK My stay was ok but the last time I stayed at this hotel was better. I did get the room I requested over looking albert dock which was nice. It was only a few minetes walk into the town centre which was really big and lots of shops to look around. and also there are some lovely little shops and museums around albert dock There staff were friendly and did smile if you walked past and said hello but they all looked like they were forcing the happiness. My 6 extra firm pillows that I had requested in advance I was only give 2 and they were soft ones. Reception told me they did not have any firm pillows but were happy to provide some extra pillows but will be soft ones. they were brought to my room a couple of hours later. The sofa bed was broken and you could feel the metal bar, nearly the whole floor was squeeky, but everything was clean and tidy. The pipe was leaking under the sink in my room which was fixed in the couple of hours we were out of the room monday morning. Breakfast was nice and up to it's usual standards and area was clean and tidy. 17 November 2014
Rated 5.0 out of 5.0 by Very friendly staff and lovely sleep my partner and I stayed here for 2 nights in the end as had a long journey home, room availability was good, staff were very helpful and friendly, slept really well and was well priced, lovely breakfast in the morning and didn't have to be out till 11am . would stay here and definatly use holiday inns from now on. 15 November 2014
Rated 5.0 out of 5.0 by Really helpful staff Stayed at hotel as husband in, hospital, Staff were really good, many thanks to Danielle, who asked how my husband was and if we were alright, and the rest of the staff, who went out of there way to help. The rooms were lovely and spotlessly clean and breakfast good. 15 November 2014
Rated 4.0 out of 5.0 by anniversary weekend It was our first time visiting Liverpool. My first impression as we pulled up to Albert dock late evening was wow! sparkling trees and big wheel, We were met at the reception by a very pleasant and helpful lady and our room was lovely. the dock buildings are really stunning exposed brick arches and our room had dual aspect out towards the big wheel. The bed was very comfy and the room although basic was clean and as you would expect. Although we were woken at around 6 by noisy deliveries. Also our room was a few floors above a Beatles experience so we got Beatles music played from around 10am all day. Breakfast however I feel was suffering from an identity crisis. described as a continental breakfast. we were greeted with choice of cereal and fruit, pots of yoghurt, individual cheeses, little tiny croissants and pastries, toast and then a big trough of beans, scrambled egg and sausages. the quality of breakfast was cheep but edible but neither continental of full English I have never seen such a breakfast combination. I would have much preferred a full English breakfast with good quality food. The location was great several bars restaurants and shops with in the docks and only a few minutes walk to the museums and Liverpool 1 shopping centre. I did find the hotel quite pricy for what it is but would definitely stay here again. 13 November 2014
Rated 3.0 out of 5.0 by Must try harder This is or was one of my favourite Holiday Inn Express Hotels. Sadly the staff now seem to have a very poor customer attitude. The hotel and rooms are fine and in the hotel is an excellent location. Car Parking is very very expensive though 13 November 2014
Rated 5.0 out of 5.0 by Great location and spacious rooms We have stayed at this hotel 3 or 4 times because of its great location close to The Echo Arena, Tate Liverpool, Liverpool One etc. The historic building is a converted warehouse so the rooms are generally spacious and we always ask for one overlooking Albert Dock. There are plenty of restaurants and bars close by and it is only a short walk to the central shopping area were there are lots more places to eat and drink. The selection of food for the complimentary breakfast is limited but as you can eat as much as you like we have always been happy with it. 09 November 2014
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