Rated 4.5 out of 5 by 316
Rated 5.0 out of 5.0 by gobearca All in all very good experience
We were a group of 43 in 22 rooms and everything was perfect at the check-in as the staff was very professional and willing to help at all times. rooms so clean and huge, room window views amazing, housekeepers brilliant, location couldn´t be better, breakfast wasn´t as outstanding as everything else but could do.
The only thing we don´t understand is why such a big hotel has only 2 lifts taking account that reception is on 2nd floor.
27 May 2013
Rated 5.0 out of 5.0 by Liverpool10 Great room, location and service
The hotel rooms are large with great views. Very comfortable and stylish an for an express hotel, luxurious
18 May 2013
Rated 5.0 out of 5.0 by SVISH Excellent location
Very good location, very helpful and courteous staff. Good room and in general an excellent place to stay.
08 May 2013
Rated 3.0 out of 5.0 by obliviate1975 Everything was great, except....
that I paid £5 for an improved wireless connection that was essentially still so slow as to be non-functional!
Holiday Inn shouldn't be charging customers for something that does not work.
Other than this, I had a very pleasant night's stay.
30 April 2013
Rated 5.0 out of 5.0 by Bren1 Lovely setting and great service.
We have just returned from a weekend break at your hotel where we had a great time.
We chose the holiday inn express rather than the holiday inn hotel for the setting and we were not disapointed since we looked out onto a view of the docks. The room was spacious and very clean. All staff were extremely poilite and helpful and freely gave advice related to local attractions.
The breakfast was more than ample since we were not expecting a full English breakfast.
I would definately reccommend the hotel to all my friends and would return and stay here again on my next visit to Liverpool.
Thanks once again to all the staff at the hotel for makiing our stay so enjoyable.
21 April 2013
Rated 5.0 out of 5.0 by LJohn Clean, comfortable and cheerful
Hotel is attractive, room clean and spacious with very comfortable bed. Great location, only disappointment was breakfast not a massive choice and too small plates for cooked breakfast.
17 April 2013
Rated 5.0 out of 5.0 by Ali123 What a View!
Being a London based Liverpool FC fan, I've stayed in several hotels in Liverpool, this one however was head and shoulders above the rest. We had an amazing view from our room over the docks through our floor to ceiling window. The room itself was huge, plenty big enough to relax with a cup of tea after a day's site seeing. Great location, was round the corner from 'The Beatles Story', restuarants, museums and shops. Lovely breakfast, friendly staff, a nice bar with Sky sports. Loved it, fab weekend, reasonable price too given it was Grand National weekend also.
16 April 2013
Rated 5.0 out of 5.0 by pengo nice big rooms
we are a family of 4 and had a great time staying 7/4/2013 staff great and breckfast plentifull .
we will be coming back to liverpool and rebooking this hotel.
13 April 2013
Rated 5.0 out of 5.0 by Kevin96 Simply the best Holiday Inn Express!!
Large comfortable rooms, fabulous conversion of the historic building - I will be back just because of this hotel!!
10 April 2013
Rated 5.0 out of 5.0 by mullarkeys Beautiful building in a perfect location
My four children and I stayed here over Easter.
The fabric of the building is an old Victorian commercial building. It has been converted extremely tastefully and the blend of modern hotel verses historic warehouse is just perfect. The natural brickwork that has been maintained gives the hotel true character. The very large room size made our stay very comfortable and the window view over Albert Dock was beautiful at all times of day. The room was very clean and well equiped. The location, right on Albert Dock, put us right in the centre of a community that was just perfect for a city visit. My kids are still talking about it!! I will definitely return!
08 April 2013
Rated 2.0 out of 5.0 by No1millie short trip
Staff helpful arrived early and were given disabled parking the
room was ample in size although it was bitterly cold outside (March 2013) when all the snow came it was warm and cosy.
Had read some reviews about breakfast but there was ample choice.
Would return and are planning early summer as it was too cold in March!
02 April 2013
Rated 5.0 out of 5.0 by Julie9 Lovely rooms, very spacious
Beautiful setting and very clean. Staff very welcoming, nothing too much trouble. I would have liked more tea/coffee, milk etc available in the room, but only had to ask and we were given more. Disappointed with hot breakfast choices, only sausage scrambled eggs and beans.
29 March 2013
Rated 5.0 out of 5.0 by Potman53 Excellent
My wife and I stayed here at the Holiday Inn Express at the Albert Dock for an ad hoc weekend away last week and were very pleased with the location, value for money and excellent staff who were very attentive and friendly.
I would wholeheartedly recommend this to anyone who wants to stay in a central location with good opportunities for dining close by and if you are wanting to go to the Echo stadium you could not be better placed.
10 out of 10
22 March 2013
Rated 4.0 out of 5.0 by dpp576 iverpool - Albert Dock
One star off as not great breakfast. Staff helpful and good location.
19 March 2013
Rated 4.0 out of 5.0 by BoroBoy01 Whats happened to the breakfasts?
A lovely hotel, perfect position for our needs, staff wonderful, and whole hotel decor and lay out excellent.
Biggest let down is the breakfast, we have stayed in several Holiday Inns and enjoyed a breakfast that has kept us going all day, not this time. Sausage, Scrambled Egg and Beans, fruit yogurts or toast.
Breakfast in The Holiday Inn used to compromise of a full buffet selection, the hotel was full too, so nothing could be said about being quiet time
18 March 2013
Rated 5.0 out of 5.0 by WilliamsFamily4 Family friendly
A family friendly convenient location. Close to city centre. Parking near by.
Good sized rooms and good breakfast
14 March 2013
Rated 5.0 out of 5.0 by Neil1 Wonderful View over Albert Dock
My wife & I made a return visit to Liverpool in order to see the Museum of Liverpool, our room overlooked Albert Dock & the Three Graces which was quite impressive in itself. The room was very spacious & comfortable on the 4th Floor. The Hotel is well positioned for all of the attractions of this wonderful city, being a mere 10 minutes walk from Pier Head, The Three Graces, Museum of Liverpool etc.
We both thoroughly enjoyed our stay there on what was 3 very cold days, but the hotel was very adequately heated throughout without being stiflingly hot & would thoroughly recommend it for visiting Liverpool & its attractions.
14 March 2013
Rated 5.0 out of 5.0 by marlang Comfortable bed and great position
The Hotel is very quiet and let you relax, room are very comfortable and clean, maybe it's a little bit too hot, but you can fix opening windows. His logistic is the best, especially if you want to have a Beatles experience (my window was above the Beatles Museum) or visit Tate Gallery; it's 5 min. walking to the City Centre and in front of the Hotel there is Echo Arena and The Liverpool Eye.
11 March 2013
Rated 5.0 out of 5.0 by Caz62 Last minute booking
We booked last minute, we had booked into hard days night hotel, but due to a fire and not finding out the day we were due to go it was the next best hotel. We thought the location was excellent and we had a lovely view of Albert dock. Everything was spotless in the room, we enjoyed the breakfast. We plan to stay again later in the year. Right by the Beatles story , Magical Mystery tour bus , the Duckmarine tour and within a 10 Minute walk to the Cavern club and Liverpool one shopping centre which is well worth a visit .
05 March 2013
Rated 5.0 out of 5.0 by smd12 bed was really comfy, great shower, not so keen on the breakfast supplied.
stayed for 3 nights, didn't really see much of the staff, but of those i did they were very friendly. I would recommend this hotel for a short break, great location too.
03 March 2013
Rated 5.0 out of 5.0 by GrandparentsO Ideal Location
Ideal location in Albert Dock area, great for Museum of Liverpool, Liverpool Wheel and good base for shopping. Stayed in a family room which was ideal for our one night stay. Complimentary breakfast also included, making the stay good value.
28 February 2013
Rated 5.0 out of 5.0 by Polly25 Fantastic location and comfort
Great view across Mersey . Comfortable room and good breakfast. Very helpful and pleasant staff.
27 February 2013
Rated 5.0 out of 5.0 by Andres1975 Excellent Location and Facilities
Excellent experience and location. Located at the heart of Liverpool, staying at this hotel allowed us to visit all of the main sites in a very short time. Great atmosphere.
25 February 2013
Rated 1.0 out of 5.0 by ilovedliverpool Great location, not so great hotel
Fabulous view from the window but uncomfortable beds - both beds as it was a twin room. Poor security; reception is located on the second floor and the entrance foyer is open until 11pm. We returned from dinner at 10pm to find a group of people just lounging around on the sofas in the foyer, they were not guests, they had just come in to shelter from the cold. As there is no staff or security guards down there, they can do exactly that and can also access the lifts and consequently other floors and areas in the hotel as all the doors are open; they have no security measures of any kind on them. It also meant that there were young people running around the corridors shouting, unchecked, for a large part of the night. Add to this the fire alarm on the first night of our stay and the hen party on our second night and you get two nights of very little sleep.
Being a former sugar warehouse, the hotel is large and has many rooms but only two small, slow lifts. Surely this presents an access issue to anyone with any kind of disability, illness or weakness? It certainly means there is a lot of standing around, waiting for the lifts.
The staff were friendly and did their best but were clearly overworked and there were too few of them.
Breakfast was underwhelming; choice was somewhat limited. I would not stay there again.
22 February 2013
Rated 4.0 out of 5.0 by zpetez Over night stay
Nice room excellent friendly staff. Lack of parking is the usual problem with city centre hotel in that there is effectively an hidden cost and distance to travel with bags on leaving
21 February 2013
Rated 4.0 out of 5.0 by NancyAT Cool Building
Loved the idea of staying in this old building in the Albert Dock. Lovely big rooms with view of the wheel. The original features of metal doors and hooks gave a sense of history of the building yet it still managed to be warm and comfortable. Very quiet despite nearby clubs.
The way in and the route to reception on the first floor should have been better signposted.
A sheet of information on local places to eat with closing times would have been appreciated.
19 February 2013
Rated 5.0 out of 5.0 by janh47 another fab stay
My daughter and I have spent another few days in liverpool staying at your Holiday Inn Express on the Albert Dock.
Every time we stay with you we know we are going to have a beautiful room (with a view of the boats on the dock) that would be spotless, and the best nights sleep ever.
As always breakfast was great and included in the price. What more could you ask for.
18 February 2013
Rated 4.0 out of 5.0 by Alix73 Comfort in a great location
Only there one night but could happily have stayed longer. Our room was spacious, quiet and had a great view of the Albert Dock. The beds were comfortable. Breakfast was a little basic but adequate. 24 hour parking was available at the nearby multi-storey. At £7.50 for 24 hours, (this includes a 20% discount for hotel guests), I thought it good value.
With its fantastic location on the Dock, close to the Echo Arena and to Liverpool One, I would recommend this hotel.
17 February 2013
Rated 5.0 out of 5.0 by gaina64 awesome staff
we stayed 2nd feb , and asked for a dock view , when i got to my room ,although lovely , was not the traditional brick larger room we had had on previous occasions, and as it was a valentine treat i really wanted our special room , or similar , the manageress came to my rescue and exceeded all expectation ,she was brilliant , she took me to 8 different rooms to get me the right one , she was very patient and wonderful , am sorry cannot remember her name ( she had a walking stick )eventually i got my room after some rejigging , fantastic, cannot praise everyone enough , will defo be back very soon ,and make sure i ask for my room by number haha 310 by the way ,awesome thanx again Gaina
17 February 2013
Rated 4.0 out of 5.0 by andy35 Hotel with Fantastic Suroundings
We Stayed for 1 night (Friday). The room was classic Holiday Inn express with the twist of the beautiful exposed brickwork of the Albert Dock. The Location was Fantasic and our room looked out into the Albert Dock itself. The room was quiet and there wasn't any problems with Late night revellers returning. The breakfast was OK rather than good and it took them a long time to reflll the hot breakfast buffet. However, the food was a minor issue and the whole expreience was lovely - the Albert Dock is a fantastic location. I wold certainly stay there again.
14 February 2013