Rated 4.5 out of 5 by 191
Rated 4.0 out of 5.0 by JulieB62 Fabulous Location
Used this hotel for a concert a the Echo Arena which is about 200 yards away. Really good hotel, ex warehouse so lots of brick and metal doors and rooms were very good. Breakfast is a bit basic but ok. Very good quick check-in process and nice staff. Shower is not a power shower if you are used to one but again adequate. Very comfy beds and very good value overall and I do like nice hotels!!
17 December 2013
Rated 4.0 out of 5.0 by Salwa9009 Fantastic amazing location beside Albert Dock
Amazing location beside albert dock- the beatles story- liverpool museum beautiful place for sight seeing , clean room but very narrow, very quite hotel , self service nobody to help with luggages, extremely slow customer service, the same breakfast everyday no variety , drinking water is not provided in the rooms we had to buy our own water in case we want to make cup of coffee in the room, when i asked customer service about how can we make coffee in the room they told me to use bathroom water as it is drinking water, or else get down to the bar to buy sparkling water they dont sell still water!!! Weird !!! I wanted more coffee and tea in my room - i called reception service, they told me to come down as it is self service!! The hotel service is extremely slow and self service, but the hotel location is very quite amazing fantastic .
15 December 2013
Rated 4.0 out of 5.0 by MAV32 Really fantastic, helpful staff, made our stay.
Our booking agent had made an error by booking us a smoking room for our stay. On arrival the staff were fantastic, they did everything they could and sorted us out a non-smoking room at the last minute. They were extremely friendly and provided excellent customer service with a smile.
Our room was clean and tidy, and had a lovely view of the Ferris wheel in Albert Dock's. It was well decorated and the room service was immaculate. Although the hotel services were basic the wifi service was more than adequate and the breakfast selection (free) was really great.
All in all, the hotel was excellently situated for the nearby conference venue and close to the town. Fit for purpose for our short conference visit. Only real downer was the parking, although a 25% discount for the local multi-story applied it still worked out quite expensive.
08 December 2013