Rated 4.3 out of 5 by 191
Rated 4.0 out of 5.0 by Feedback1 Much better
Really pleased that team have taken on my previous comments, acted on them and made changes - just shows the importance of leaving feedback
26 May 2014
Rated 4.0 out of 5.0 by Chorister Change of Menu - Home cooked???
The entire Dinner menu had changed during the week before our arrival.
A pork dish was to be accompanied by "Home made apple chutney". The dish arrived without the chutney.
On querying this we were advised by our waitress that the chef stated the chutney had not yet arrived. Disappointingly the chef himself did not deign to appear.
This prompted an end of meal request to speak with the duty manager. She was "unavailable", but to be fair she was understood to be attending to the arrival of a party of guests. The task was delegated to the head of reception who listened politely and offered additional loyalty points.
I have mulled this somewhat trivial matter over for a fortnight or so but still feel aggrieved, my reasons being:
1. The chef could have come to our table to explain matters.
2. The duty manager did not follow up in any way.
3. If an item on the menu had "not yet arrived" one has to question both the "home made" claim and just how much of the menu content is actually prepared on the premises - could it be brought in frozen or in bulk?
Barring the chef and duty manager, who we did not meet, the rest of the staff were unfailingly polite and helpful, particularly those in the dining room.
A disappointing experience which should never have arisen had proper attention been paid by kitchen staff and management to ensure that food in stock matched the menu.
25 May 2014
Rated 1.0 out of 5.0 Frightening experience
Having booked two nights accommodation to celebrate a 40th birthday and a day at the races, we were warmly welcomed by the reception staff and found our room to our satisfaction, however we where disappointed with breakfast on the Saturday morning as there seemed very little left and it took around half and hour to get our cup of tea after asking numerous members of staff. But I can only describe our late night experience as extremely frightening. Having been woke around 1.30am to the sound of a fire alarm we were told to evacuate the building and left standing outside in the rain once we returned back to the hotel I have never witnessed anything like it watching a guest basically thrown another into a wall then one all mighty fight break out between numerous guests. This left me unable to sleep the rest of the night.
As you can appreciate this has left me and my husband with an not an enjoyable stay
17 May 2014
Rated 5.0 out of 5.0 by Hayden81 Fantastic as per usual
Having stayed at Knowsley the night before it was lovely to return to Haydock, where we usually stay.
We were greeted efficiently and friendly by staff, who recognised the membership for all 3 rooms. For one of the rooms (the executive twin) there was no 2nd robe, however upon notifying staff, they brought the 2nd robe to our room efficiently.
We enjoyed a lovely stay, as it was not as busy on a Sunday, we had our choice of restaurant time, and had lots of friendly banter with the staff on shift. They were kind, prompt and nothing was too much trouble.
After an enjoyable meal and drink we enjoyed the fun of the pool table and the games machine. Much enjoyment for our family before retiring to our separate rooms.
All enjoyed a good sleep, and were greeted pleasantly by Brian at breakfast, who gave us plenty of football banter and jokes.
The breakfast as per usual was top notch, fresh and had plenty of variety.
Check out was efficient, and I always feel like it is a pleasure for us to stay at Haydock, and our custom is always appreciated.
16 May 2014
Rated 4.0 out of 5.0 by Bez B J Friendly Welcome
After a 4 hr long journey we arrived 3 hours before a Wedding taking place at a nearby hotel we were attending .
Should have arrived the night before nice and relaxed but the car broke down and we were towed home to the South East .
Not a good start and a bit stressed ,however the reception staff were really friendly and helpful from changing our booking to our arrival and departure ,
The breakfast next morning was v good , well cooked , really good variety of food for all tastes and again friendly and helpful staff .friends were meeting us for coffee before we left and they were also given a lovely friendly Welcome by all staff
Cant fault the staff or Hotel , Thanks to everyone ...
12 May 2014
Rated 5.0 out of 5.0 by Sue/Alex Nice stay ... again.
Having stayed here on a previous occasion we knew it was a nice quiet location with friendly staff.
Did not partake of evening meal due to our lateish arrival but the breakfast buffet was well up to standards.
12 May 2014
Rated 4.0 out of 5.0 by Gareth2020 Handy Location for M6
Check inn gets very busy at times. Rooms are okay and staff in general are friendly and helpful when they are paying attention. Trying to grab a bill or another drink is a challenge at the Evening Meal.
The Buffet breakfast is good apart from 100 fried eggs piled high with hard yolks.
The evening Buffet does leave your jacket smelling of cooking when you go up to your room.
Nothing a bit of extraction couldn't fix. The Gym gets really busy at times.
All in All its a Good hotel.
05 May 2014
Rated 5.0 out of 5.0 Still the friendliest hotel I know
You are always guaranteed a friendly welcome at this Holiday Inn
The manager must be doing something right as his staff are always cheerful and smiling!
28 April 2014
Rated 4.0 out of 5.0 by Julie and dave Great weekend untill checkout .....
We stayed here for 3 nights staff are fantastic very friendly and chatty especially in the dinning room, food was lovely great choice, room very big well presented but the bed is uncomfortable,, we had a very good time here untill checkout,,, we were informed by the lady on reception that only half of our stay was paid for and we owed more money , when we booked this break we were told it was an un returnable deal,,, so we thought it was all paid,, apparently not.. After the hotel investigating we were told the lady who took the booking was only covering for that day and didn't know what to do ,,,, poor excuse,,,,
25 April 2014
Rated 4.0 out of 5.0 by kste Great Service
Great Service from the frendly staff.
Chinese Buffet was OK restaurant staff great pool area starting to look very tried and dated. Just a shame my car got broken into at the hotel. The two maintenance man were very helpful and cleaned out all the glass from the broken window, as were the reception staff.
22 March 2014
Rated 5.0 out of 5.0 by fred2222222 one of the best
I was starting to get fed up of Holiday Inns after a couple of not brilliant stays. This hotel restored my faith in the brand. It is one of if not the best hotels I have ever stayed in. Thoroughly recommended, the curry buffet was excellent value and quality the leisure centre spotless. Thank you.
16 March 2014
Rated 5.0 out of 5.0 by Davies Excellent staff
Only complaints, wifi strength could be improved..but I would recommend hotel and stay again..
10 March 2014
Rated 5.0 out of 5.0 Fantastically Welcoming
I travel a lot on business but hadn't been back to the Holiday Inn at Haydock for over 9 months. On my way to the hotel I received some very bad personal news and was dreading having to spend the night away from my family. As I walked up to reception I was welcomed with a beaming smile and a cheery 'Hello Mr Smith - haven't seen you for ages'. Having changed for dinner (and collected my thoughts) I went to the restaurant. A young waiter that I didn't recognise checked me in, but was quickly told 'Mr Smith will sit at that table over there - and he'll be wanting these 2 red wines I've just poured for him'. And then whilst eating my meal another waiter came over to have a chat and to catch up on what I'd been up to.
I didn't tell them about my bad news - but their remembering my name and my preferences after all those months, and the warm welcome I received from ALL of the staff made such a difference to me.
PS - I'm staying there again tonight, even though it's 25 miles out of my way - and there are 2 other Holiday Inns and several other brands much closer.
10 March 2014
Rated 5.0 out of 5.0 by jonfitt1981 Super stay
I brought a party of14 to stay at the hotel and it was excellent. The staff were great, the leisure club was lovely and the rooms were perfect. I would recommend it to anyone and will be visiting again.
07 March 2014
Rated 5.0 out of 5.0 by TheForsters Another great stay
Myself, my wife and our son stayed here, together with my parents. We booked an advance saver dinner, bed and breakfast package and it was a bargain. We had a really relaxing overnight stay, and enjoyed the leisure facilities on both days. Dinner was great, the bar comfortable, and we had a fantastic breakfast before leaving. An excellent stay, as always.
03 March 2014
Rated 5.0 out of 5.0 by Dissatifie Another great stay
Great hotel and staff.
Evening meal was spot on
Held a meeting at the hotel next day and all was first rate
02 March 2014
Rated 5.0 out of 5.0 by gwyn 53 great hotel good value
we came for a saturday night with our two grandchildren we had a brilliant time from entering the hotel all the staff were great the room had a sofa bed and a double bed.we used the pool which was lovely and warm then we had a lovely meal in the morning had the buffet breakfast we will look forward to coming again thankyou for a brilliant weekend gwyneth
26 February 2014
Rated 2.0 out of 5.0 by PJH63 Lacking
I’ve stayed at this particular H.I. on many occasions previously but I must say I hadn’t consciously noticed how tired the place is looking until last week.
The room felt well worn with stains on the carpet, marked walls and a fairly grubby looking sofa bed. The bath room was probably the worst with the plywood bath panel that was quite dangerous as the wood had blown and split leaving large splinters of wood protruding. The bath was chipped and the bathroom actually smelt quite unpleasant.
As a Platinum priority club member I asked on arrival of any available upgrades which there wasn’t but I was offered an executive room towel and a bottle of water. As I was staying two consecutive nights I assumed this would be for both nights but on the second day the towel was replaced with a standard one, the water wasn’t replaced nor were the two coffee sachets I had used, also the news paper I had ordered only arrived on the first morning nothing on the second morning.
This probably isn’t going to be the first choice of accommodation for me when next in the area.
24 February 2014
Rated 5.0 out of 5.0 by Hayden81 Consistenly Fantastic
This was the 3rd time we'd stayed there in the last 6 months, and it is becoming a favourite of ours when in the area.
Upon arrival we were greeted by the friendly reception staff, who explained everything we wished to know, and answered all our questions in an efficient, courteous and timely manner.
The restaurant is an experience in itself. The staff, even when busy, respond to the customer's needs, and even enjoy a bit of friendly banter too. For our stay this was particularly Karen and Matty.
The quality of the food is top notch too. Always a good meal to be had here.
The rooms were of the expected brand's standard, and we all endured a good night's sleep.
The breakfast is a quality breakfast, and the buffet style offers a great choice of many options, making a great end to my stay here.
The one thing I do wish to also add compliments to is that myself and 2 other guests left the premises, and left my mother to enjoy the lounge area. She had a few queries on internet usage, and upon asking the staff at reception, they assisted her with what she needed to know and provided her with a complimentary internet voucher, instructions on how to use this and offering her use of the gym and spa facilities.
A big thank you from me to all at Haydock for this,!!! My mother had a great time in the hotel whilst we were away and I commend you for your excellent customer care. I would have commended you upon my return, but I did not find out until we had all left the hotel.
All in all a thoroughly enjoyable stay, and as we visit the area quite regularly we will be staying again and would not hesitate to offer my whole-hearted recommendation to others considering this hotel as a destination.
15 February 2014
Rated 5.0 out of 5.0 by Teccy Great Service and Excellent Staff
This place was very nice and I would recommend this hotel, very quite and value for money. The breakfast was value for money. The staff were very polite.
12 February 2014
Rated 5.0 out of 5.0 by ckelly79 Fantastic stay
I really could not fault this hotel we took our 6mth old and they really were accomodating. Room was huge and comfortable. Staff amazinf. Woulď highly recommend.
12 February 2014
Rated 5.0 out of 5.0 by patricia22 Great service and quiet rooms
Always good service and pleasant staff only too willing to help. We like to stay in the same room each time (437)and if available always get it.
07 February 2014
Rated 5.0 out of 5.0 by Whistleblower Great & very convenient
Enjoyed a nice Sunday overnight stay; very quiet in hotel as a Sunday night. Staff very welcoming & accommodating re: any requests. Room very nice & well appointed. Breakfast choice was good, usual HI fayre. Very convenient location just off of M6 at J23, perfect if travelling this route.
07 February 2014
Rated 5.0 out of 5.0 by Palace Nige Lovely Hotel
Lovely hotel after a long difficult drive.
Room spacious, breakfast was great all for a fantastic low price.
03 February 2014
Rated 4.0 out of 5.0 by Rabidlucinda Superb staff
My second stay here and I returned purely because of the quality of service. The staff in the restaurant are absolutely excellent.
The rooms are usual Holiday Inn style, the pool is a bit small but decent enough, the food was very good - decent quantities and quality. The only downside is the free internet - it is so slow as to be pretty much unusable other than downloading text emails.
03 February 2014
Rated 5.0 out of 5.0 by Shell10 Great hotel with great service
Stayed at this hotel with my husband and enjoyed every minute of our stay. Didn't use the spa facilities while we were there but did enjoy everything else. All the staff were pleasant and helpful. The food in the bar was absolutely delicious, not overly cheap but definitely worth the money. The breakfast was brilliant with lots of choice including fresh pancakes. The room was comfy with easy to use heating / air con. Would definitely visit again.
29 January 2014
Rated 4.0 out of 5.0 good food, friendly atmospher, good night sleep
I stay at this hotel on frequent basis on business, over the year the hotel has improved the food with its buffet nights so I now eat in rather than go out. The staff are always there to help and friendly with it all making you feel at home. Well done Haydock.
24 January 2014
Rated 5.0 out of 5.0 by kitNomad great value weekend away
Excellent stay at Haydock just one night bed and breakfast didnt have dinner in hotel as we had eaten earlier in day but breakfast was very good. Good selection of everything fresh and hot.
Nice pool everything clean and tidy.
all staff very friendly
22 January 2014
Rated 2.0 out of 5.0 by geoffy Needs updated
Ready for refurbishment
Roads very busy, bad access.
18 January 2014
Rated 5.0 out of 5.0 by powerfulpierre powerfulpioerre
as ever an excellent xmas experience we have shared with this hotel for approximately 12 years. The staff are excellent and always friendly which makes our xmas stays special.
16 January 2014