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Rated 3.9 out of 5 by 320 reviewers.
Rated 4.0 out of 5.0 Clean, comfortable convenient Hotel well located and clean and comfortable.Friendly and efficient staff. Rooms in very good condition and well appointed. Very quiet despite being fairly full Free Wi Fi 20 November 2014
Rated 1.0 out of 5.0 by Never Again I was dissatisfied with holiday inn express I am disabled and rely on help . I had previously booked the disabled bay for my car it was not made clear to me where to park by an assistant on the desk ,when asked where too park she just said out on front ,you will find their is several car parks (Public) both full. A lovely doorman told me after 20 min looking the hotel spaces are located at side of hotel "not signed or can be seen". The room was for three yet set up for two not enough towels, cups, hangers no draws , unable to use phone line and Free wifi , very poor reception on TV. When booking it advertised it had restaraunt for evening meal later found out hotel no longer serve evening meals. Failed to mention each day you have to change key card " only found this out when trying to enter my room and could not enter" . Manager must check hot food in breakfast bar as noted fresh sausages where being placed over top of previous cooked sausages same with powdered scrambled eggs. ( this is a environmental health issue) . My IHG card was not recognised . Yet despite this several of the staff I spoke to who spoke fluent english where very polite and courteous . Still waiting after 5 days For manager to get in touch over complaints. 19 November 2014
Rated 5.0 out of 5.0 by Excellent service very comfortable beds Enjoyed a one night stay wish we had booked two nights. Excellent service at reception and restaurant good value for money...did miss me bit of bacon but still very happy 19 November 2014
Rated 5.0 out of 5.0 by Normal good service, clean and good breakfast Have stayed at this hotel a number of times and will always use it if possible. Normal good service etc. But .... when will the IHG group invest in decent mattresses for their franchises? I don't want to spend the night hanging onto the sides on the trampoline they call a mattress. Get some medium category ones which should cater for all tastes. 19 November 2014
Rated 4.0 out of 5.0 by Very well situated, friendly staff and quiet room I have stayed in a few HI Express hotels in London and never seen this one before Nice hotel, functional, good breakfast, comfy beds and friendly staff as well as being close to Kings Cross and the Central Line by tube. Literally 2 mins walk to the tube All in all a great little hotel which did the job really well and would def stop here again and have already recommended to my friends 18 November 2014
Rated 3.0 out of 5.0 by Staff great. Beds not if you want a good sleep Staff were great but the quality of the beds was the worst we have encountered at any previous hotels in the group. 18 November 2014
Rated 4.0 out of 5.0 by November 14th I've stayed quite a few times and it's always fine (good location, friendly# but let down by the number of tourists, terrible Wi-Fi #no signal in either of the rooms I occupied# and long waits at the bar #while staff walk past doing other things). Gym would be good. Hope this helps, 17 November 2014
Rated 4.0 out of 5.0 by Breakfast!!!!! Everything was great but the breakfast was really poor, granted we arrived 15 minutes before the kitchen closed, but still :( 17 November 2014
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