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Rated 3.9 out of 5 by 496 reviewers.
Rated 5.0 out of 5.0 by Family Stay in London Well appointed hotel and room, pull out couch/bed mattress was a bit uncomfortable (caved towards the center) but that is truly my only gripe. Staff was very helpful and hotel was local to many travel locations/needs. Breakfast could use some additional offerings or switch it up so it's not the same exact thing day in / day out, but overall it was ok. July 24, 2015
Rated 4.0 out of 5.0 by Great stay! Stayed here with my sister and a friend, had a very pleasant stay at the hotel. Great location, under 5 minute walk to tube station, plenty bars and restaurants round about. Staff were all lovely and friendly, breakfast was great, always plenty of the breakfast items. Room was lovely and clean, and even with 3 adults, it wasn't too crowded. Only downfall was the air conditioning in the room, but the hotel are addressing this at the minute. Back in London in October with my daughter and it will be HIE London City we book again I would think. Definitely recommend. July 22, 2015
Rated 5.0 out of 5.0 by better than expected Stayed at this hotel numerous times in the past but going back a few years ago. Greatly improved July 22, 2015
Rated 4.0 out of 5.0 by Not Bad at all I first stayed in this hotel over 14 years ago while attending a course in the city. This time around, we booked a family room for a one night stay to attend a graduation dinner party close by. My first impression? I was quite impressed with how well the hotel has been maintained. The rooms look like they've been revamped not long ago and the bathroom and toilet also look really good. The decor is contemporary and I can say they've kept the hotel up-to-date. The only let down for me is lots of outside traffic noise and also the soft mattress (I'm used to orthopaedic mattress) but I won't mark the hotel down because of the mattress as everybody can't be pleased. There was cooked breakfast but I wasn't overly impressed with this because of the quality - scrambled egg and sausages didn't taste good at all. I only know HI Express for Continental Breakfast, when did they start doing cooked breakfast? I haven't stayed in HI Express for a long time so maybe I'm out of touch. I would say, please stick to what you are best known for (Continental). The staff were very friendly and very helpful ...the hotel is close to lots of cafes and bars and public transportation. There are lots of things to do and places to go to around there. I will definitely come to stay again and would highly recommend the hotel. July 22, 2015
Rated 5.0 out of 5.0 by Perfect location Great location to access the whole city, fantastic staff, clean and comfortable rooms but the breakfast menu could be improved dramatically to bring it up to the standard of other well known hotel chains. July 20, 2015
Rated 5.0 out of 5.0 by Clean, Comfortable quiet Very impressed and up to the usual Holiday Inn standards A lot quieter than I might have expected also given its busy location July 19, 2015
Rated 2.0 out of 5.0 by Short Family Break Good disabled parking. Fairly friendly staff on check in. Breakfast was awful - very crowded, Noisy and no where to sit - limited choice. We where not informed when checking in that breakfast times can get really busy - this was a vital bit of information for our family as we have an Autistic child that doesn't t cope with Crowds and Noise. When my husband pointed out that we should have been informed manager wasn't very understanding and didn't seem to really care. July 19, 2015
Rated 5.0 out of 5.0 by Pas décue L'hôtel est très bien dans son ensemble. Nous avions une chambre pour 4. La literie du grand lit était parfaite quant à celle du canapé-lit le couchage était mou.Nous avons résolu ce problème en mettant le matelas directement parterre. Hôtel très silencieux. Le petit déjeuner était à volonté et tout à fait correct. Le personnel était très gentil et je remercie tout particulièrement une dame du service petit déjeuner parlant très bien le français de m'avoir renseigné sur le fonctionnement des transports à Londres. De plus cet hôtel est très bien situé : au nord de la City, à voir, à quelques arrêts de bus de la gare de Liverpool station ( navette bus aéroport Stansted ), pas loin de la tour de Londres et ligne de bus N°55 qui passe devant l'hôtel en direction de Oxford Street. July 18, 2015
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