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Rated 3.9 out of 5 by 478 reviewers.
Rated 5.0 out of 5.0 by Comfortable stay and friendly staff Good location only a few minutes walk from the tube station. Staff were very welcoming and check in was done efficiently. Must say Julija was extremely helpful! and other staff members delivered a very good customer service too. Both bedroom and bathroom were clean and spacious. Breakfast had a choice of hot and cold food July 2, 2015
Rated 4.0 out of 5.0 by Good but room for improvement I've stayed here a number of times and while good for a night or two on Business, from my stays it could do with two improvements: 1. Sort out the air con - it has never worked on any of the times I've stayed here 2. Add bacon to the breakfast menu - Sausage and beans doesn't really work. June 29, 2015
Rated 4.0 out of 5.0 by Does what it says on the tin... ..............just Hotels in Central London are overpriced and this HI Ex is no excption. Putting that to one side, you just about get what you pay for; it's basic, clean and modern but there are no frills. Service is adequate but the inability to have an iron provided to your room is archaic and the wi-fi is either non-existant or painfully slow I would be back, but only because my expectations have been managed and if I just need someone to sleep then it's fine June 28, 2015
Rated 1.0 out of 5.0 by Poor experience I was checked into a room when I entered there was already another guest in the room. very poor customer services of double checking in guest into the same room. the room was not clean. overall nightmare experience for the cost paid. June 28, 2015
Rated 5.0 out of 5.0 by Excellent Service Excellent service and value for money in the City. Staff were very courteous and friendly June 26, 2015
Rated 4.0 out of 5.0 by very helpful staff Helpful, friendly staff. Breakfast selection could be wider. Room was very quiet and comfortable. June 23, 2015
Rated 5.0 out of 5.0 by Recommend Booking Hotel Clean, safe, friendly, good location to transportation, great breakfast. Would recommend and stay again. June 23, 2015
Rated 3.0 out of 5.0 by City Center This hotel is in the middle of a very busy pedestrian and biking area, many workers in their 20s and 30s, a little rundown and questionable in spots. Recommend you do not rent a car to drive to Central London, use public transportation because parking is impossible and if you do find a spot it is expensive. The hotel charged 30 pound for one night of parking in one of their few spots, but parking is free on the street on Sunday if that helps. The hotel itself appears to be fairly new and fairly well kept up. Breakfast is the usual British variety, and lots of food, so no worries there--you just have to elbow your way through the throngs of feasting brats who want sausages. The room we had was kind of small, barely enough room for the beds, but comfy enough. Staff was pretty rude as the place was booked up for the weekend, though one lady in particular was helpful when others failed. otherwise, place is near the Old City tube and it does take some creative mapping to get to tourist spots. June 20, 2015
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