Rated 3.9 out of 5 by 224
Rated 5.0 out of 5.0 by Munich1234 Top-Lage
Zwar liegt das Hotel nicht direkt im Zentrum, aber dafür direkt an einer Bushaltestelle, die zur Oxford-Street fährt. Auch die U-Bahn ist nur wenige Gehminuten entfernt. Die Zimmer sind ausreichend groß, das Bad offenbar neu renoviert und alles ist sauber. Das Frühstück ist für englische Verhältnisse ausgesprochen gut und reichhaltig. Es gab auch genügend Sitzplätze im Frühstücksbereich, da gab es überhaupt nichts zu bemängeln. Im Hotel gibt es eine kleine Bar, die bis nachts offen hat, sodass man auch dort noch mal etwas trinken kann. Wir waren jedenfalls sehr zufrieden undf würden dieses Hotel jederzeit wieder bucxhen.
04 October 2013
Rated 4.0 out of 5.0 by Minnesotat EXCELLENT Staff and great location
Extremely pleased with my stay at this hotel. As an IHG platinum member, I am always searching for value on my leisure stays. This place was in perfect location...many bars/restaurants nearby (within 5-15 minute walk). Train rail about 10 minute walk that will take you to main train stations.
The room was excellent, plenty of power outlet locations, bed was comfy, bathroom was superb (appeared to be newly renovated), free WiFi throught hotel (HUGE PLUS), and most importantly staff was beyond superb. Very friendly and helpful...pleasantly inviting smiles. Thanks to Yasemin and Syliva for the wonderful service.
Cons: Bathroom lighting was a bit shadowy, television in room did not work, no complimentary bathroom items (shampoo, lotion, etc.) that you would normally find in hotel. Bar/lounge is near check-in (I assume to dual purpose check-in and bar service) which isn't bad but bar is not comfortably functional to sit at but, there are lounge chairs/tables adjacent that suit the situation fine. Nightly rate is a bit high for offereings but overall, good hotel. Variety of breakfast items but hot items were not to my liking. A lot of cold cereal to choose from though. I had breakfast only one of the three mornings there. However, because these cons are personally specific to me, they would not deter me from recommending this place and rate it anything less than an excellent.
Lastly, I flew to London so did not require parking but it was 30pounds per day which is a huge negative. Parking should always be complimentary at hotels.
03 October 2013
Rated 1.0 out of 5.0 by Nath99 Terrible service
If you arrive later in the day, you could end up in smoking room. This is due to their policy of the customer needing to specify you DON'T want a smoking room, even if you didn't book one. Management also rude and unhelpful.
Breakfast also really poor selection and quality.
Overall, terrible value, you can get much better for same money or less.
29 September 2013
Rated 5.0 out of 5.0 by AS12 Perfect services by welcoming team
Great vacation in London, welcoming and helpful hotel team, perfect public transportation options, comfortable room and 100% breakfast. RECOMMENDED!
27 September 2013
Rated 5.0 out of 5.0 by Navigators Excellent weekend stay
Excellent weekend stay. Room very comfortable, clean and modern interior. Bathroom was particularly lovely - nice double shower, plenty of hot water whenever needed.
The staff were all very friendly - always stopped to say hello. The breakfast was fresh and hot food fresh and hot - they even made us fresh scrambled egg! We thought our stay was very good value and we would be happy to stay again. The tube station is only a few minutes walk, so very convenient. Thank you!
26 September 2013
Rated 5.0 out of 5.0 by lordjeffers Clean, comfortable and quiet
Very good place to stay in central London.
Family room was quite tight for four with the sofa bed pulled out, but I don't think you'd find much better in this location.
Breakfast was busy self-service but all pretty nice, although lacking in bacon!
Free wi-fi and 5 minute walk to the tube
26 September 2013
Rated 5.0 out of 5.0 by Tracey50 very clean and welcoming
The location was ideal for us as we were attending a Ball in The Brewery not too far away. The rooms were very clean and comfortable, the free breakfast was good and the free wifi a bonus. We will most definately use this hotel group again
25 September 2013
Rated 3.0 out of 5.0 by Trixie57 Noisy and room smelly
Had to be moved for second night due to noisy air can. The 2nd room was smelly and surrounded by very noisy people. generally the hotel was not of the standard expected for the price. Premier Inn is better.
22 September 2013
Rated 4.0 out of 5.0 by George8 We`ll come back again!
Friendly and helpful staff at any time - quiet room (only the double couch was hard to sleep on) - very good breakfast and only 3 minutes to Old Street subway station. Parking is rather expensive.
21 September 2013
Rated 2.0 out of 5.0 by PandC685 Too Small, Pricey for What You Get and Terrible Elevators
The wide angle pictures are deceiving as the rooms are very (!!!!!!) small and if you have more than two people (we had 3), you cannot even move in the room. The main bed was comfortable enough, but the pull out was terrible and the springs even poked through. We booked the room based looks, previous ratings, price, and location. The location was great. The price was terrible and again deceiving as for a third person there was an extra change - in US$, we paid well over $300 per night - about twice as high as a comparable Holiday Inn in the US. Finally one elevator was out of service and the second broke down - you would think the first would have been taken care of as this has been a common complaint in many of the past reviews. On positive notes, the staff were very nice and helpful and there were some nice restaurants and pubs within walking distance!
19 September 2013
Rated 5.0 out of 5.0 by Richard57 Friendly Hotel and good quality room
All the staff were really friendly and made me feel very welcome. Accommodation was exactly what I'd hoped. Quiet, good order and value for money. One of the best 'express' hotels I've stayed in within the confines of the City.
Only downside was the bar was a bit 'lacking in inspiration' but given the wide range of choices nearby that really wasn't an issue
13 September 2013
Rated 4.0 out of 5.0 by Giusirot Nice hotel and good service
The hotel is in a great location for visiting London, recently refurbished with good facilities and excellent cleanliness of the rooms, quite spacious. The breakfast is not very different for an Italian, but good. Staff really helpful and friendly.
Recommended to all.
11 September 2013
Rated 2.0 out of 5.0 by PallasA Unprofessional staff.
Woman at the reception was plain rude, let alone she gave IHG member recognition. I had asked for a room away from the busy street in advance, which I was not given. When I asked to change rooms, she promptly replied there were no other rooms available, without actually checking. I asked her to 'check again'. She got visibly annoyed, but reluctantly gave me another room. I do wish I wouldn't have had to insist on her providing service.
When I called the button marked ' taxi' it turned out to be not functioning. When I called reception, I had to call back twice, because there was no one picking up. I had never before experienced calling the reception and no one answering, and I travel every other week.
Rooms are clean. Wifi is not free. They didn't offer it to me, although they should do that to Gold members. Use of business centre is not free.
10 September 2013
Rated 4.0 out of 5.0 by PRBB Modern and smart
Modern and clean with good facilities in room and excellent bathroom.
06 September 2013
Rated 5.0 out of 5.0 by banancy surprisingly quiet
I was pleasantly surprised by how quiet it was in my room, despite being so central.
04 September 2013
Rated 1.0 out of 5.0 by guest10 ridiculous price for a tiny room
we booked a family room (2 adults, 1 child), paid a ridiculous price and had a standard double room - in this special case a tiny one with no space at all.
If you want a nice holiday hotel, this is not the right one.
04 September 2013
Rated 2.0 out of 5.0 by Nicky42 Worst 2 nights sleep My children and I have ever had!!
Fold out bed for the children had metal spokes pointing up into their backs. They ended up sleeping on the floor!!!! The room was right beside the staircase and could hear people up and down all night. Was absolutely exhausted in the day. Dreadful nights sleep for all of us!!!!!
03 September 2013
Rated 5.0 out of 5.0 by Tails77 Holiday Inn Old Street
Lovely hotel and great Location. 5min Walk to the underground. Had a lovely stay here. Clean confy relaxing rooms and nice choice of continental breakfast.
03 September 2013
Rated 4.0 out of 5.0 by Fruchtzwerg Comfortable hotel with good service
The hotel and the rooms are very comfortable and clean. The staff is also very friendly and always willing to help immediately. The hotel is located near to the tube station and you are able to reach all important sightseeing events within a zone 1 ticket. The breakfast is of course English but as there are different kinds of breads, rolls, cereals, cheese, marmelade etc. plus scrambled eggs, sausages and baked beans, everyone will be able to find something they like. We enjoyed our stay very much!
28 August 2013
Rated 3.0 out of 5.0 by Kris28 Decent Hotel, Good for Cost
The hotel was in a decent location in terms of access to tourist sights. Using public transportation was a breeze. The overall neighborhood is up and coming so maybe in about 5 years it will be better. There are lot of food options but I wouldn't eat most of them. I never felt unsafe, but you can definitely tell its a developing neighborhood.
The hotel itself was very pleasant, lovely staff. Clean and worth every every penny.
28 August 2013
Rated 4.0 out of 5.0 by CyprusWally Good- but nwith a few reservations
Overall I was impressed. Comfortable quiet hotel, reasonably priced for such a good central location, with attentive and friendly staff. Excellent breakfast. When the dining room was packed, staff worked hard to keep the food coming and the tables cleared as soon as anyone was finished. It was very clean. The free WiFi was a nice touch. The bedroom was fine, with choice of pillows and a lovely shower.
Now my "buts"- 3 thi9ngs went wrong whilst I was there, none of them serious, but together enough to stop me giving a 5* rating.
1) One day no new towels were provided. Luckily there was one left, so I managed OK
2) On my last day, the TV did not work
3) On my last day the lifts were out of order and I had to manhandle my suitcase down 3 floors.
None of these were major problems and I would be happy to recommend the hotel to others
28 August 2013
Rated 4.0 out of 5.0 by Angela39 Recent family city break
Very good central location with a very nice, clean room. Perfect for our family of four on a recent city break, and good value for money.
23 August 2013
Rated 3.0 out of 5.0 by HKlj Good overall but dreadful sofa bed
Good overall but the sofa bed that our two children slept on was awful with no support meaning that overnight both of them kept rolling into each other.
We informed the night manager the following day and he said all he could do was to put a duvet under the mattress and that it would be sorted asap.
We returned to the hotel at 5.30 pm to find nothing had been done so we complained again. It took ages for a maid to come to the room with a spare duvet, she handed it to me and I had to do all the work myself. This made the problem worse.
We were told that nothing could be done and that the management at the hotel did not have the authority to do anything else, this would mean our childre would have another sleepless night. or have to sleep on the floor.
Eventually we persuaded them to let us have another room so that the kids could sleep on a proper bed.. This all wasted alot of time and put a bit of a downer on the stay.
23 August 2013
Rated 2.0 out of 5.0 by LMYY good room but poor service
the room and facility is standard for Holiday Inn, clean but a bit small. The check in staff doesn't speak good English and wasn't that friendly. We stayed there for three nights and the staff were not friendly and sometimes reluctant to help. Definitely need to improve the customer service to make clients feel more welcome!
21 August 2013
Rated 5.0 out of 5.0 by Cooky82 Very Good Hotel
We are a french family (parents and 2 boys aged 15) and we decided to spend a holiday in London from august 8th to 13th, 2013. We chose the Holiday Inn Express London City for two reasons : good quality/price for a family room and its location.
* Positive points :
- Even if they have more than 200 rooms to manage, the staff was very nice, to welcome us and each time we asked a question.
- The hotel is very well located : bus stop in front of the entrance, underground 300 meters and there is a little supermarket on the other side of the road (open 7/7 and until 11pm).
. Old street is a busy street but it is not a problem because the soundproofing is very efficient (you can't hear nor the street noise neither your "neighbours").
- The hotel is very clean. The breakfast buffet was varied.
* Just two negative points :
- Our children had to sleep in a sofa bed very uncomfortable. It would be better to have two real beds in family rooms.
- We missed some place for our 4 suitcases.
21 August 2013
Rated 5.0 out of 5.0 by loopylinda Lighting poor for makeup
The mirrors in the room were very good, especially the full length one. The only snag was not one mirror had good lighting near them. The one over the sink was not too bad, but as I have poor eyesight I could not get close enough to see.
I put my make up on and had to wait until outside the room for my husband to tell me if I looked like a panda. I went into the ladies in reception and toned it down with tissues.
My husband was disappointed he could not get free wi-fi in the room.
We ran out of milk and tea bags as neither of us are coffee drinkers.
reception was very helpful and gave us extra on request.
19 August 2013
Rated 4.0 out of 5.0 by Renato50 Cleanness and good service
I want to express my satisfaction about the staff who provide me so much attention and support, especially Maciek and Chan (reception) and Dora (cleaning)
17 August 2013
Rated 4.0 out of 5.0 by Andyboy City trip
Chose this hotel because of its proximity to the City and various points of interest in the area. Good food outlets available within walking distance, Bus and Tube links good. The reception staff were excellent and efficient, The breakfast staff were very pleasant and as attentive as they could be, given the hectic nature of the morning breakfast rush. Would visit again if in the area.
16 August 2013
Rated 5.0 out of 5.0 by jf2205 Ideal London Hotel
Another pleasant stay at this Holiday Inn. Spotless as before; friendly staff and excellent choice at breakfast. Centrally located for exploring London.
15 August 2013
Rated 4.0 out of 5.0 by CP8012 Good location, attentive staff
Comfortable rooms in a good location for access to the Tube. Only issue during my recent stays have been the huge volume of very noisy family groups. Staff are excellent, attentive & friendly.
14 August 2013