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Rated 3.9 out of 5 by 224 reviewers.
Rated 5.0 out of 5.0 by Cant fault it Stayed for 3 nights at the beginning of August when I took my mother to London for her birthday and we were absolutely delighted with the place. The beds were comfortable, the room was spotless, the staff were so helpful and even though we were at the front of the hotel, we never heard a sound from outside, the double glazing was so good. The breakfast was substantial and the tube station was only 5 minutes walk away. Next time we go to London we shall certainly be looking to stay here again. Room Tip: If you are a smoker, they have a floor of dedicated smoking rooms. 11 August 2013
Rated 5.0 out of 5.0 by Great location Stayed for 2 nights in the hotel. The location is very central, close to central London and within a few hundred yards of the tube station. Stayed in a family room and the double bed was very comfortable but the sofa bed was not brilliant. The bedding and towels were lovely and white and the room was spotlessly clean. The breakfast was good although very busy with queues but then it was the middle of the summer holidays. Would definitely stay in this hotel again next time we visit London. 09 August 2013
Rated 5.0 out of 5.0 by mama mia After a long day in London, the warmth of the reception staff ended the day on a high. with a young family the staff ensured that we had crockery and cutlery to eat a meal bought outside the hotel without even asking. The rooms were clean and at a high standard. Check in and check out were fast smooth and efficient. In particular a sterling effort was provided by Cxxn. 04 August 2013
Rated 3.0 out of 5.0 by Good staff The staff were excellent. Room seemed good but at night was very noisy with a strange noise like pipes banging. Complained at 1am as couldn't sleep and got moved to another room and got a complementary late check out. Breakfast was a bit bad. No bits came out together so had to eat beans first then grabbed a sausage when they came out then waited for egg to come out so didn't eat it all together in one go a lot of getting up and down. Old street tube stop not in operation either so had to walk further. 03 August 2013
Rated 5.0 out of 5.0 Excellent Great hotel location. Great sized and modern room, and a great varied breakfast! (A pattern with the word great!) would stay at a holiday inn definitely again. 02 August 2013
Rated 4.0 out of 5.0 by citynahes sauberes Hotel sehr freundliches und hilfsbereites personal, problemloses einchecken, zimmer etwas klein, kein schrank, schönes bad, alles sauber und korrekt hergerichtet, betten etwas weich, die aufbettung ziemlich durchgelegen, aber nach order einer 2.decke als "unterbett" war alles gut- wir waren auch nur zum schlafen und duschen im zimmer, dafür völlig ausreichend, frühstück war ganz okay, typisch english breakfast- nix für feinschmecker und zum längeren verweilen- halt express frühstück... hotel liegt sehr günstig, ca. 150 meter von der tube entfernt, 2 stationen und man ist am drehkreuz kingscross, vor dem hotel ist kleiner supermarkt, wo es alles für den touritag gab einziges manko: kein kostenloses internet- sehr schade, aber es gibt ja starbucks würden das hotel aber für unseren nächsten londontrip wieder buchen und empfehlen es weiter 30 July 2013
Rated 5.0 out of 5.0 by Our family chose to return here. Our family stayed here two years ago and when we knew we would be returning to London we were happy to return to this hotel. The rooms are newly renovated, clean and very comfortable. The restaurant staff were very helpful in the mornings when we needed to find gluten-free options. Our only suggestions for improvement is to solve the banging hallway doors near the lift. (The banging was very clear first thing in the morning). 28 July 2013
Rated 5.0 out of 5.0 by fantastic value for money great room, fantastic room cleaning service, loved the buffet breakfasts, very friendly , helpfull and polite staff 27 July 2013
Rated 5.0 out of 5.0 by GREAT VALUE HOTEL Great hotel near to Old St Tube Station. Rooms very comfortable & clean, air con worked fabulously on each occasion I have stayed at this hotel in different rooms each time. Staff friendly and helpful. Definitely recommend you give it a try. Keep up the good work Holiday Inn. 22 July 2013
Rated 4.0 out of 5.0 by Excellent value for money A very comfortable room which was one of the better more up to date HI Ex we have stayed in. The staff went out of their way to be helpful, nothing was too much trouble. We will definitely stay here again. 20 July 2013
Rated 4.0 out of 5.0 by nice hotel, good location We spent 3 nights at the Holliday Inn. It was quiet, we got the requested room to the back (the road is not so busy there). Nice staff. During our stay one of the elevators was out of Service, so we walked the three levels to our room and got some exercise (the other Elevator was always quite busy). That could have been better. The hotel is really close to Old Street Underground Station. Everything was clean. 17 July 2013
Rated 4.0 out of 5.0 by Great Location and Value The hotel room was spacious and clean. A really nice bathroom for a 'budget' hotel. Great aircon...this was one of the hotest weekends in London so far this year. Very close to tube so great access to the rest of London..only 2 tube stops from euston. Only negative was the breakfast - really busy and hectic, which meant waiting for cups etc one morning. otherwise great. 15 July 2013
Rated 4.0 out of 5.0 by Great start to our London experience We had a great start to our holiday in London, with our young kids. This hotel gave us the comfort and reassurance that we needed after a long train ride; to kick start great week. The room was comfortable and the staff very informative, about getting about London. 13 July 2013
Rated 4.0 out of 5.0 by Convenient Very clean room, except for tobacco smell (I am a non smoker). Comfortable bed. No noise problem. The air conditioning did not work, and it was very hot in the room. The weather is not usually hot in London but this time it was. The hotel was very convenient for our purposes. Ugly bar area, Good, rapid service at reception desk. Expensive. 13 July 2013
Rated 5.0 out of 5.0 by Bed best in Britain Reception staff absolutely lovely & welcoming, room superb, the shower was so clean it didn't look as if it had been used,credit to your housekeepers !!! Bed was to die for me & my sister. We had been on a massive trek & feet just about we're worn out.....but the bed called us & we fell asleep almost instantly. Lovely one night stay thank you x 06 July 2013
Rated 5.0 out of 5.0 by Good night's sleep and great service The room/bathroom was compact, but the beds were very comfortable (including the sofa bad, which was a pleasant surprise) and everything we needed was there. The staff were excellent and the breakfast was simple, but tasty. You could hear the noise from outside nightlife from the room, but it wasn't too disturbing. 28 June 2013
Rated 2.0 out of 5.0 by Lovely staff but extremely warm rooms with no opening windows I had an unscheduled stop in London and booked this hotel at the last moment and it was not cheap. The staff were very helpful but the room was very hot and there were no opening windows. This must be a known problem because there was a fan plugged in and running when we got into the room. This meant we had very little sleep. We had to leave at 6.30am unfortunately breakfast is not provided this early. I would not stay here again 15 June 2013
Rated 5.0 out of 5.0 by Perfect for Moorfields Eye Hospital! Very comfortable room which was exceptionally clean. Very helpful and friendly staff. Good brreakfast. Only five minutes walk from Moorfields Eye Hospital. Will be staying again. Thank you. 10 June 2013
Rated 4.0 out of 5.0 by Well run very busy hotel I had read bad reviews on this hotel, so I was dubious about staying here, but due to the nature of the trip I had to use this location instead of Earls Court which I would have preferred. I was amazed at how busy this hotel was at breakfast time, but the staff made sure tables were cleared and kept bringing out more food. Bearing in mind that HI Express has a very standard breakfast I used HI Express in the US last year and the standards of breakfast were very very poor. It was a much smaller location where they could not provide the full menu some days and breakfast equipment was out of service. That is why I am so impressed with the Old St location. 03 June 2013
Rated 5.0 out of 5.0 by very clean and great location This hotel is conveniently located in the center of London. The room we got was very clean and modern, and the double bed was really comfortable. Children beds average. Breakfast was ok, nothing fancy but something of everything. Overall positive, we would definitely come back. 02 June 2013
Rated 4.0 out of 5.0 by Comfortable bed and great service. I really enjoied my stay and I hope to come back again. 30 May 2013
Rated 1.0 out of 5.0 by Frustrating experience After a very long day, I arrived late (11:15pm), was happy with the room on first impressions - got ready for bed, made a cuppa etc. Settled down to drink cuppa only to become very aware of the noise from outside the hotel. On investigation the window "that is locked and cannot be opened" was indeed open but in the locked position so I was unable to shut it. Picked up phone to call reception to discover phone also out of action. Not one to wander around the hotel in my pj;s I did manage to get through via my mobile. To be fair a member of staff did respond quite rapidly. That is where it all went wrong.... after accusing me of forcing the window open, mutterings were made about trying to find a key.... over 20 minutes later, a return was made without the key and a feeble attempt to make some other key work. V tired and getting increasingly cross the suggestion was made that I out a towel around the window in an attempt to block the noise. I am the first to admit that in London I am to expect some background noise but please - a towel is not going to perform the same job as double glazing... At this point I demanded that either the window be shut or that I was found another room. Should it really be up to me to request this. Customer service seriously lacking at this hotel. By 1am (yes it all took that long..) I was in another room, extremely tired and annoyed. Problems are fine as long as they are resolved in an efficient and effective manner. Poor effort. I have recommended that my company do not book here again. 28 May 2013
Rated 5.0 out of 5.0 by Great breakfast & convenient location Room was comfortable & quiet - a lounge chair would have been a plus. Service was friendly and breakfast was great. Very convenient to Old St. tube station. Free Wifi would be a major plus! 22 May 2013
Rated 4.0 out of 5.0 by Great location Great location in Shoreditch, service very good, lots of friendly staff. Lots of tourists so not easy to relax when there at work. To charge £10 per day for really poor wifi was a disappointment. Even the staff agreed. 15 May 2013
Rated 5.0 out of 5.0 by Flexible Booking Hi, I had to change my booking several times due to my meeting being changed several times. Central booking made the first change without a problem, but when I needed to change again I spoke directly with the hotel. I imagined it would be a world of pain as I had secured the room originally at an advance rate and now the booking was short notice. I spoke to the manager and, to my amazement, calmly arranged for my room to be changed. I had to pay a small fee for the difference in rates, but as I was thinking I would have to start again, this was no big deal. When I arrived they mentioned it and the staff were simply very good. I will certainly stay here again when in the area. 29 April 2013
Rated 5.0 out of 5.0 by Surprisingly Modern Walking through the reception, felt like i had just stepped into a catalogue - modern, clean and very comfortable. Excellent bar meals, great choice for breakfast, though no porridge and a modern power shower in a squeaky clean bedroom. Highly recommend for a stay in London 28 April 2013
Rated 4.0 out of 5.0 by Very good Good value for a hotel in an excellent location (right in the middle of Shoreditch). Comfortable bed with great bathroom facilities. Fresh towels available daily if wanted. Lots of variety for breakfast also. 21 April 2013
Rated 4.0 out of 5.0 by Same as ever... I've stayed at this hotel many times over the last 5 or so years. One reason is retention of smoking rooms, I have to admit. However, there are others, including that the staff are very good. Only gripe on this occasion was room was rather cold no matter what I did with the heating control. My fault for not being bothered to do anything about it at the time, like I say staff are very good, so I am pretty sure they would have come up with a solution. Reason for mark on breakfast choices is I'm not that bothered about it myself, but breakfast is included in the price and changed from continental a while back, if memory serves. Under these circumstances, if I was bothered I would want a wider choice of items (e.g. bacon as well as sausages) and more appetising looking sausages and eggs! 17 April 2013
Rated 4.0 out of 5.0 by Clean and friendly Desk staff helpful with all requests. Room (twin) was smart and clean; serviced each day we were there. Breakfast had enough options for a few days stay. Not cheapest option, even with two-month advanced booking. Overall a pleasant base from which to visit to central london. 15 April 2013
Rated 4.0 out of 5.0 by Nice hotel, good service Good location just 2 stops on nothern line tube from kings cross to old street tube station, which takes less than 5 mins, then 2 mins walk to hotel. Arrived before lunch time but our room was ready. Room was nice & clean but the sofa bed my 2 kids used was a little uncomfy. Free breakfast ok, bacon would have been nice but plenty of sausages and scrabbled egg, good choice of cereal plus toast, jams, croissants, fresh juices, tea and coffee, fruit and yoghurts. Stayed 2 nights to see the sights and this hotel was reasonably priced for the 4 of us and conveniently placed, particularly if travelling by tube. Also there is a room to leave your luggage once you have checked out at no extra cost. Would happily stay here again. 15 April 2013
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