Rated 4.4 out of 5 by 299
Rated 4.0 out of 5.0 by mk25900 Excellent Service!
They really wanted to please us during our stay. Just about everyone on the staff was smiling and cheerful every day with the exception of one woman. They were more than willing to do whatever they could to ensure we had a pleasant stay.
I had made a mistake in my reservation and they corrected my mistake even though it was my fault. And they did it cheerfully and made certain I did not feel bad about the error being mine.
I would defnitely stay here again based on their attentiveness.
The bar area was very comfortable and we watched Wimbledon and World Cup with other guests nearly every night. We were able to bring our own food and drink into this area which was very cost effective! (There were some convenience stores just across the street where we could buy drinks and snacks.)
I was recognized as a Platinum member upon check-in and provided all the perks (free internet, free drink, late check-out).
The best part was that we had a large shower stall -- no tub to crawl over and potentially hurt yourself (have done that before!) Hence, my husband did not get the full UK bathing experience that I have struggled with on previous visits to London (ha! ha!)
I do wish that the rooms had some drawers where I could keep my personal items, like underwear, socks, night gown. The bed was small, but I will chalk that up to UK standards being below that of other countries in North America, South America, and Asia.
However, all in all, it was a very pleasant stay.
22 July 2014
Rated 3.0 out of 5.0 by Jimmathy1991 Fair price and good service
Spent two nights in a good sized room with adequate lighting. The air conditioning was weak though and the room quite warm. The wifi password provided did not work and the signal from the room was poor.
16 July 2014
Rated 5.0 out of 5.0 by tom0505 Worked Out Well for Wimbledon
Request a room in the annex which is a newer section of the hotel. We were very pleased with the accommodations and staff. Breakfast though not much variety was adequate. We used this hotel for its reasonable access to Wimbledon without having to pay a fortune. The West Brompton Station and District Line is a 5-minute walk. Make sure you eat at Porcini's Pizzeria nearby the hotel.
15 July 2014