Rated 4.5 out of 5 by 432
Rated 4.0 out of 5.0 by MarkSch Our stay at Holiday Inn Swiss Cottage
We arrived at the hotel on monday 26th of march at around 10 PM. So I handed over the confirmation number, but it seemed that our booking was 'lost' (system failure). Problem was that the hotel was fully booked. The last available room was just given away to someone who phoned. Also, an other nearby IHG hotel was fully booked. After a very long discussion between some staff members, we finally got a room. The receptionist wasn't very keen on giving us the room that should've been for the person that called. All in all it took about an hour to check in. That's a very big setback.
The room was good, but the noise from the street was still very loud (we stayed in a room on the frontside). Also the beds had quite a large gap between them (mind the gap?).
I would say our overall stay was pretty good, but there's room for some improvement. But I really disliked the fact our booking was lost and it took forever to check in.
28 March 2015
Rated 5.0 out of 5.0 by mastedan Personale eccellente
Ho scelto questo hotel dopo aver letto numerose recensioni che sono risultate assolutamente corrette. Personale molto gentile e disponibile: in particolare siamo stati assistiti per ogni cosa, anche la più banale, da due ragazze italiane che ci hanno evitato i problemi con la lingua. I locali sono puliti e confortevoli. Al quinto piano non si sente nessun rumore. Abbiamo scelto di soggiornare in 4 in una camera: effettivamente siamo stati un po' stretti ed il letto aggiunto era poco comodo, ma non è stata una sorpresa perché lo avevamo già capito dalle opinioni di altri ospiti. La colazione, compresa nel prezzo, era buona, abbondante ed è stato possibile farla in una fascia oraria molto ampia. I mezzi pubblici sono a poca distanza dall'hotel.
25 March 2015
Rated 5.0 out of 5.0 by i colv made to feel special when booking in
excellent as always the staff go that little bit further to makke you feel important and appreciated. Comfortable room and clean no noise in the Hotel even though there were some Walsall football supporters there for Wembley visit. Breakfast choice good and food as always hot. We had early access to room after phone call from reservations manager the day before arrival and late check out arranged at the desk for free and liked the new addition of complimentary bottles of water, whenever we are in London we would not stay anywhere else.
25 March 2015