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Rated 4.0 out of 5 by 110 reviewers.
Rated 2.0 out of 5.0 by Functional This hotel was functional with a very sterile reception staff who were not really informed to manage my questions and queries on arrival. The room smelt of smoke despite being a non smoking room. 16 July 2014
Rated 5.0 out of 5.0 by Another great stay !! Holiday Inn Express Newbury Park always presents the adequate level of service you expect from an Express. Simple but effecient and warm welcome every time. Thank you 11 July 2014
Rated 2.0 out of 5.0 by good stay until missing item cant not be found.... Overal this hotel isnt bad. A fair selection of breakfast and ok staff. There is some noise from main road and mid morning deliveries to petrol garage next door which woke me. But still an ok stay. My error but I left behind a sentimental item which i take on my travels..it has no worth or value to anyone and it was a case of my partner and i thought the other one had picked it up off the bed and packed it. When we rang the hotel later that day house keeping had gone and someone was to return my call. Once calling again i was told house keeping found no item. Well that is impossible unless it grew legs and walked out? I said i would offer a reward amd pay costs to send it back but was informed they would contact me if they found it. Womt be seeing that again I :( 10 July 2014
Rated 4.0 out of 5.0 by Comfortable hotel with great access to tube Clean comfortable hotel with nice food and easy parking.Great access to tube so ideal place for a base if working in the city or like me,using it as a base for excel exhibition.Check in a bit confusing as they had got room bookings mixed up with a colleague and it took a while to sort out...however we got there in the end......just wish they had more coffee and tea provided in the rooms rather than the obligatory two sachets!!.... Rooms clean and comfortable and great views of the panorama from the lobbies on exiting the lifts on the higher floors....special mention for Mohammed on reception desk...he is fantastic and as polite and professional a gent you could wish to meet....had some billing errors and they were sorted in a friendly and efficient manner...totally 100% dedicated professional guy who is a total credit to the holiday inn business...he should be recognised as such...well done Mo...you are a legend!..... 29 June 2014
Rated 4.0 out of 5.0 by Great oasis for rest in hectic London Arrived a day early, but staff eventually found me a room in the hotel that supposedly was booked solid. Reality was that I found the room at Hotels.com and showed the front staff that I had just booked the room with them. Their reaction was "Oh, we must have had a cancellation, yes, here it is." Beyond that, this hotel is a great place to stay at a very reasonable cost when you consider that London is among the most expensive places in the world and I was there at the busiest time of year. Their breakfast selection is excellent, not the usual fare that seems to be surfacing at most Holiday Inn Expresses in the states. The rooms are small but very comfortable as are the beds. The hotel is only a short 5 minutes from the Newbury Park tube station with a nice walk past a very pretty park that is kept immaculate. Definitely WILL stay at this hotel again! 15 June 2014
Rated 2.0 out of 5.0 by Comfort of room - excellent There was a wedding on and it made the whole experience very unpleasant. Not enough staff, too noisy. breakfast was a nightmare. 11 June 2014
Rated 5.0 out of 5.0 by Clean and comfortable room and great customer service I am a Fellow Member of Institute of Hospitality (U.K.) and would certainly like to mention about prompt response 03 June 2014
Rated 4.0 out of 5.0 by Good Hotel Very helpful and polite staff. Comfortable rooms. Try and ask for a room at the back of the hotel as road at the front is very busy even throughout the night. We were on 4th floor on the side and the room was very nice and fairly quiet. Would recommend the hotel and would stay again. 28 May 2014
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