Rated 4.4 out of 5 by 273
Rated 4.0 out of 5.0 by Bodd Hotel poor but staff good
The staff were friendly , hotel good location and near to tube and the main good point is the on site under cover safe parking. Hotel is basic with the rooms sparse. No wardrobe, no draws with a very uncomfortable bed. The breakfast give a miss as poor. Go up the road to the cafe.
22 October 2014
Rated 1.0 out of 5.0 by Frimleyman Real Shame
Great staff, and nice if soulless bar area. Rooms desperately need decorating, carpet stained and old. and sound proofing was a joke, both external and internal
21 October 2014
Rated 5.0 out of 5.0 by RuthieMc Staff really looked after us
We arrived at the hotel after a 5 hour drive to find that our travel agent had cancelled our booking without telling us. The managers at the hotel contacted the booking company to ask why the booking had been cancelled (the company had gone into liquidation), they then did everything they could to make sure that our weekend was disrupted as little as possible. They re-booked our room, honouring the original price, (this really did help us out because otherwise we wouldn't have been able to afford to stay and would have had to go home) they gave us free car parking as we had been inconvenienced (which they didn't have to do, the problem wasn't their fault) and they were very friendly about it too. The free wi-fi allowed us to contact our original booking agent to make an immediate complaint.
Reception staff were always on hand to give information about the hotel and the local area and were always smiling and the breakfast staff are very cheerful too, especially for that time in the morning!
All in all, the staff at the holiday inn made sure that what could have potentially been a disastrous weekend for us, wasn't
20 October 2014