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Rated 4.3 out of 5 by 260 reviewers.
Rated 5.0 out of 5.0 great location not much choice available at breakfast and same choices every day 29 August 2014
Rated 5.0 out of 5.0 by Lovely room and enjoyable stay Pleasant welcome from friendly staff. Fresh and beautiful room. Very comfortable bed. Enjoyed breakfast. Good location. Smart en-suite wetroom. Would definitely stay here again. Thank you. 28 August 2014
Rated 5.0 out of 5.0 by Helpfulness of Desk Clerk When we arrived we were greeted by Charles at the reception desk. Charles was very helpful throughout our 4 day stay. We used public transportation for the entire stay and Charles and the rest of the staff helped us understand how to use the system. Just as we were leaving to go to the airport, Charles came after us (out on the sidewalk) and advised us that we could NOT get to the airport via the same trains that we had used coming in because one of the stations was closed. Charles advised us of the proper trains to take. We were running late and got to the airport with only a few minutes to spare. Thanks to Charles' quick thinking and extra effort to come after us we did make the flight back to Toronto, Canada. If he had not helped us we would have certainly missed our flight! Thank you Charles for "going the extra mile". That is great customer service! 28 August 2014
Rated 5.0 out of 5.0 by good position, clean and comfortable room this seems like a very efficiently run hotel. the rooms are modern, clean and comfortable. There is some building work going on in the adjoining building but this was not too obtrusive. The breakfast was fine and the staff were courteous and helpful 27 August 2014
Rated 4.0 out of 5.0 by Surprised how quiet my room was I stayed at the Holiday Inn Express on the August Bank Holiday Saturday, just for one night, on my own. I thought the hotel might be noisy as I'd passed a club on the way there but I didn't hear a thing even the hotel was really busy. The room was comfortable and clean. I did change my pillow in the night - the firm one was a little too firm for me but it was good to have a choice. The hanging and shelf space was in a rather dark corner of the room. There was only one tea bag - I know I could have got more but it's better when there is plenty already. I did find it expensive but as it was the bank holiday I was lucky to find a room at fairly short notice. Staff were friendly and breakfast fine, though there were no croissants when I went for one. 27 August 2014
Rated 4.0 out of 5.0 by Like home in london Very clean hotel. Nice bathroom with Black tiles, Chroms and Glass. But nö cupboard!? Doublebedroom too smalltalk for three beds. 27 August 2014
Rated 2.0 out of 5.0 by Bad Experience Booked two rooms on Friday 22nd August 14. Rooms small but adequate, breakfast was a disaster tables full of dirty breakfast pots my family and I had to clear and clean a table before sitting down, unacceptable for a guest at your hotel. On selecting breakfast we found no cups,glasses,knives or spoons no clean cereal bowls, the whole area looked unkept . We left the hotel without breakfast and ate elsewhere. I believe Holiday Inn Express is aimed at the cheap and cheerful market. Our experience was cheap and nasty. 27 August 2014
Rated 4.0 out of 5.0 by Very pleasant Visited here on a recent theatre trip, the hotel is well located only a short taxi drive from all the major theatres but is significantly less expensive than most. The nearest tube is a 5 minute walk away but if there is more than one of you a taxi is cheaper. Our room was spacious and clean, the pull out bed was comfortable and the bathroom spacious with an excellent shower. The only down side was that there is no power point next to the mirror so if you want to use your own hair dryer, straighteners etc this isnot possible. Staff were welcoming and friendly, the bar is well stocked and the breakfast plentiful. Overall very nice. 27 August 2014
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