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Rated 4.3 out of 5 by 593 reviewers.
Rated 4.0 out of 5.0 by Breakfast Needs Improvement We had 5 breakfasts at the hotel, and every morning we were served exactly the same food. It would have been great if the menu had differed over the days. October 6, 2015
Rated 4.0 out of 5.0 by Southwark stay A comfortable nights stay in a convenient southbank area October 6, 2015
Rated 1.0 out of 5.0 by Good location for business, terrible service Had many issues during my stay, none of which the staff seemed to care about. Had no hot water for 24 hour period. Only positive thing to say about this place is the breakfast was great. October 5, 2015
Rated 5.0 out of 5.0 by Excellent Stay for a Couple We spent three nights in the HI Express near Southwark and had a great time. The front desk staff was helpful, the room cleanup lady fantastic and the breakfast staff efficient and quite friendly. Hotel location is two blocks south of the Thames River walk that goes runs to the London Bridge & across to the London Tower. We walked most everywhere we went from the hotel, the London Eye, Buckingham Palace, etc. There are two small grocery stores within five minutes walk for wine, snacks and assorted goods. The hotel is not in a busy nightclub scene so it is quiet and we always got a good night sleep. The room was comfortable and large compared to the B&B's we had stayed in throughout England, Wales and Scotland. The bath facilities were very modern, the shower easily big enough for two people. One of the front desk staff said we were in one of the newer rooms (#218) so not sure about any others. We thoroughly enjoyed our first time to London staying in this hotel. October 4, 2015
Rated 4.0 out of 5.0 by Calm and relaxing stay Nice and easy, calm and relaxing stay. Just what was needed. October 2, 2015
Rated 4.0 out of 5.0 by Great location, value for money. Perfect location for family trip to visit key London attractions, definitely value for money. Breakfast was fab! . Family room small, but fit for purpose (although pull down bed was uncomfortable) Main double bed was also a tab uncomfortable - overall experience was great, a few minor tweaks to service, otherwise my family and I had a great stay and are considering a booking in the month of December October 1, 2015
Rated 2.0 out of 5.0 by Incompetent staff No assistance was provided when we encountered a serious problem in the bathroom, no maintenance nor another room. I booked and paid for a room fitted for purpose. Unacceptable service for such a known hotel brand September 30, 2015
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