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Rated 4.3 out of 5 by 626 reviewers.
Rated 5.0 out of 5.0 by Great, convenient hotel. Excellent value for money in great location. The room was smart and clean. The bed was really comfortable. Staff were friendly and helpful. The location is great - a short walk to the London Eye and the river. Southwark tube station is only a few minutes away. Breakfast was include in the price and there was lots to choose from. November 27, 2015
Rated 4.0 out of 5.0 by Good value in the City Room price excellent for a hotel so close to Southbank highlights. First room we were given resembled a cupboard (truly terrible) however I asked for another and we were given an 'accessible' room which was spacious and comfortable. Quiet, good night's sleep and reasonable breakfast (although not such a good selection as HIE Stratford!) November 25, 2015
Rated 4.0 out of 5.0 by Great hotel in fabulous location This hotel is conveniently situated right in the heart of Southwark, very close to Southbank, 5 mins from Blackfriars Bridge and all modes of transport. The staff are helpful, professional and smart. It's clean and practical and a very peaceful place to stay. I found it a little expensive this year and wondered if they increased their prices to coincide with the jazz festival, as prices now have dropped. I've been before and hope to visit again next year. There were one or two small issues about my room, but overall, I can recommend this efficient hotel. November 22, 2015
Rated 2.0 out of 5.0 by Poor mattress and unhappy reception staff. The bed mattress was terrible, and we had 2 terrible nights sleep. When we checked in was told, oh your room has been changed, but this one is much better. For check out I tried to extend by just 30 minutes, but was told by a very miserable receptionist, no this is not possible because other people are checking out late. Additionally, on the second day the breakfast area was extremely busy, so much that we had to wait 10 minutes for a table. The staff in the kitchen and dining facilities were really rushed off their feet and were doing everything to help all, so I applaud their efforts. I have stayed in many HIE hotels previously and enjoyed my stay, but the poor bed and unhappy staff on reception has changed my mind. November 19, 2015
Rated 5.0 out of 5.0 by 友好的なスタッフ 部屋での問題があった時のスタッフの対応が素晴らしかったです。友好的なスタッフで滞在も快適でした。 朝食も充実していますし問題ないです。駅にも徒歩圏ないですし食べるところも近くにあります。 ホテルがあるところは静かですし良い環境です。 November 19, 2015
Rated 4.0 out of 5.0 by great nights sleep Rooms were very clean and soundproofed. Unfortunately our stay was let down by the poor breakfast. Food ran out and it took a long time for the staff to replenish it. Not a great choice either. November 18, 2015
Rated 5.0 out of 5.0 by thaks! At the reception a guy from the Dominican Republic gave a warm welcome being that I do not speak English. The Spanish and also speaks English. The room quite comfortable and warm Good breakfast November 17, 2015
Rated 5.0 out of 5.0 by 2 nights in London Booked this hotel as I am a member of the IHG club so got a good deal per night on the rooms and new breakfast was included. Wasn't disappointed with the hotel - booked 2 rooms and both were lovely, clean with great bathrooms - power shower great! We had both rooms facing the road on the 1st floor, the windows didn't open but we managed the heat with the aircon - even in November the rooms were warm. Didn't hear any noise from outside or the road on any of the nights. A few good places to eat within walking distance, we ate at an Italian place first night, food was great and very reasonable. 2nd night was at Nando's, again great food and very cheap bill for 5 people - Very close to Southwark Tube station and a decent pub nearby for a quick drink. only a 10 min walk to the river at Blackfriers bridge so close to southbank, globe theatre etc. There is also a Co-op, M&S, Sainsbury Local & Tesco express only a 5 min walk to stock up on water etc. Breakfast at the hotel was busy each morning - we were down around 9ish...but the hot food offered ( Beans, sausage & scrambled egg) was lovely along with the usual toast, cereals etc. Just enough to keep you going till lunchtime. Tables were cleard quickly though. There is a small bar to have a few drinks at night - costs on a par with anywhere else. Cannot fault checkin or the hotel reception staff, all were very polite and chatty and happy to help. Checking In was very easy and we were in our room in 5 minutes. Didn't have our room made up on the Saturday but that was our choice as we were in the room giving the legs/feet a rest when the maid knocked on the door so we said not to bother...All in All we enjoyed a great 2 nights at this hotel and will look forward to returning next year. Have kept our Oyster Cards for a return visit. Thank you for a very enjoyable stay and warm welcome. November 16, 2015
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