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Rated 4.3 out of 5 by 589 reviewers.
Rated 5.0 out of 5.0 Excellent Stay for a Couple We spent three nights in the HI Express near Southwark and had a great time. The front desk staff was helpful, the room cleanup lady fantastic and the breakfast staff efficient and quite friendly. Hotel location is two blocks south of the Thames River walk that goes runs to the London Bridge & across to the London Tower. We walked most everywhere we went from the hotel, the London Eye, Buckingham Palace, etc. There are two small grocery stores within five minutes walk for wine, snacks and assorted goods. The hotel is not in a busy nightclub scene so it is quiet and we always got a good night sleep. The room was comfortable and large compared to the B&B's we had stayed in throughout England, Wales and Scotland. The bath facilities were very modern, the shower easily big enough for two people. One of the front desk staff said we were in one of the newer rooms (#218) so not sure about any others. We thoroughly enjoyed our first time to London staying in this hotel. October 4, 2015
Rated 4.0 out of 5.0 by Calm and relaxing stay Nice and easy, calm and relaxing stay. Just what was needed. October 2, 2015
Rated 4.0 out of 5.0 by Great location, value for money. Perfect location for family trip to visit key London attractions, definitely value for money. Breakfast was fab! . Family room small, but fit for purpose (although pull down bed was uncomfortable) Main double bed was also a tab uncomfortable - overall experience was great, a few minor tweaks to service, otherwise my family and I had a great stay and are considering a booking in the month of December October 1, 2015
Rated 2.0 out of 5.0 by Incompetent staff No assistance was provided when we encountered a serious problem in the bathroom, no maintenance nor another room. I booked and paid for a room fitted for purpose. Unacceptable service for such a known hotel brand September 30, 2015
Rated 4.0 out of 5.0 by Letto comodo e colazione buona e varia Il letto ed i cuscini sono tali da permettere un riposo tranquillo. La colazione free è certamente di buona qualità September 29, 2015
Rated 5.0 out of 5.0 by A Little Gem Had a lovely stay here. The hotel is in a good location a few minutes from the tube but also from the Thames - lovely for a walk along the river. All staff were very friendly and helpful, which always makes a stay somewhere better. The room was clean and fresh and of a good size. Breakfast was more than adequate with a choice of cereals, hot food, toast etc. I had requested soya milk for my breakfast and this was quickly provided for me when I asked (you would be surprised how many large "chain" hotels find this an impossible request!) Excellent value for money and certainly my first choice for my next trip to London. My only niggle is that you need to sort out the tiles on the front step. September 29, 2015
Rated 4.0 out of 5.0 by not bad hotel in centrum Good location in centrum 5 min from tube,clean hotel September 29, 2015
Rated 4.0 out of 5.0 by Comfortable stay and easy access to City of London This is a well presented, comfortable hotel within easy walking distance of the City of London. The room was well laid out, comfortable and clean. The reception staff were pleasant and helpful. I will definitely come back. Really no complaints. An iron/touser press in the room would have been helpful. More choice of food at breakfast would have been good. September 28, 2015
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