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Rated 4.0 out of 5 by 221 reviewers.
Rated 4.0 out of 5.0 by Great location Hotel has a great location close to Buckingham palace and the metro's. Food service and friendliness of the staff was great. Wished the rooms had AC 21 July 2014
Rated 4.0 out of 5.0 Modern comfortable room The hotel was good in all respects except the price 21 July 2014
Rated 4.0 out of 5.0 by Beautiful ok'd building in a great location I recently stayed at this hotel for one night whilst in London on business. The hotel is located on a beautiful old street in Pimlico, which us ideal for Central London. Pimlico tube us just around the corner and the 24 bus stops on Belgrave Aroad, where the hotel is located.. Overall, I was very impressed and I look forward to returning with my family in October. The pros: All the staff that I met were extremely helpful. The room was spotlessly clean. The breakfast was very good. The location is fantastic The hotel us quite small which helps retain a sense of personal service A couple of areas for improvement: This hotel has a number of smoking rooms. I was originally allocated a smoking room, although the staff were very helpful when I asked to change. The rooms don't have air conditioning. During the current heat-wave, it was extremely hot in the room The room rates are relatively expensive considering Holiday Inn Express is a value brand 20 July 2014
Rated 4.0 out of 5.0 by Great location in a quiet part of town that close to tube stations This street is full of small hotels, both chain and independent. It is an easy walk with luggage from the Pimlico tube station (5 minutes)...slightly longer from Victoria (15 mins), It is quiet at night with a smattering of small pubs for dinner just off the street 16 July 2014
Rated 4.0 out of 5.0 by Good value for a London Hotel Overall its a great hotel for one or two nights. The location is brilliant, just around the corner from the Tube Station. The staff were all excellent, friendly and seemed interested in the customers. The night Manager was a little grumpy at 3 am when returning but who wouldn't be? I would recommend this hotel but if you are staying in the City a bit longer, then a hotel with a bigger room might be best - especially if two people are staying. 16 July 2014
Rated 5.0 out of 5.0 by Great location The hotel was located in a quite neighborhood 10 minute walk from victoria station & 15 minutes from the palace. We only had one night before catching a flight out of gatwick the next morning. The hotel staff was very helpful, we had to leave before breakfast and they offered to prepare a plate of pastries & fruit we could eat+bring with us when we checked out. The room was extremely comfortable for our family of 4...strongly recommend staying a this hotel again. 15 July 2014
Rated 4.0 out of 5.0 by Great service and comfortable bed Easy efficient check in by friendly staff, clean comfortable room and en-suite, except for the excessive heat. The fan supplied did its best but although the bed was comfortable I couldn't sleep until 0100hrs. Nice choice for breakfast,(soya milk was a bonus) would have appreciated tomato or mushroom as extra choice. 09 July 2014
Rated 3.0 out of 5.0 by Great Location - shame about the aircon VERY hot in the room - supplied fan helped but did not solve the issue - therfore window open all night with resultant traffic noise. Breakfast leaves a lot to be desired - very limited choice - not the best breakfast in London 09 July 2014
Rated 4.0 out of 5.0 by Great location I used up my IHG reward points I accumulated at my old job where I traveled 100% of the time. I decided on the Holiday Inn Express London Victoria due to the cost (points) as well as location and ease of access to public transportation. The hotel is located just around the block from the Pimlico underground station and a few steps away from the #24 bus route. The hotel itself is in an old building. The hotel is cramped, and the room is fairly small, but just remember you are in Europe and space is at a premium in London. The week my wife and I were there, the weather was pretty warm. It got up to about 80 degrees F later in the week. The rooms are not air conditioned. I had trouble sleeping with the high temps in the room, but my wife did not. Fans and cold bottled water are available if you need it. The rooms are clean though and the staff was excellent. The area feels safe and we did not experience any issues during our stay. The breakfast is adequate with several options available and does help out saving money on breakfast everyday. I would stay here again and would recommend this hotel to other people. I was satisfied using up my hard earned points on this property. 08 July 2014
Rated 4.0 out of 5.0 by Friendly and Excellent Customer Service, but no A/C and noisy This hotel is very close to some attractions and very convenient to get to any public transportations. The manager and staff are very friendly and helpful. Can't find any hotel with these type of customer oriented manager and staffs. However, I was very surprised that for the price that I paid for this class of hotel. There is no A/C in all the hotel rooms. It only have a fan. It is so hot and the beds are not that comfortable. Due to no A/C, we have to keep the only window open which made the room very noisy due to the noise of vehicles passing by. The 2 nights stay in this hotel are suffering since the room are hot and humid plus the noise. We won't be able to sleep for both nights. It is fortunate that we only stay for 2 nights. Otherwise, we have to look for another hotel that have A/C to get a better night of sleep. The hotel management should consider installing A/C in all the room. This will make the hotel more comfortable. UK is not a 3rd world country. The hotel is not a lousy hotel. It should provide A/C in each room. 08 July 2014
Rated 5.0 out of 5.0 by Nice staff Great staff always tryingt to help. Room was very clean and orginized.Elevator was always free.Breakfast was good and there was WI-FI connection which was good.. 04 July 2014
Rated 3.0 out of 5.0 by Great service - poor breakfast - very small. Hotel breakfast area is very small and breakfast choice is limited. There was a loud noise from room above, it seemed to happen when the water was running. This gave us an interrupted sleep. The staff were very friendly and the hotel is clean. The bar area is very small and we were disappointed that the hotel did not do food. 04 July 2014
Rated 5.0 out of 5.0 by Lovely hotel, comfortable bed and great service Had a great experience with Holiday Inn Victoria - staff were very pleasant and helpful, especially Elena. We arrived very early Saturday morning and Elena ensured our room was ready for us to check in. Good choice for breakfast. Great location and a short walk to the Underground. Would definitely stay in this hotel again. 03 July 2014
Rated 5.0 out of 5.0 by latimer great staff, great location, comfortable, clean hotel, delicious breakfast, would recommend 02 July 2014
Rated 4.0 out of 5.0 by Business Stay Friendly Staff, recognised as a Platinum Member, but given a pretty low grade room. Huge windows over a balcony that let in a huge amount of outside noise and no way of cutting this down. I had to sleep with the windows shut on what was a really hot night. I should have asked to change room, but thought I was going to spend so little time in it and was so tired that I would be out like a light, so the noise from outside was not a factor in effecting my sleep. If I had been a light sleeper that evening (which I usually am) it would have been a real problem for me. I would advise guests to complain and avoid these balcony rooms with huge windows, unless you can sleep on a rope! Having collected my breakfast together and brought it to my table I realised I had forgotten something and returned to the breakfast counter, when I returned to my table I found the whole thing cleared by a member of staff (over efficient member of staff). They immediately started to remedy this, but it did add a delay to the start of my day. 02 July 2014
Rated 5.0 out of 5.0 by Enjoyable stay The staff was amazingly friendly and helpful. The hotel is conveniently located in central London with a very short walk to bus and tube stations. The room was comfortable. 30 June 2014
Rated 5.0 out of 5.0 by Another Pleasant Stay This is place is almost like my second home and so glad that I found the hotel. Thank you every one for looking after me. 30 June 2014
Rated 5.0 out of 5.0 by NUESTRA ESTANCIA EN LONDRES LLEGAMOS MUY CANSADOS AL HOTEL DESPUÉS DE 3 HORAS DE MÁS EN EL AVIÓN POR CULPA DE LA HUELGA DE CONTROLADORES AÉREOS DE FRANCIA. NOS RECIBIÓ " ELENA", UNA CHICA ESPAÑOLA DE CANARIAS. EXCELENTE PERSONA, AMABLE, SIEMPRE DISPUESTA A AYUDAR MÁS ALLÁ DE LO QUE ERAN SUS OBLIGACIONES.FUE UNA SUERTE PARA NOSOSTROS. EL HOTEL CORRECTO, EL SERVICIO EN GENERAL BUENO (ELENA EXCELENTE) HOTEL MUY BIEN COMUNICADO. LIMPIO. ZONA TRANQUILA.PUDIMOS TENER HABITACIÓN PARA CUATRO PERSONAS.(COSA QUE ES BASTANTE DIFÍCIL DE ENCONTRAR) SÓLAMENTE EL DESAYUNO, PODRÍA SER UN POCO MÁS AMPLIO Y VARIADO. 29 June 2014
Rated 4.0 out of 5.0 by Hotel met my needs quite well This hotel met my needs for reasonably-priced accommodation in London. It's located in Pimlico, rather than Victoria, but just a 15 minute walk from Victoria Station. It is in a Georgian town house. The premises are clean and well-maintained, thought inevitably in this part of London, the rooms are very small and the prices high. I had a quiet room on the back, and it was ingeniously designed to make the most of the space, but still rather a juggling act to work on my computer in the room, as I was on business. My only complaints were that the bedroom was very stuffy and the towels were a bit thin. On the other hand, the staff were welcoming and helpful. I would stay there again, should I need to be in this part of London overnight. 25 June 2014
Rated 4.0 out of 5.0 by Good Location The Hotel is located in Pimlico just south of Victoria. Good Tube access to city etc. Hotel and Area reasonably quiet in evening so able to relax. 25 June 2014
Rated 5.0 out of 5.0 by Good welcome, comfortable clean room,v good service The Manager and his staff extremely helpful to us older ladies in London for three personal important events. We particularly appreciated the Manager going out into the road to secure us a taxi on several occasions. 24 June 2014
Rated 5.0 out of 5.0 by Great location Hotel was centrally located to all major attractions. Clean and comfortable. 23 June 2014
Rated 3.0 out of 5.0 by Pros V Cons PROs The staff are all very friendly, welcoming and helpful and make time to engage in conversation. Excellent. The hotel is very clean, both rooms and public areas. It has a nice modern feel. It is ideally located less than five minute walk from Pimlico tube station. Breakfast is plentiful and free. CONs The hotel really needs air conditioning in the rooms. We were unable to sleep, even with two fans on full, due to the room being so hot. We stayed for three nights and by the third we were dreading going to bed. It made busy days hard work due to tiredness. Although breakfast was adequate, the hot elements (egg, sausages and beans) never varied and were never more than just warm. Bacon definitely needed. OVERALL A nice friendly hotel, with excellent staff. Would stay there again but NOT during the summer months. We stayed once before in October and the room temperature was much more comfortable. 23 June 2014
Rated 3.0 out of 5.0 by Adequate Room Hotel was chosen more for location and access to transportation and attractions. Room was much smaller than expected, there was no air conditioning and the outside noise as well as noise within made it difficult to get a good sleep. 22 June 2014
Rated 5.0 out of 5.0 by Try this place out All you really need is here, our family had an over all pleasant stay, would go back! 17 June 2014
Rated 3.0 out of 5.0 by Simple, effective hotel in picturesque part of London Located in stylish Pimlico, this hotel is great for short breaks and business. Tate Britain, on the banks of the Thames, is just a 10 minute walk away, with some stunning works by British artists throughout history. Houses of Parliament and Buckingham Palace are further on (could be walked but bus or taxi would be better). Nearest tube station in Pimlico, just 5 minutes walk away. 10 June 2014
Rated 5.0 out of 5.0 by Comfortable and convenient I always stay in one of the small hotels in Pimlico on my short visits to London. I was previously unaware of this one, but it has all the convenience of the other ones in the area - i.e. convenient location for transport and relatively quiet area - and the added advantage of being part of a large chain (standardisation of service, loyalty points scheme, etc.). The availability of a cooked breakfast option is also a point in its favour, as this seems to have disappeared from most other hotels. 09 June 2014
Rated 5.0 out of 5.0 by Front Desk was great Had a great experience with this desk staff finding us a room at 10:00 am after an early flight arrival. They bent over backwards to expedite a room that was to be cleaned. The room was typical London small, but more than enough space to sleep our family (2 kids on the couch and one in a baby cot). Breakfast was what I would expect from a Holiday inn express. It's not a full breakfast but very comparable to what they serve as choices in the US at HIE. Basic but again met our families needs. Room is basic but again we were there to see the sights. We had a room on the back, in between floors (116) and had absolutely no road noise, and had the windows opened up due to the warm London evening while there. We would return. Front desk and what appeared to be the housekeeping manager were great and all staff seemed to be performing at top levels. Thanks for the great stay! 06 June 2014
Rated 1.0 out of 5.0 by Poor due to environment and lack of care Departed after first night of planned stay, Our day ruined by lack of sleep, due to domestic activities at 06:00. Check in System failure No offer to help with bags Management response and full refund good 06 June 2014
Rated 4.0 out of 5.0 by Good Stay This hotel - unlike the vast majority of the HIE brand - is set in a characterful (Georgian?) terrace building so has an older and smaller feel for both the rooms and public areas (and including the very slow lift!) - but clean and comfortable. Breakfast was fine and served in a small-ish basement room that guess could get very busy at times. Service overall was friendly and efficient. The location is also good, on a quiet elegant street in the upmarket Victoria/Pimlico area, just south west of the heart of central London. It's a 5 minutes walk to Pimlico tube station (with its small group of grocery food shops, Indian restaurant etc), and one bus route (24) passes the hotel that goes directly to Trafalgar Square. The Tate Britain Gallery is about 10 minutes walk away and from there an easy walk along the river bank to Westminster area (Parliament, London Eye etc). 05 June 2014
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