Rated 3.9 out of 5 by 116
Rated 4.0 out of 5.0 by GilliF Great short stay
Staff were helpful and knowledgeable. They went the extra mile, eg ordering a taxi for us, and advising us about the hotel car park. An enjoyable stay with good facilities.
30 November 2013
Rated 4.0 out of 5.0 by Helen27267 Excellent Service
This is at least the 6th time we have stayed at Colliers Wood. Only disappointment this time was our room was next to the lift and was very noisy during the 2 night stay.
28 November 2013
Rated 2.0 out of 5.0 by LisaS123 Rather disappointing
We stayed for one night at the Holiday INN Express and the experience started well with friendly reception staff and the room provided was very spacious and clean. However on our return to the room we discovered there was no heating and it was absolutely freezing! We tried to adjust the thermostate but it could not be altered. I contacted reception and they said that they would see what they could do but it was complicated. I explained that it was -1 outside so could not understand why having heating was complicated. The problem was not resolved and I had to sleep in a jumper as it was so cold.
The following morning we went down to breakfast and rather wished that we had not bothered. There were about 20 people waiting in line to get hot food from one tiny hot plate area I have never seen anything like it in a hotel and will not be repeating the experience.
21 November 2013
Rated 5.0 out of 5.0 by tenaj Very Clean and welcoming
We are in our 60's and found this hotel to be excellent. From first glance at the foyer/reception area, through to the breakfast area, corridors, bedroom/bathroom, we found everywhere to be very clean and welcoming. Staff were pleasant and helpful (although one member of staff unfortunately did not comply with our request for a different pillow - no great problem). Breakfast was more than adequate and staff were attentive, refilling and clearing away when necessary. I requested a room at the rear of the hotel having read reviews where someone said the front can be a little noisy. We were given an exceptionally quiet room at the back of the building - just what we asked for, We stayed here as it is near where our daughter lives, and we wouldn't hesitate to stay here again. Quite good value for money.
14 November 2013
Rated 4.0 out of 5.0 by SF77 Friendly, helpful staff and clean room.
Good value for money, with good variety of breakfast choices, but less food choices on Saturday and Sunday. The wireless internet did not work in our room.
13 November 2013
Rated 3.0 out of 5.0 by Mark378 Fair to average stay
On the plus side: Good access to Colliers Wood tube (not South Wimbledon). Friendly, helpful and polite staff. Clean bedroom. Overall good value for money.
On the minus side: Very poor shower that had no power. Noisy cleaners/guests early in the morning. Bathroom floor needed a better clean.
At least with Holiday Inn you know what you are getting - a decent room, which is usually clean, and breakfast included. Overall a happy customer.
12 November 2013
Rated 3.0 out of 5.0 by Shenaldo Not bad at all...
Stayed at this hotel for 3 nights, and sacrificed a top floor refurbished room facing the busy main road outside, for a "tired" but quieter room on the first floor.
Overall not a bad experience at all. Room was adequate (albeit a couple of bulbs out), front reception staff very good, bar area very pleasant, and hotel access into London very straight forward being 50 yards from a Northern line station.
Only real gripe was that the room cleaners did not seem to know how to smooth out the bed sheets! Top blanket was straightened fine, but the bed sheet was not... really not great getting into crumpled sheets after a long day...
But apart from that - all ok.
10 November 2013
Rated 4.0 out of 5.0 by Craig28 Not bad for a budget hotel - cheap way to stay in London
We only spent one night. Not a bad hotel. Typical HI Express; free WiFi and breakfast included.
Rooms at the front of the hotel will be noisy due to the proximity of the road - if you are a light sleeper, try to get a room towards the back.
Room was fine - a good size for a UK hotel really, North American guests likely to be disappointed!
Bed wasn't great; mattress too thin and way too soft. Perhaps needs replacing?
I don't like the lack of bathroom toiletries; not a big fan of the on wall dispensers. Others in this price bracket have branded toiletries so why can't HI Express??
We liked the location; tube station just opposite with it only being 20-30 minutes to Leicester Square.
Parking at £10 per night isn't too bad too.
We used IHG points for the stay but this one is often sub £100 per night which is good value overall.
All staff were very friendly.
Would consider again.
08 November 2013