Rated 4.1 out of 5 by 428
Rated 1.0 out of 5.0 by DisgustedInLA Front desk staff poor
Worst IHG property ever stayed at. Breakfast room cannot keep up. No yogurt the entire week. Can't someone run out and buy yogurt at Ralph's 2 blocks away in like 15 minutes? Front desk staff runs away when faced with a problem, the Korean girl. Manager will probably respond he's looking into when in fact you'll never hear from him again. Don't stay here!
19 October 2014
Rated 2.0 out of 5.0 by Tomhenry holiday Inn express at LAX
The hotel itself is OK. The problem was with the front desk staff. During my visit, the room key card machine at the front desk did not always work. Some guest keys did work, and some did not. My room key never worked despite repeated attempts by the desk staff. the maintenance man had to let me in my room several times. They stated the manager needed to come and reset the machine. When i asked when he would be there to do that, they said the next morning. If no ones cards had worked, they would have called him right away to come and fix it. But since only a few key cards were not working, they would not call the manager. In other words, i was not important enough of a guest for the manager to come in and fix the key card machine. It seems to me that EVERY guest should be important enough for the manager to make a special trip in to fix a problem. Especially so i could have a working room key. I was not impressed by staffs attitude, and doubt i will stay there again.
17 October 2014
Rated 4.0 out of 5.0 by jamfam Met Our Needs!
Nice hotel. Great staff. Close to rental car return, walked to eat. Lots of breakfast options. Kids liked the basic pool.
17 October 2014