Rated 4.2 out of 5 by 130
Rated 5.0 out of 5.0 by MrTed Always Pleased
I have stayed at this Holiday Inn Express location since it opened a few years ago. Overall, I've probably spent 75 nights at this location.
I am always pleased with the staff and the conditions of the rooms. I was pleased to see some general maintenance and upgrades occurring during my last stay. Shows that they're continuing to make the facility a nice place.
Furthermore, I will likely always stay here when I am in Los Angeles.
22 April 2013
Rated 5.0 out of 5.0 by LordSebastian1969 More than just a Great Location but a Home away from Home
I love this Holiday Inn Express and let me tell you as an Australian, Australians would love it too. It has a great feel, and Hospitality is key, its a home away from home and I would rate it to be amongst the very best I have ever been too. The front office manager has been an absolute star, with brilliant communications all our requests were meet by him and a fantastic, friendly and well working team, who all work with great smiles and a real passion, you can feel they love and are proud of their Hotel. Our check-in was early and done beautifully and we were offered a small package of water and some other items as a welcome which was a nice touch.
This Hotel is so very well located, its within two minute’s walk to the hustle and bustle of Hollywood Boulevard, and many of the great sites and highlights of Hollywood are at your door step. Within minutes your on the walk of Fame, Grauman's Chinese Theatre, madame Tausades, and plenty of restaurants within the Dolby theatre complexe, like the Hard Rock Cafe Hollywood. All the tours leave from this area so this hotel saves you money as its all right there, and only one stop by metro to Universal Studios, Ideal!
The rooms are fabulous, large and roomy with everything you could need, keep in mind it’s not a 5 star Hotel, but they behave as if it were, my point I suppose is that it’s all well above expectations. Its all marvellous the staff are some of the most friendly you can find and I enjoy coming in after a hard day out eating, drinking and being a tourist, to their friendly warm welcome, especially if ( name removed as recognition of personal high achievement not permitted under the guidelines of IHG ) is on, he has a great smile and personality and gives you a great sense of being home. Our room was spacious and you'll nap and sleep in some of the nicest beds youll find with the famous Holiday Inn pillow menu you will find your favourite pillow type, call housekeeping and its done. Theres a 32 inch flat screen TV and bar fridge with plenty of room for your own items, I mention this as I sometimes don’t even have room for my Insulin without bumping over bottles, but that’s not a problem here. The Housekeeping is excellent and unlike some Hotels very much not in your face or way, it all seems to just happen effectively and efficiently without interruption, which is the sign of good housekeeping.
I should mention there is a very nice swimming pool, gymnasium and a business centre to print off some of those tickets and things. My day starts with an amazing breakfast, the selection is great, there is mostly everything to suit most tastes, and I'm having the pancakes with bacon. They have yogurts and different eggs, and a good variety of other delights, ( name removed as recognition of an individuals excellent work breaches the guidelines of IHG ) has it all well under control and she is so sweet, and if something runs out just ask nicely and she is more than happy to get it. It is refreshing to have such nice and pleasant people when you are on a relaxing holiday.
Thank you ( name removed ) the front office manager and to all the front office staff, the wonderful ladies in the breakfast room, and the great housekeeping. I love this Hotel and its your passion that makes it so wonderful. I should mention that this is my third stay in 14 months.
This year in June 2013 the Priority Rewards club gets a revamp, a new name and new benefits, with some better reward opportunities and will be called the IHG Rewards Club. So look out for those exciting changes. As an IHG Platinum Ambassador, I can recommend this Hotel Highly and the rewards program.
19 April 2013
Rated 5.0 out of 5.0 by Lazvegaz A+++
Excellent experience. Perfect location. Staff was very helpful.
06 April 2013
Rated 2.0 out of 5.0 Carpets were wet and breakfast was unhealthy
All of the breakfast choices were either low quality or super unhealthy. Would it kill you to have egg whites and lean meats? Maybe a vegetable or piece of fruit?
Beyond that, the carpets in my room were super wet. I think it was because they recently shampooed the carpets, but it made the whole room musty.
The staff was great, but for a room in Hollywood, I would have expected MUCH more.
04 April 2013
Rated 1.0 out of 5.0 by nick207 Don't stay here
I was shocked when they emailed me a chance to review. Don't stay here, there are better places nearby that are cheaper and charge less of a parking fee. I should have researched better but trusted the Holiday Inn name. This hotel does not live up to it, this place is a dump. If you do choose this place - don't say you weren't warned.
04 April 2013
Rated 5.0 out of 5.0 by Anna33 Great hotel near Hollywood attractions.
This was our first trip to Hollywood so we wanted a hotel within walking distance of Hollywood Blvd. This hotel turned out to be our best choice . The rooms were spacious, clean and comfortable with four adults sharing the room. The breakfast was great...serving hot and cold choices. The staff were the best.....a special thank you to Bailey and Maria.....who were always available to help us with our many questions and were always pleasant and courteous . We would definitely stay there again.
24 March 2013
Rated 3.0 out of 5.0 by Judge1 Great front desk service, clean room but unable to relax
This is my second stay at this location. Both times the room was on the 3rd floor and clean, the front desk staff was very nice but the parking attendants were iffy. There was a nice variety at breakfast but the sausage patties were undercooked 2 days in a row. I made the mistake of eating them the first day and was sick for 2 days afterwards. My only other complaint was the wifi. Both times there was no wifi available in the room which meant every time I wanted to use my iPad (often) it meant going up to the fourth floor in the general area for an internet connection, very inconvenient.
17 March 2013
Rated 2.0 out of 5.0 by rbgirl Book with Caution
Cramped hotel in congested Hollywood Blvd. Snobby valet parking agent, front desk staff too big to be bothered. For very high rate of their rooms, I expected a nicer room. It was really "just a room" nothing extraordinary for fee paid.
14 March 2013
Rated 5.0 out of 5.0 by Wiserlemming Fantastic visit!
This was our second night at this property. We stayed a night, then went to Solvang for a night, and then returned to this property. This night we were given a room on one of the first five floors, and we had absolutely no problems whatsoever. The only glitch at all was that we didn't realize we had forgotten to get a claim tag for our vehicle when we arrived. We were able to quickly take care of that, and the rest of our stay was fantastic.
I look forward to returning to this hotel in the very near future!
08 February 2013
Rated 5.0 out of 5.0 by Wiserlemming I like the first five floors better than the upper floors.....
I love this property. It's the only place I'll stay when I'm in LA. However, this time we were put in a room on the sixth floor, which involved taking two separate elevators. This wouldn't have been an issue, except that we were tired from the long drive and not expecting to have to take such a long trek to get to our room (to be honest, I wasn't even aware that there were upper floors in a separate building).
In the middle of the night, our toilet became clogged, and was basically unusable. We reported the problem to the front desk as soon as we realized it, and we were brought a plunger, as there was no one available to fix the problem. We were told that maintenance would be around in the morning to take care of the problem, but no one ever showed up.
At check out, we again reported the problem, and were told that our parking fee would be taken off our bill. I was pleased with that outcome.
Having said all that, I still recommend this hotel to anyone and everyone. It's immaculate, safe, and convenient to the attractions of Hollywood and the surrounding areas. The staff is friendly and helpful, and the breakfast is amazing!
08 February 2013
Rated 1.0 out of 5.0 by Gypsy19Jan2013 Not up to par
Stay away, this hotel is aweful, dirty, pushy staff, and not in the slightest a value for the amount you pay.
By far, this property was the worst and most expensive stay I have ever paid. I have spent less per evening at 5 star resorts - and this place is a dump, and 4 times overpriced than what it should be.
05 February 2013
Rated 3.0 out of 5.0 by Amarcelli Excellent location
I stayed at this hotel for 9 nights with my family. We were five in total. The location is excellent, close to the subway and walking distance to many Hollywood attractions. The breakfast is a good start for the day. Although the beds are really comfortable, the sofa bed is not. The mattress of the sofa bed was very thin and very hard to sleep on it. I reported the issue on the reception desk and an additional mattress was prompty provided to be placed on top of the existing one. However, we ended up putting both on the floor, since it was much more comfortable than on the sofa bed. Of course that we did not expect to have our family sleeping on the floor in a hotel, but it was the best we could get. Other than that, the hotel is good, but do not rely in the sofa bed for a good night sleep. Not sure if I would stay in this hotel again.
21 January 2013
Rated 4.0 out of 5.0 by Aussies4 Welcoming family accomodation in great location
My husband and I and 2 older teens stayed twice at this Holiday Inn on our way into and out of the U.S. via LA. The staff were welcoming and helpful and we were greeted with a gift pack of bottled water and snacks as Priority Club members which was a nice touch. The location is excellent for tourists being an easy and safe walk down hill to the Hollywood Blvd attractions, the Red Line Metro station to Downtown and Universal City, and bus connections to West Hollywood and Beverley Hills areas.
It is well appointed and well priced accomodation. For a family of 4 sharing a room or 2 couples, we recommend that you ask for the rooms with the additional small sitting areas to allow some more space. The rooms are clean, modern and quiet with very comfortable and large beds. We weren't disturbed at all by the traffic noise down on North Highland.
An on-site coin laundrey, complimentary Wi-Fi and breakfasts are good money savers not offered in more upmarket accomodation. Breakfasts were good as long as you are satisfied with a continental breakfast or pancakes. The hot box food was not very appealing and the breakfast room was very busy if you are not in and out early.
We are very happy to recommend the Hollywood Holiday Inn to others.
18 January 2013
Rated 3.0 out of 5.0 by MiPinoy Hollywood hotel
Locatioin was great since within walking distance to Hollywood walk of fame (about 10 min walk). Staff was really helpful but room and breakfast choice were average for holiday inn.
We were on 7th floor which was under construction and also required 2 elevators. The elevators were not close so we had to walk to the other side of the hotel for the 2nd elevator. Very inconvenient.
Lack of areas to sit during breakfast so we had to bring the food to our room. Really inconvenient due to elevator and room distance. Also no coffee at lobby and only vallet parking with a $22 daily parking charge.
I usually connect my computer to the TV to view our photos and videos of the trip but unable to at this hotel. I have never had this problem at other holiday inn locations and at other hotels. Really inconvenient and no really good answer from management why this is the case. I know other hotels have turned off this feature to make guest purchase the movies. If this is the case, then I find this practice to be very sleazy. I hope I am wrong.
I recommended since I used points but I probably would not pay to stay at the hotel based on issues noted. I could find cheaper alternatives.
10 January 2013
Rated 1.0 out of 5.0 by Gogart Filthy, Damaged Rooms
1. Gash and crease in lamp shade - almost as if it had been folded in half.
2. Desk chair seat cushion slashed and "pleather" pulled back so foam cushion was showing through the entire top of the cushion. We had to place a bathtowel on the chair in order to sit down on a clean, smooth surface.
3. Most disturbing. The toilet seat was not centered over the toilet bowl - meaning - when you sat down, your legs were on the rim of the bowl, not the seat. Totally disgusting.
This room never should have been cleared for occupancy. These were 3 items that could not possibly have been "not seen" by cleaning staff.
Hotel is in a good location, close to all the sites on Hollywood and Highland, but the condition of the room did not warrant staying there for a second night. We left and went to another hotel.
I'm insulted that I used all my hotel points to stay here. Check your room before you unpack your suitcases if you book at this hotel.
17 December 2012
Rated 3.0 out of 5.0 by Lopinski Average Room for a high cost.
The staff is customer focused and friendly! Their standard rooms are overpriced and should be updated.
17 December 2012
Rated 2.0 out of 5.0 by Travelinman1959 Dirty, AC didn't work
They told me the were putting me in a "mini suite". It required taking two very dirty elevators to the 7th floor which was under construction. There was nothing about the room set it apart from any standard room.
The put comforters on the bed year around, which means you can't just take off a blanket if you are too warm. Then the air conditioner didn't work. Sweated all night even though it is December in LA.
14 December 2012
Rated 4.0 out of 5.0 by kokhuimin Good friendly staff
Good friendly staff. Good location. Rooms are clean and nice. Breakfast place is good but sometimes needs to wait a while for empty tables during breakfast hours. Good for families with young children as well.
10 December 2012
Rated 3.0 out of 5.0 by RickAZ Hollywood 1
Good Hotel but the facilities are old and the exercise room is dirty and some machines are broken.
08 December 2012
Rated 5.0 out of 5.0 by soozC Pleasant Experience
This is a nice choice of hotels close(2 blocks away) to Grauman's theatre and the Walk of fame. The staff was helpful, the breakfast hearty, and the queen-size beds were very comfy. Overall, had a pleasant experience staying here.
28 November 2012
Rated 5.0 out of 5.0 by Arkeoman Great location, comfortable suit and super staff
Everything was excellent, especially location, bed and staff.
25 November 2012
Rated 4.0 out of 5.0 by Starlet another great stay
i also love staying at holiday inn thiis one definatly has been the best. it is not too far from most everything you would want to see. the valet was so nice and very helpful.
18 November 2012
Rated 5.0 out of 5.0 by orchard84 Good Stay
Hi, I went to this Hotel for the Hollywood Bowl to see Barbra Streisand .It was in the perfect location 10 minute walk to the Bowl and 10 minute walk to the Dolby Center.the Hotel was very clean and had a safe, refrigerator and Breakfast what more can you ask for.It was a very good stay.The people their were very nice and helpful.
17 November 2012
Rated 4.0 out of 5.0 by Adrian66 Perfectly located for Universal Studios & Walk of Fame
Perfect base for a visit in the Universal Studios or a walk to the Walk of Fame. Spacious, comfortable rooms; everything you need for a short stay in Holliwood. Friendly staff at reception. Nice breakfast. Only negative comment: Unfortunately room was not made after first day and there was no staff on duty to fix it. Nevertheless, we would come again.
03 November 2012
Rated 5.0 out of 5.0 by Paleoe Great location with excellent staff
Stayed here twice in the last 2 weeks. Staff was exceptional, friendly, and helpful. Location was fantastic for access to the Hollywood area, especially for the Walk of Fame area, mall, eateries, Hollywood Bowl, etc. Couldn't have asked for anything better.
27 October 2012
Rated 2.0 out of 5.0 by sundance disatified guest
Your maintenance team was great. However your front desk staff would not let us use the lobby restroom. First we were told that they was not one which I know that they have one because on our last stay we were able to use it. The second time when I called them out on knowing that there was a restroom in the lobby they told me it was out of order.Obviously there where other things that I don't have time to go into. I work at Sundance resort in Utah. I know this industry well and know that this would not ever be ok at our resort. I was treated well on my last visit to your hotel and that is why I booked again. However I will never book here again because of the way we were treated by the front desk....
24 October 2012
Rated 4.0 out of 5.0 by cranbarb Great location!
This hotel is really well situated for walking to the key tourist sites in Hollywood. The rooms are comfortable. Parking on the property is a bit expensive, but our car was easily accessed. The only negative is trying to make a left turn out of the parking lot. That is impossible!
21 October 2012
Rated 5.0 out of 5.0 by DSincs Fanatstic bed, great location, good service.
The softest bed l've slept in for a long time.Great location, staff were really helpful and facilities generally were good. Would have liked more options for Breakfast.
21 October 2012
Rated 5.0 out of 5.0 by Dibs Fantastic hotel experience
What impresssed me most about the hotel was the staff!
Hands down, the most courteous group of people, I have ever met all in one place!
The room was very comfortable and clean.
The location was great and the parking was very convenient.
The only challenges we faced, were the wall unit air conditioning vs. central air and that VOD was not available.
Other than those two minor items, our stay was picture perfect!!!
19 October 2012
Rated 4.0 out of 5.0 by Radar71 Room noise
Due to the location of your hotel there was a lot of noise from the street which traveled into our room. this woke us a few times a night and made our stay difficult at times due to the lack of sleep.
14 October 2012