Rated 4.2 out of 5 by 281
Rated 4.0 out of 5.0 by Mudcake Fantastic location and brilliant customer service
Special mention goes to Omar. He made us feel very important and welcome even during a very busy time at the front desk. Omar also gave us great tips on locations that we wanted to visit.
Valet service was also fantastic. We didn't have to wait long to retrieve our car.
We stayed in the newly renovated king suite. The room didn't have a lot of natural light but it was very clean and spacious. Our bed was very comfortable but the sofa bed was quite saggy and squeaky
16 April 2015
Rated 5.0 out of 5.0 by lylehimself very pleasant experience
we had a very pleasant stay and were particularly impressed by Omar at the front desk, very positive can- do attitude. The breakfast was the best continental breakfast we have ever had in a hotel. Excellent selections and service by staff.
14 April 2015
Rated 5.0 out of 5.0 by NNNN1234 Great location..Great experience
Short walk to get to the walk of fame..Staff was very helpful and pleasant..Really enjoyed our stay
14 April 2015
Rated 4.0 out of 5.0 by dbryan9 Adequate and good location
If you want to be near the main strip in Hollywood, this place is a good option. I had a group discount which made the stay a good value.
14 April 2015
Rated 5.0 out of 5.0 by Rami M. A. Great employees
I spent there 1 night, it was great thanks to the kind staff there
12 April 2015
Rated 2.0 out of 5.0 by Thom27 very poor breakfast
To bad with such poor breakfast in horrible sorroundings - the hotel is well and centrally situated but really needs a make over...
11 April 2015
Rated 5.0 out of 5.0 by Jacqmb Great location and friendly staff
Loved this hotel! We are a family of 5 from Australia and had never been to LA before. Great location, rooms are very clean and staff are helpful and friendly. We especially loved the guy who drove us around in his big black SUV.
02 April 2015
Rated 3.0 out of 5.0 by Arkansawyer Bare Necessities
I admit, my definition of "roughing it" is a Holiday Inn with bland decor. This hotel meets expectations in that regard. The room was comfortable and had everything I needed. It even had a microwave, small refrigerator, and a small sink.
The room was stuffy when I arrived and despite the wonderful weather in LA it was hot. The a/c was noisy but eventually cooled the room to a comfortable temperature. I had to leave the unit running, though, or the stuffiness would return.
Don't expect much of a choice at the provided breakfast, and don't count on being able to find a table. The hot food is pre-packaged and apparently warmed in a microwave. I ate breakfast there three mornings (Tuesday, Wednesday and Thursday) in mid-March and on each of those days was required to share a table with strangers or stand up to eat. After my experience at 7:30 the first day, I decided to go to breakfast at 8:30 the following day, hoping to let the morning rush dissipate. No such luck. The third day I went at 7:00, hoping to get there before the press of the crowds. Apparently everyone else had the same notion. I would assume the breakfast room is even more crowded on the weekends and during a more intense tourist season. The last morning I was there (Friday) I did not eat breakfast, opting for Starbuck's at the airport.
I returned to my room about 2 p.m. one day and it had not yet been cleaned. It didn't get cleaned at all that day.
The staff at the front desk were very pleasant and professional. I thought it was odd that they did not provide a final bill when I left. I went to the front desk to check out, and was told that it was already taken care of. Since I was pressed for time to get to the airport, I did not insist on a printed bill at that time. It was emailed to me.
Although I will probably opt for a different hotel for my next visit to Los Angeles, this Holiday Inn Express fulfills the basic needs of a traveler who is satisfied with the barest of necessities and is not annoyed by minor inconveniences.
31 March 2015