Rated 4.1 out of 5 by 55
Rated 3.0 out of 5.0 by CJ1113 Great service and staff, outdated facilities and poor housekeeping
The check in staff were friendly and responsive. The room upgrade (as Platinum Ambassador) was processed automatically, and a request for early check-in (noon instead of 3PM) was also honored immediately. The free parking (considering the location) was also nice, and the parking garage is underground and isolated from the seemingly rough neighborhood.
The issues we faced were following: inadequately cleaned bathrooms - it appeared that one of the towels was left on a wet spot, drenching the towel. We did not have to request extra as there were sufficient other towels available. The toilet was also not properly cleaned. The temperature of the shower was difficult to control. The breakfast, while free, was low quality. If not for the excellent staff (minus housekeeping), the free and safe parking, and its proximity to both K-town and the heart of downtown LA, we would not have stayed here.
26 November 2013
Rated 1.0 out of 5.0 by gauravs Rude Staff and General Manager
Told us room would be ready in 30 mins, Had 2 rooms, none of which were ready. Changed story around a few times, first the system was down then they were waiting on Priority club rooms. Made up numerous excuses all while having us wait in the lobby for over 3 hours while telling us the rooms would be ready in 30 mins. Called the General Manager who told me I didnt know what I was talking about and basically called me a liar (i have been in the hotel industry for 15+ years). I am a priority club and this was the worst experience I have ever had at an IHG property.
14 November 2013
Rated 5.0 out of 5.0 by Penntastic A downtown surprise
The area in which this hotel is located is a dump. BUT! the surprise is that this hotel is tucked away on a side street and is a GEM! I've never looked for a hotel in the MacArthur park area before because it's a very seedy area, but due to my particulars on my recent trip I was forced to pick a hotel in this area and WAS SO SURPRISED!
The hotel looks brand new, it's super clean and modern. The staff was very friendly and accommodating. The room was spacious and clean and the bed was comfortable.
This hotel is worth the free breakfast alone. They say continental, but there were fresh cooked eggs and breakfast meats, pancakes and all the usual continental offerings. Again, a great surprise.
Free wifi, a decent amount of free onsite parking.
The hotel is literally 5 minutes from downtown. It took less than 10 min to get into the parking structure at the convention center or staples center. It's a little to far to walk, but they offer a free shuttle.
The price was moderate, but VERY FAIR compared to hotels in the area. It was within my budget for this trip.
I'll be in LA again in a few months and have already canceled my reservation at my other hotel so that I can stay here again.
09 November 2013
Rated 5.0 out of 5.0 by USCmomdad Friendly staff and convenience!
The staff were exceptional. Friendly and helpful! The shuttle was great, taking us anywhere in a 4 mile radius saved us a lot of hassle with driving and parking. Plus a great breakfast. You can't beat this value! Neighborhood was not too great, but felt completely safe in the hotel and with their parking.
31 October 2013
Rated 5.0 out of 5.0 by artank Best Holiday Inn I've Ever Stayed At
From the moment my group walked in to the moment we checked out, the Holiday Inn DT West was phenomenal. Cost, friendliness of staff, cleanliness, etc... Can't be beat. Let me list a few things that were particularly impressive:
1. Walter was amazing behind the front desk. His demeanor, helpfulness, and quick response to any concerns was superb.
2. A FREE shuttle that ran in the 5 mile radius. Incredibly valuable service that saved us a lot of time and money. The drivers were courteous, prompt, and a pleasure to ride with.
3. A continental breakfast with a large variety of coffees, teas, foods that was placed a large, well lit eating area with great furniture.
4. FREE business center with FREE printing. This cannot be overstated. We weren't charged for paper/ink, and the paper was replaced within the seconds when informed that we had run the printer out of paper!
5. FREE wi-fi all over the hotel.
I cannot recommend this hotel enough. Thank you for such a fantastic stay.
28 October 2013
Rated 4.0 out of 5.0 by Abmb LA West
The location was not in a good part of town. Parking was secure and free. The hotel interior was clean and comfortable. The exterior had rodent infestation and the fact was presented to the Front Counter staff. The value and staff were very good.
21 October 2013
Rated 4.0 out of 5.0 by Alessandro702 Very Convenient for Shrine Expo Hall
I stayed here Friday 10.11.2013 as I was going to a concert and was very pleased with the late check out time. I decided to stay here again this Saturday 10.19.2013 as I am going to be in the area overnight again. I even opted for a King Suite this time around. I hope my second stay is as nice as my first and am very much looking forward to another chance to sleep in.
16 October 2013
Rated 4.0 out of 5.0 by Ulxima01 Los Angeles Downtown
First of all kudos to the whole hotel staff.
Friendly, attentive, professional and ready to go that extra mile to make me feel comfortable.
Due to a very last second meeting cancellation I popped in at about 8-8:30 am. I knew chances to have the room ready were extremely poor. The staff welcomed me and invited to join the breakfast while they were going to prepare the room. Thank you Guys!
Location is ok, close to centre and reachable by frequently Metro buses (o/w fare $1.50, make sure to have exact money as there is not change available on board).
Breakfast choice is very good, like the one you may experience in Europe (HIE based in Hong Kong should learn something here).
Room was spacious and comfortable. Microwave oven and separate sink are provided. I did not use them but it is nice to have.
Bathroom amenities are ok.
The hotel run out of laundry bags but they accepted a shopper bags (ah, American Pragmatism, I love it!) and I got back the goods in the evening as usual.
There is a gym and a pool (that seems not accessible, but I did not bother to ask to be honest).
Cold and hot drinks (water, tea, coffee, juices) are available throughout the day in the breakfast area (obviously as long as there is a fair usage policy).
Overall one of the best HIE I have visited.
05 October 2013