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Rated 4.0 out of 5 by 99 reviewers.
Rated 2.0 out of 5.0 by Not a place I'd take my family. Traveling for business. Upon arriving at the hotel, was not greeted as a IHG Rewards member. Upon arriving to the room, temperature inside was extremely hot as the AC was not turned on prior to arrival. Room was OK but nothing special. Several of the TV channels (HBO included) did not work. Hotel itself is not in the nicest neighborhood. Condemned building next door. Will definitely stay somewhere else next time in the LA area. Would not feel safe bringing family here. 24 July 2014
Rated 3.0 out of 5.0 by Its a downtown hotel.... As far as I can tell its a downtown hotel thats 2-3 star. fairly stiff uncomfortable bed. Noisey bathroom fan that is constantly on when the light is on. Never stayed in the area. Nice/clean lobby/eating area. Looked upgraded in some areas and not others - room/lobby looked remodeled. Elevator, kinda scarey! I was only there for 8 hours so I can't say much beyond that. 24 July 2014
Rated 5.0 out of 5.0 by Excellent Staff serving breakfast The staff serving the breakfast were excellent. They were so helpful and the food was great. 23 July 2014
Rated 2.0 out of 5.0 by Great hotel a shame about the service I stay at a lot of HI around the world whether on holiday or with work. As usual the quality of the hotel was great. However, with the exception of 1 courtesy vehicle driver on the second day of our visit, the staff were unhelpful and rude. On the first evening of our stay we asked the driver to take us somewhere nearby. We were dressed in shorts/t-shirts and after a long drive wanted something quick and easy. We were dropped off at a very expensive and upmarket place. Not the sort of place you would go dressed as we were. Feeling like this was a misunderstanding we continued on with our evening. Roll on the second evening when, after we asked to go to a restuarant reasonably close we had driven past in the day, the driver tried to take us somewhere else and would only argue about where we went. I decided enough was enough and checked out the following morning. On checkout, the receptionist who checked us in on 1 card, decided they couldn't accept that same card for payment. A second card was used only to find out on return to the UK that she had billed both cards for both rooms. I would recommend ANY HI I have ever been to with this one exception. If I knew better I would swear that some of the staff were on the take. 18 July 2014
Rated 5.0 out of 5.0 by Good Option for Downtown LA If you are staying in downtown LA, this place is great because you can park for free, you have the ability to take the free shuttle within a 4-mile radius of the hotel, and there is a hot tub, although not a pool. The staff members are very friendly and attentive to your needs. An excellent choice if your pocketbook is the bottom line. 17 July 2014
Rated 5.0 out of 5.0 by Attention to detail I've attended conferences/expos in Los Angeles and stayed at other properties. I was thrilled to find not only the room price reasonable but more thrilled to discover there was a free shuttle to my event! Between that and the great breakfasts I am definitely going to book here in the future! 09 July 2014
Rated 4.0 out of 5.0 by Very nice staff. Comfortable stay. I was not sure what to expect upon arriving based on other reviews. But the ones I had read mentioning the neighborhood made sense once I got there. I felt safe walking around in the daytime, but would probably not have ventured out at night on foot. The shuttle service was excellent. Food options in the area were sparse. Langers Deli down the street was great, but expect to pay $17 for a sandwich. The staff were welcoming, warm, and courteous. This hotel is a great place to stay. It kind of seems out of place for the area. 07 July 2014
Rated 5.0 out of 5.0 by Excellent Staff and Comortable Place We are very happy with the front desk staff and all the other staff as well. They made our stay very comfortable and enjoyable. 06 July 2014
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