Rated 4.1 out of 5 by 71
Rated 5.0 out of 5.0 Great Customer Service
The night guy 'Arthur' was very helpful and kind. I arrived late after driving for some hours. There were 2 check-ins in line and I was the third. Arthur was quick, accurate and very pleasant. By the time he completed my check in, there was another gentleman in line behind me. From the time I checked-in, entered my room and went to bed was approximately 6-7 minutes... after a long day, that's a good thing!
20 July 2014
Rated 4.0 out of 5.0 by Mom and Teenager Great Srevice....Strange Location and buildings
My daughter and I stayed one night. The front staff is super friendly and helpful. The Hotel itself is different than others I have stayed in, it was a bit intimidating the way you enter through the garage. I never felt unsafe just not that inviting, Website doesn't show the actual entry. It wouldn't stop me from staying there again now that I know what to expect but it was a bit nerve racking pulling in and not seeing the usual lobby and open entry way. The room was clean and shower was nice. Breakfast was good as I don't do eggs but the cinnamon rolls were nice and hot. There was construction outside which made it a bit confusing but that will pass. It is a long 3-4 miles to the beach but really close to Beverly Hills... Overall it was a good night.
17 July 2014
Rated 4.0 out of 5.0 by Love LA Easy access hotel
The West LA Holiday Inn Express is the easiest to reach, either on surface streets, or via freeway. Sitting right at the junction of Santa Monica and the 405, it is surprisingly quiet, and very convenient for all west Los Angeles locations. No fuss, clean, functional.
16 July 2014
Rated 5.0 out of 5.0 by DonitaH comfortable bed
We enjoyed staying with Holiday Inn Express, would be nice to get more of a discount for being retired military as we do in TX. The buildings were very different but comfortable.
13 July 2014
Rated 2.0 out of 5.0 by GPred Loud and poor location
I usually stay at Holiday Inn Express for business. When I arrived I was very disappointed at the location and quality of the hotel. The staff was courteous and attentive, but the building and location was not what I usually expected from Holiday Inn. The room was very loud due to freeway
12 July 2014
Rated 4.0 out of 5.0 by Philip T Good experience
Based on other reviews, we requested a room away from the highway which proved to be correct. Hotel was nice. Breakfast was the highlight. Hot foods including omelets, pancakes, waffles, sausage, etc....including chobani yogurt. Paid $200 incld tax which seems like alot, but I guess it's relative to being in LA.
09 July 2014
Rated 4.0 out of 5.0 by Susan1963 great breakfast
Nice room. Great breakfast. Enjoyed cookies in the lobby every day
06 July 2014
Rated 5.0 out of 5.0 by Candy555 Friendly staff and great service
I love staying here. That's why I always come back. Friendly staff and great service. If I need anything they are there to assist. And this last vist (4 days) they came through when I needed something. And believe me I had to put them to the test. They were and are fantastic!!!
Holiday inn Express rate # 1 in my book!!!
02 July 2014