Rated 4.1 out of 5 by 109
Rated 5.0 out of 5.0 by teacher at conference I was very impressed with this hotel.
The amenities and service caught me by surprise. I was very happy with my stay here.
15 September 2014
Rated 4.0 out of 5.0 by gigi59 Comfortable bed and quiet surroundings
Enjoyed my stay. Clean, comfortable, and quiet surroundings. Breakfast was varied and quite good.
Overall nice value.
15 September 2014
Rated 1.0 out of 5.0 by dougnsherib Very disappointed
Having stayed at other HIE hotels, we were expecting better service, room quality and cleanliness. This one was disappointing. The rooms and common areas were "remodeled" to appear upscale, but were done in a shoddy manner. The room could have been cleaned quite a bit more, and the breakfast items were lacking in quality. Even the fixtures in the lobby bath were falling off, the door handle was as well. The staff which we encountered (one desk attendant) was apparently hiding in the back because he was never at the desk, nor did he provide a friendly welcome or recognize us as Rewards Members. We do not recommend this hotel. Spend your money elsewhere!
11 September 2014
Rated 5.0 out of 5.0 by otrbuff Hot house
This hotel is wonderful in every way we want a hotel to be with one glaring exception. Arriving on a 95-degree day I found the staff had obviously been instructed to turn the air conditioners in the rooms off. It took more than 3 hours for my room to cool down to the point it was comfortable. I haven't seen the figures of what this costs but it seems to me it must be enormous to allow rooms to heat up after a guest leaves and then have to cool down again when the next patron arrives. It says "we expected your visit but aren't all that happy to see you." There's only a handful of hotels in my traveling experience still doing it this way thank goodness. With this exception I'd rank this hotel very high on everything even though the breakfast area could use another half-dozen tables with chairs. It's a large space poorly used and I wonder what happens when a big crowd arrives.
09 September 2014
Rated 2.0 out of 5.0 by JoeTraveler3 Worse stay I have ever had
No hot water for shower, chair broke in business office and it's no big deal to staff as she said it happens all the time.
07 September 2014
Rated 1.0 out of 5.0 Terrible
Worst Holiday Inn I have stayed at in about 20 years...wet carpet throughtout facility...bad smell.
06 September 2014
Rated 5.0 out of 5.0 by Gbeb1964 Handicap room not friendly
The bathroom door opens the exact opposite of what it should. When coming out of the bathroom the door opens toward the room and comes to rest against the closet and you cannot get a wheelchair through. The scared wal vindicates we were not the first to experience this. Asked to speak to a manager, however, none was on duty. The desk clerk was kind enough to let us show her what was going on. She walked into the room and the first words uttered were " the bathroom door opens in the wrong direction. She did get the maintenance man to look at it. Up to you all if you want to fix this situation.
Handicap parking spaces, all both of them are not close to the front entrance but around the corner. 20 spaces right out front and not one of them for handicapped individuals.
Obviously whoever set this place up was not handicapped, well not physically.
04 September 2014
Rated 4.0 out of 5.0 by UMR94 Conveniant Location, Great Breakfast
This is a clean, comfortable hotel, conveniently located while visiting the Macon area. The staff were polite and efficient making for a speedy check in/out and as always with Holiday Inn Express, the breakfast was excellent, especially the sausage gravy, which I love over my biscuits and eggs! For dinner, an excellent Chinese Buffet restaurant is right down the street.
04 September 2014