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Rated 4.7 out of 5 by 148 reviewers.
Rated 5.0 out of 5.0 by Very Satisfied The Hotel was very clean and well organized. Staff was friendly and helpful and we were very pleased with our stay. There is even a nice restaurant/pub across the parking lot from the hotel. 03 October 2013
Rated 5.0 out of 5.0 by Great service Friendly staff, nice/clean rooms. Overall nice hotel. 29 September 2013
Rated 5.0 out of 5.0 by Nice and quiet with a great pool and spa My brother wound up taking some time to relax in the spa and said it was very high quality. The rooms were clean and quiet and a great place to hang your hat for a night or two. I would recommend this location to anyone staying for a night or a week. You will not be disappointed. Finally, the staff was super friendly and offered to take care of any questions we had. 26 September 2013
Rated 4.0 out of 5.0 by Comfortable Bed & good service We had an enjoyable stay at your Holiday Inn in Malone. We had booked a golf package as first time visitors to Malone and totally enjoyed the great service at your hotel and at the Malone Golf course. It is our intention to return next year. 09 September 2013
Rated 5.0 out of 5.0 by Wonderful Stay I had a wonderful stay at your clean pleasant property. I would recommend it highly when you visit northern New York! 05 September 2013
Rated 5.0 out of 5.0 by Queen suite served our needs We booked a queen suite for two nights before our son's wedding and it met our needs for extra space, as well as a place for family to gather with a tiny kitchenette included. Very clean and comfortable, The breakfast is one of the best of many we have had. 03 September 2013
Rated 5.0 out of 5.0 by Great staff - helpful, friendly, lots of smiles!!! Beds were comfortable, room clean and staff was excellent. Lady that sets up breakfast was knowledgeable and very helpful. Every staff member encountered was friendly and helpful. 02 September 2013
Rated 5.0 out of 5.0 by CLEAN, SPACIOUS AND COMFORTABLE Recently had a nice one night stay here with husband and college daughter. Very pleased with cleanliness and comfort of room size and queen beds. Quiet location set back from rte. 11 with pretty view of miles of open fields. Pool and jacuzzi a nice bonus to occupy our evening - also clean and quiet. Hot and cold breakfast adequate and convenient. We would definitely stay here again. 29 August 2013
Rated 5.0 out of 5.0 by On our way to college even though this was a little further than we wanted. This will be our hotel of choice when we visit our daughter. It was very clean, cost effective, relaxing and friendly. 28 August 2013
Rated 5.0 out of 5.0 by Great Place Hotel was clean and staff very friendly. Beds were comfortable. Thank you! See you next time around! 26 August 2013
Rated 5.0 out of 5.0 by very accomodating staff This is an excellent place to stay. The manager and the staff will go out of their way to service and make sure you have a comfortable stay. The hotel is spotless and the manager very hands-on making sure that everything is going well for his guests. Highly recommend this hotel. 26 August 2013
Rated 5.0 out of 5.0 by Greatness abounds here with service, amenities, breakfast and comfort! I made a reservation but they only had a king bed for my friend and I when we needed at least two beds. We arrived to find that we were bumped up because of my request for a two bed room if one became available. The bump to an executive suite was not only welcome but given at the same price as the originally reserved room. The pool and spa were great and clean; the room was perfect, and the hotel was very quiet, especially considering the place was at capacity when we arrived. There was a golf tournament that weekend, yet the place was quiet and clean, from the lobby to the pool area to the hallways and rooms. Our requests were met cheerfully and promptly by the desk person, Christine. The breakfast was not only fresh, but plentiful and delicious. It may be just that the food was made by someone else, but it tasted really well! The breakfast area was clean, the food was replaced quickly, the variety was amazing, and the setting was perfect. Sitting in front of the large windows, looking at the fireplace, nice companionship from other guests, it was all perfect! The cost of the room was not unreasonable, especially as the timing of our trip was during tourist season! The staff was so respectful and friendly it was like being home! 16 August 2013
Rated 5.0 out of 5.0 by Wonderful and relaxing! We enjoyed our stay and LOVED the awesome view from the breakfast area! Well kept hotel, clean, polite staff, comfortable beds! 07 August 2013
Rated 5.0 out of 5.0 by Perfect choice I stayed with my two sons, 13 and 17 and we loved our stay. The pool and hot tub were very clean, the fitness center was great and the hot continental breakfast was perfect. We looked out of our room to a huge corn field, it was so pretty. We're from Vermont so we know beauty...we had just never stayed at a hotel that didn;t look out at other buildings. It was the quietiest night I've spent in a hotel in years! Great staff! 07 August 2013
Rated 4.0 out of 5.0 no problemo 2 night stay - friendly staff , no surprises , decent breakfast deal , sports bar ( Mo's ) adjacent to hotel was very good and handy . 02 August 2013
Rated 5.0 out of 5.0 by Excellent place to stay This is an excellent place. The lady that was taking care of the breakfast Saturday and Sunday was very pleasant. The room was clean would stay again. Better place then the one in Rutland ,vt. 28 July 2013
Rated 5.0 out of 5.0 by The starf and manager are exceptional If you stay at this hotel the staff and the manager will do everything they can to make the experience pleasant and that you leave refreshed and happy. You do not have to worry about changing dates as they understand it is a far journey and days off shift. They truly care about customer satisfaction and do all they can to make it an enjoyable experience. Try them you will return!! 28 July 2013
Rated 5.0 out of 5.0 by Great Place to Stay Property better than I had expected for this area of the state. Best of all other Holiday Inn Expresses that I have stayed. 27 July 2013
Rated 5.0 out of 5.0 by Very Clean and comfortable We stayed here in July we needed 4 rooms for the family. All the rooms were clean comfortable. The pool was wonderful as well as jacuzzi, the kids enjoyed so did the adults! We had forgotten a couple of items like toothpaste and conditioner and were given some from the wonderful front desk people. The girl that worked in breakfast area was very attentive and sociable. Would recommend this hotel to anyone 26 July 2013
Rated 4.0 out of 5.0 by Annual trip We are usually 4 couples that come down there every year. We enjoy the property and the rooms are very nice. A nice touch this year was that we had small bar fridges and micros in the rooms. We had suggested this last year and obviously they listened to us. The front desk staff are very friendly and helpful. My only suggestion would be to update the breakfast menu. Bacon would be nice and sometimes the bread is a bit stale. Other than that, it has everything you need. 03 July 2013
Rated 5.0 out of 5.0 by Great hotel This is the second time I have stayed at this property and I absolutely adore it. The breakfast is wonderful. The pool and hot tub are always so clean and kept up. The rooms are always very clean and very well kept up. The housekeeping staff is unbelievably friendly and the front desk staff is wonderful, always so friendly and willing to go above and beyond to please the guest. One clerk in particular that always stands out to me is Steff. She has such a great personality, very patient with the guest and always does what she can to make everyone happy and she always has a smile on her face! The warm welcoming smile means a lot! 27 June 2013
Rated 5.0 out of 5.0 by Clean hotel and nice hotel Have stayed here many times, in the spring and summer. Always, clean, nice breakfast. Staff friendly, pool and fitness center clean and new 21 June 2013
Rated 5.0 out of 5.0 by Great Front Desk Service From the moment I arrived the front desk clerk was excellent answering any questions I had with a smile and a thank you. Roon was very nice (soap a litlle on the small side) the beds were comfortable and the firmness of the pillows indicated on the pillowcase was a nice touch. The breakfast buffet was ok nice thje scrambled eggs appeared to be powedered eggs but overall nice choices. Would stay here again definitely. 06 June 2013
Rated 4.0 out of 5.0 by Not such a good start, but it improved When we arrived we were allocated a room and proceeded to enter, but someone else was already in the room when we opened the door. It was fixed immediately by the receptionist and we were upgraded. Somehow their systems didn't work as they should have. All other parts of the stay were very good. 02 June 2013
Rated 5.0 out of 5.0 by Very Comfortable and great location I would recommend this hotel to anyone. Very quiet and comfortable. 30 May 2013
Rated 5.0 out of 5.0 by Great trip Just wanted to say thank you to your staff. Great time at Malone. Friendly, efficient and helpful. And yes same goes for the golf course. 21 May 2013
Rated 5.0 out of 5.0 by Modern, clean - great service The facility was like new. I stayed in two different rooms and both were very clean. The people here were very friendly and helpful, and the breakfast was great. I even liked the soap. No complaints. I will stay here again when I'm in the area. 10 May 2013
Rated 4.0 out of 5.0 by Service great but bed could be better. Overall, the room was fine. But the bed was rather hard and the sheets were rough - not very high quality. The one thing that bothered me was the fact that you could not have the bathroom light on without a really loud fan blowing. On the pls side, great selection of TV channels. I loved that I got to watch the Yankees game -YES channel - and the John Stewart show and Colbert Report - Comedy Central. I never get that in hotels. They usually have a selection of channels, none of which I want to watch. 01 May 2013
Rated 5.0 out of 5.0 by great all around very clean, easy access to and from college, nice employees 29 April 2013
Rated 3.0 out of 5.0 by Uncomfortable bed The bed had a too firm mattress. Each bed should have a pillow top on the mattress to accomodate people who cannot sleep on such hard beds. I am concerned with a reservation that I made for May because of this issue. I was unable to sleep the entire nite on my last visit 4/13/13. The staff and place is lovely but if you cant sleep on a too firm mattress is makes it difficult to come back to and stay at the hotel. I mentioned to the staff the problem with the mattress and they tried with an extra blanket to soften the mattress- but it didn't work. I had a bad nite and would hope some compensation would be given for not taking into account different cusotmers needs and supplying only one type of mattress and no pillow top covers. 23 April 2013
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