Rated 4.7 out of 5 by 138
Rated 5.0 out of 5.0 by companion30 very accomodating staff
This is an excellent place to stay. The manager and the staff will go out of their way to service and make sure you have a comfortable stay. The hotel is spotless and the manager very hands-on making sure that everything is going well for his guests. Highly recommend this hotel.
26 August 2013
Rated 5.0 out of 5.0 by MommyWarbucks Greatness abounds here with service, amenities, breakfast and comfort!
I made a reservation but they only had a king bed for my friend and I when we needed at least two beds. We arrived to find that we were bumped up because of my request for a two bed room if one became available. The bump to an executive suite was not only welcome but given at the same price as the originally reserved room.
The pool and spa were great and clean; the room was perfect, and the hotel was very quiet, especially considering the place was at capacity when we arrived. There was a golf tournament that weekend, yet the place was quiet and clean, from the lobby to the pool area to the hallways and rooms. Our requests were met cheerfully and promptly by the desk person, Christine.
The breakfast was not only fresh, but plentiful and delicious. It may be just that the food was made by someone else, but it tasted really well! The breakfast area was clean, the food was replaced quickly, the variety was amazing, and the setting was perfect. Sitting in front of the large windows, looking at the fireplace, nice companionship from other guests, it was all perfect!
The cost of the room was not unreasonable, especially as the timing of our trip was during tourist season! The staff was so respectful and friendly it was like being home!
16 August 2013
Rated 5.0 out of 5.0 by LUV2Bead Wonderful and relaxing!
We enjoyed our stay and LOVED the awesome view from the breakfast area!
Well kept hotel, clean, polite staff, comfortable beds!
07 August 2013
Rated 5.0 out of 5.0 by JAVT Perfect choice
I stayed with my two sons, 13 and 17 and we loved our stay. The pool and hot tub were very clean, the fitness center was great and the hot continental breakfast was perfect.
We looked out of our room to a huge corn field, it was so pretty. We're from Vermont so we know beauty...we had just never stayed at a hotel that didn;t look out at other buildings. It was the quietiest night I've spent in a hotel in years! Great staff!
07 August 2013
Rated 4.0 out of 5.0 no problemo
2 night stay - friendly staff , no surprises , decent breakfast deal , sports bar ( Mo's ) adjacent to hotel was very good and handy .
02 August 2013
Rated 5.0 out of 5.0 by Polly24 Excellent place to stay
This is an excellent place. The lady that was taking care of the breakfast Saturday and Sunday was very pleasant. The room was clean would stay again. Better place then the one in Rutland ,vt.
28 July 2013
Rated 5.0 out of 5.0 by companion30 The starf and manager are exceptional
If you stay at this hotel the staff and the manager will do everything they can to make the experience pleasant and that you leave refreshed and happy.
You do not have to worry about changing dates as they understand it is a far journey and days off shift.
They truly care about customer satisfaction and do all they can to make it an enjoyable experience.
Try them you will return!!
28 July 2013
Rated 5.0 out of 5.0 by ManateeNY Great Place to Stay
Property better than I had expected for this area of the state. Best of all other Holiday Inn Expresses that I have stayed.
27 July 2013
Rated 5.0 out of 5.0 by Mish466 Very Clean and comfortable
We stayed here in July we needed 4 rooms for the family.
All the rooms were clean comfortable. The pool was wonderful as well as jacuzzi, the kids enjoyed so did the adults! We had forgotten a couple of items like toothpaste and conditioner and were given some from the wonderful front desk people. The girl that worked in breakfast area was very attentive and sociable. Would recommend this hotel to anyone
26 July 2013
Rated 4.0 out of 5.0 by Putterking Annual trip
We are usually 4 couples that come down there every year. We enjoy the property and the rooms are very nice. A nice touch this year was that we had small bar fridges and micros in the rooms. We had suggested this last year and obviously they listened to us. The front desk staff are very friendly and helpful. My only suggestion would be to update the breakfast menu. Bacon would be nice and sometimes the bread is a bit stale. Other than that, it has everything you need.
03 July 2013
Rated 5.0 out of 5.0 by dwebee0830 Great hotel
This is the second time I have stayed at this property and I absolutely adore it. The breakfast is wonderful. The pool and hot tub are always so clean and kept up. The rooms are always very clean and very well kept up. The housekeeping staff is unbelievably friendly and the front desk staff is wonderful, always so friendly and willing to go above and beyond to please the guest. One clerk in particular that always stands out to me is Steff. She has such a great personality, very patient with the guest and always does what she can to make everyone happy and she always has a smile on her face! The warm welcoming smile means a lot!
27 June 2013
Rated 5.0 out of 5.0 by Roger1965 Clean hotel and nice hotel
Have stayed here many times, in the spring and summer. Always, clean, nice breakfast. Staff friendly, pool and fitness center clean and new
21 June 2013
Rated 5.0 out of 5.0 by CBII Great Front Desk Service
From the moment I arrived the front desk clerk was excellent answering any questions I had with a smile and a thank you. Roon was very nice (soap a litlle on the small side) the beds were comfortable and the firmness of the pillows indicated on the pillowcase was a nice touch. The breakfast buffet was ok nice thje scrambled eggs appeared to be powedered eggs but overall nice choices. Would stay here again definitely.
06 June 2013
Rated 4.0 out of 5.0 by Aussie5658 Not such a good start, but it improved
When we arrived we were allocated a room and proceeded to enter, but someone else was already in the room when we opened the door.
It was fixed immediately by the receptionist and we were upgraded. Somehow their systems didn't work as they should have.
All other parts of the stay were very good.
02 June 2013
Rated 5.0 out of 5.0 by Jack991 Very Comfortable and great location
I would recommend this hotel to anyone. Very quiet and comfortable.
30 May 2013
Rated 5.0 out of 5.0 by Stu59 Great trip
Just wanted to say thank you to your staff. Great time at Malone. Friendly, efficient and helpful. And yes same goes for the golf course.
21 May 2013
Rated 5.0 out of 5.0 by Geo00 Modern, clean - great service
The facility was like new. I stayed in two different rooms and both were very clean. The people here were very friendly and helpful, and the breakfast was great. I even liked the soap. No complaints. I will stay here again when I'm in the area.
10 May 2013
Rated 4.0 out of 5.0 by Vizsla Service great but bed could be better.
Overall, the room was fine. But the bed was rather hard and the sheets were rough - not very high quality. The one thing that bothered me was the fact that you could not have the bathroom light on without a really loud fan blowing. On the pls side, great selection of TV channels. I loved that I got to watch the Yankees game -YES channel - and the John Stewart show and Colbert Report - Comedy Central. I never get that in hotels. They usually have a selection of channels, none of which I want to watch.
01 May 2013
Rated 5.0 out of 5.0 by tweety12359 great all around
very clean, easy access to and from college, nice employees
29 April 2013
Rated 3.0 out of 5.0 by companion30 Uncomfortable bed
The bed had a too firm mattress. Each bed should have a pillow top on the mattress to accomodate people who cannot sleep on such hard beds.
I am concerned with a reservation that I made for May because of this issue. I was unable to sleep the entire nite on my last visit 4/13/13.
The staff and place is lovely but if you cant sleep on a too firm mattress is makes it difficult to come back to and stay at the hotel. I mentioned to the staff the problem with the mattress and they tried with an extra blanket to soften the mattress- but it didn't work. I had a bad nite and would hope some compensation would be given for not taking into account different cusotmers needs and supplying only one type of mattress and no pillow top covers.
23 April 2013
Rated 5.0 out of 5.0 by MeToo56 Great Service and Clean Hotel
This small town hotel was wonderful. Quiet and cozy, clean and friendly people. The place was immaculate and Peggy on the Breakfast Bar made you feel at home. Breakfast was delicious and fresh and always being replenished. Only planned on staying one night but, so comfortable stayed two. Pool was clean and so was hot tub. Plenty of towels and very well kept up
16 April 2013
Rated 4.0 out of 5.0 by Cynthia2013 Clean comfortable room
Great room, price is expensive compared to what there is in Malone. Breakfast was disgusting. My sister and toddler both threw up after breakfast. But yes i would stay there again if i ever return to Malone.
12 April 2013
Rated 5.0 out of 5.0 by DanTheManWorldTraveler Best Stay I have ever had At a Holiday Inn Hotel
The hotel was modern, and in very good condition. The staff was friendly and very helpful. Just an awesome experience.
I was a little bit disappointed at the "exercise room with free weights" - for free weights they just had a rack of dumbbells up to like 35 lbs and no universal machine.
But the pool was nice and refreshing, the whole hotel was very clean and again the service was exceptional. The breakfast bar was awesome too, a bunch of choices including bacon, eggs and sausage.
I forgot my iPad charger in the room when we left and they shipped it no charge. Again, just phenomenal service!
12 April 2013
Rated 4.0 out of 5.0 by swissiam No elevator!
Usually I just love staying at this property but this time I was not so happy. The elevator was broken and I had to carry my luggage up the stairs by myself...big suitcase...small person! The front desk was great but you would think that there should be 2 elevators in a hotel. My room was very nice though and the hotel is clean and efficient!
08 April 2013
Rated 5.0 out of 5.0 by Buddy1953 Great Place to Relax
Although we find it a bit pricey for the location, we had a great stay. The building is only 3 years old and is situated away from the road and is very quiet. The room is very updated, the hotel is very clean, the pool and hot-tub are great. We found the bed a bit hard, but everyone has their own preference. You get a choice of pillows, soft or firm. The staff are very friendly. Check-in and check out went very smoothly. Mo's Pub & Grill (on the property) is not overly expensive and has a good variety. Breakfast has a good selection and is replenished quickly as needed.
We would recommend it highly and will absolutely be back for a return visit when we are in the area.
04 April 2013
Rated 5.0 out of 5.0 by DaveS61 This is a great hotel
I stay at the malone Holiday Inn often, the staff is always freindly and helpful,the rooms are clean and comfortable and the breakfast is always good with many options, i will stay there again
28 March 2013
Rated 5.0 out of 5.0 by Crew4 Super Clean and Comfortable with Great Service
What a lovely hotel!
One of the cleanest hotels we've ever stayed in. Nice pool and hot tub area. Good breakfast. Super ski deals with Titus Mountain.
21 March 2013
Rated 5.0 out of 5.0 by P3t3r Our pick for Malone
This was our second stay there, and will definitely return when the opportunity presents itself.
They were courteous and welcoming. The facility is clean and has enough to offer for a comfortable stay.
The ski and stay package with Canadian bucks at par is always a bonus.
If you find yourself in Malone, this is the place to stay
10 March 2013
Rated 5.0 out of 5.0 by dwebee0830 Comfortable bed and great service.
My stay at the holiday inn was more than perfect. the front desk staff was very friendly. room was very clean. pool and hot tub very enjoyable. the breakfast was stocked and hot. and the housekeeping staff was very helpful! overall the best stay I've had in a hotel!
08 March 2013
Rated 5.0 out of 5.0 by Kingston13 Amazing Staff!
Our family planned a trip to Titus Mountain in Malone, NY (8-10 Feb 13). However, a couple of days before we left, there was a snowfall warning and nasty weather coming our way. We called the hotel to let them know that we would not be able to drive on the Friday afternoon & could only stay on Sat night (vice the 2 nights in our Ski & Stay Package). They were extremely understanding and cancelled the Fri night stay without a penalty charge due to the Winter Storm Advisory. We did leave at 6am on Sat morning, stopped by the hotel at 0900hrs to get the ski passes. The very nice woman at the front desk said that we could go to our room if we wish because it was ready and to feel free to grab a snack from the breakfast bar before skiing. It was so impressive that we were shocked...in a very positive way! We think the Holiday Inn Express locations are excellent but the customer service and overall stay at this particular hotel was outstanding! We would definitely recommend it to friends and will stay there again.
15 February 2013