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Rated 4.5 out of 5 by 337 reviewers.
Rated 4.0 out of 5.0 by Great Location Hotel Good check in process with friendly staff. Room very clean, fantastic shower, plenty of room with sofa for sitting and desk included within the room. 15 November 2014
Rated 5.0 out of 5.0 by Comfortable, relaxing stay Friendly, helpful reception staff. Very comfortable bed in a spacious, clean room. Excellent breakfast each morning -not rushed and all food kept well stocked. Ample stocks of tea to make in the room. Ideal location for our needs. I would appreciate some form of free or discounted Parking voucher for my stay as this is quite expensive in the city. 14 November 2014
Rated 5.0 out of 5.0 by A grest welcome in Manchester a fantastic welcome from both on reception on arrival. Hotel was clean, and well located for Arndale centre. Nice bars and cafes local. 12 November 2014
Rated 4.0 out of 5.0 by IDEAL FOR THE ARENA Had a great stay here while on an overnighter to see Paolo Nutini at the MEN, ideal location for the arena, the Girl who checked us in very efficient advised us of directions and a bar to watch the football before the concert which was spot on- many thanks. Hotel is very clean rooms airy and comfortable great shower. The only negatives are the sat nav directions and finding hotel, we spoke to other couples who experienced same problems would be handy if told by The Crowne Plaza or Holiday Inn had a better sign for driving purposes. Breakfast is situated in a small 2 way galley area which when busy is a nightmare and not a pleasant experience even though food and staff good...... layout of this really needs changing. 11 November 2014
Rated 5.0 out of 5.0 by Excellent service The staff on the front desk could not have been helpful and breakfast was available early as we had an early start in the morning. Thank you so much for a great stay. 09 November 2014
Rated 5.0 out of 5.0 by COnfrtable and Convenient Staff are great, rooms are clean, bathroom is excellent, pillows are great, beds are very firm! Location is ideal. 09 November 2014
Rated 5.0 out of 5.0 by Clean and easy going staff Three of us stayed in a room for a Friday night. The room was clean. The staff were really helpful and accommodating. 06 November 2014
Rated 5.0 out of 5.0 by Great location in the center of Manchester well located for shops, restaurants and entertainment. the price for the room was comparable with other similar hotels. The rooms are comfortable and clean and the staff were friendly and knowledgeable. Overall the hotel was everything I expected. 05 November 2014
Rated 4.0 out of 5.0 by Good Place to stay Stayed for Business and found the room and hotel to be very clean and tidy. The breakfast choices can be improved as some of the food was of poor quality (crossiants and yogurt). For some reason my room was not cleaned a day before my check out as well. Other than that, I found the hotel nice and staff very friendly. 03 November 2014
Rated 4.0 out of 5.0 by Clean and comfortable. Lovely staff Good value. Clean and comfortable. Staff very helpful. Breakfast disappointing and poor layout for self-service, but included free of charge. 29 October 2014
Rated 5.0 out of 5.0 by Short Stay I would use this hotel again, nice and clean, good staff, modern rooms. Quiet at night, good curtains make the room dark. Close to rail links and Phones4u arena. 28 October 2014
Rated 5.0 out of 5.0 by Excellent - highly recommended We enjoyed our stay very much. The hotel is modern & clean, the rooms were comfortable and the staff are really helpful. The hotel location is great - a short walk to both the arena and the city centre. The only slight criticism is that the bar seating area is tiny however, it does share the dining room and the dining tables and chairs can be used, so not a major issue. We will definitely stay again next time we visit Manchester. 28 October 2014
Rated 4.0 out of 5.0 by Convenient Location! Our check in was very efficient and the Receptionist extremely polite and friendly. However, the room for my husband, son and I would have to be the smallest we have ever stayed in. With 3 suitcases, there was no room to move! The room was clean and the Bathroom was lovely and clean with a powerful shower head. The breakfast was average and didn't enjoy the scrambled egg. Didn't like the galley- style set up for breakfast with the tight self serve area, people were just getting in each others way! The free internet was also disappointing, it kept cutting out! The hotel is conveniently located to the Arndale shopping centre and restaurants. The disappointments aren't enough to put us off using this hotel again! 28 October 2014
Rated 4.0 out of 5.0 Good stay We stayed at the Holiday Inn Express Manchester City Centre Arena as we were attending a concert and we would do so again The location, close to the Northern Quarter, was excellent as were the staff We would recommend this hotel and would stay again 27 October 2014
Rated 5.0 out of 5.0 by great sleep Loved the choice of soft or firm pillows! Great sleep nice and quiet and dark and was able to control temperature to my liking. 26 October 2014
Rated 5.0 out of 5.0 by Good location for MEN arena Welcoming staff, room clean and tidy. Comfortable nights sleep and simple breakfast. Good location for our visit to the MEN arena and close to restaurants. Would recommend this hotel and will use again. 20 October 2014
Rated 4.0 out of 5.0 Comfortable Bed - discomfortable breakfast Generally I lived this hotel as it is close of my meeting place. Price are high compare to it should be. Break fast are poor and should have better availability and more variety. 18 October 2014
Rated 5.0 out of 5.0 by High quality at a great price The hotel is well located off the trendy Noma area of Manchester. A quick walk to the Victoria train Station, I was in the middle of everything, yet the room was quiet, comfortable, and clean. 18 October 2014
Rated 2.0 out of 5.0 by Attitude of staff and point allocations Having used the Holiday Inn on several occasions for business trips, I have usually been pleased with the quality of stay. As a regular visitor to the hotels at various locations across the country, I decided to join the point collection loyalty scheme. I recently stayed for 5 nights at the Holiday inn in Manchester Arena and had a somewhat disappointing experience, particularly in terms of customer service and poor attitude expressed by staff with my concern. Upon departure from the hotel, I approached a member of the reception team to ask how I could collect the loyalty points I had accumilated as part of my stay. I was rudely informed by a member of the reception staff, that I was not eligible to collect the loyalty points as I had booked through a third party, (cheaper) agent. This was not stated on at any point during the booking, or anywhere on the Holiday Inn website that I am aware of. Whilst the matter of loyalty points is somewhat trivial in the grand scale of things, I am left with feelings of utter disappointment with relation to the customer service offered. Such service that is not expected in budget hotels, let alone Holiday Inns. Subsequently I have been discouraged from using the company and I would not recommend this service to colleagues as a result of the customer care received, or more appropriately the lack of it. Staff appear over-stretched in their duties having to staff the reception, bar and restaurant respectively. Whilst I appreciate costs must be kept to a minimum, this should not be at the sacrifice of customer service. It is in the interest of the company to attract and retain customers and reward loyalty, something which on this occasion your representatives have failed to do. I trust that this matter will be looked into and dealt with in an appropriate manner and I look forward to hearing your response. 14 October 2014
Rated 4.0 out of 5.0 by 干净舒适 房间很干净,硬件不错,服务人员态度很好。但是房间不提供拖鞋需要自己带,早餐品种一般。位置还不错,步行到piccadilly 大约要15分钟 13 October 2014
Rated 4.0 out of 5.0 by very clean room and great shower also very good sleeo A great location very near shops and then later also very close to restaurants and great nightlife. 11 October 2014
Rated 4.0 out of 5.0 by Nice and close to the city center Good sleep average breakfast but handy for our vist to Manchester city certer 11 October 2014
Rated 5.0 out of 5.0 by Breakfast We expected a "simple breakfast", which fulfilled our needs :-). If only slices of cheese for our bread were there, it would have been "excellent"..!! So little to improve so much :-) (sorry for the spelling - I'm Danish) 26 September 2014
Rated 5.0 out of 5.0 by brilliant very cheerful and welcoming staff on checking in at reception rooms spotlessly clean bed very comfy breakfast good more than adequate no downsides at all in this hotel would highly recomend 24 September 2014
Rated 4.0 out of 5.0 by Good location, excellent staff It work better than the apartments in the area if you don't need to cook. The laundry service is the best in town. Breakfast. Its ok but avoid the eggs. Staff are brilliant however 23 September 2014
Rated 5.0 out of 5.0 by 11/09/2014 Our stay was a very good experience. We will definitely stay again in this hotel as our son is now at Manchester Uni. I would recommend the hotel to family and friends. Hopefully will book again soon. 16 September 2014
Rated 5.0 out of 5.0 Finding my way around Manchester I didn't know how to find the location of the wedding and staff at reception helped me. They provided me with a map so I could walk as it was not very far away. 11 September 2014
Rated 4.0 out of 5.0 by New(ish) hotel poor breakfast Rooms are new and comfortable but hotel let down by usual Holiday Inn uninspiring breakfast. Cheap ingredients, unpleasant, overly sweet yoghurt etc... No evening meals on site but very reasonable, good quality set menu available next door at the Crowne Plaza. 09 September 2014
Rated 4.0 out of 5.0 by A good HI Express Do not be put off by the entrance way - a squeeze next to the boarding up of the luxury apartments still being built. Staff were welcoming and I appreciate getting room at 11:30 Hotel is well designed with the lifts set away from the rooms. These lifts are also between the neighbouring building works so I did not notice any noise. Room and bathroom was spotless Free wifi was pathetic - to access anything I had to upgrade to high speed which at 4.50 GBP per device for 24 hours is not badly priced more an annoyance. Simple tablet device in reception for ordering a taxi was useful. If you know Manchester then location is convenient for Arndale centre and not far to walk to the Arena (MEN, NYNEX or whatever it is called now). Hidden behind the Crowne Plaza If you do not know Manchester then it is hidden away 07 September 2014
Rated 4.0 out of 5.0 by Great place if your haveing a short stay. staff : when we arrived the staff could not have been more helpful but the staff that where on late at night where not so helpful. Rooms: the only rooms with a good view where on the 8th floor and with the large windows as this floor take you just over the tops of the other buildings. The other rooms had small windows and you would have been looking at the side of a building . Food: not much to choose from but they had all the basic breakfast things, make sure your there early if you want to get a table as the later you leave it the more people are down there. over all , I will be using this hotel again because it is in a very central area with a shopping centre for the day time and the clubs for the night. I would recommend this hotel for people going to Manchester for the night life. 04 September 2014
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