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Rated 4.2 out of 5 by 304 reviewers.
Rated 3.0 out of 5.0 by Ideal location but..... Perfect location and lovely views, clean and bright and breakfast was really hot and good value - BUT - family room was a double bed and an old rusty sofa bed which was supposed to sleep 2 children and my two children found t so uncomfortable, did not sleep well. The mattress was wafer thin and the spring loud and squeaky. There is no way anyone could sleep on it. Then the shower - we tried adjusting in all different ways and even asked Concierge but they were unhelpful, all that came out was a slight trickle and very disappointing. The hot and cold taps wee the wrong way round which I believe is pretty dangerous in a family room. Overall - we only stayed one night whilst visiting a friend, got in quite late and left early. I would stay again but never in a famil room have 2 doubles instead. 09 July 2014
Rated 5.0 out of 5.0 by Such friendly and helpful staff All the staff we had dealings with were unfailingly cheerful, helpful and polite. More like staying in a small private hotel than a chain hotel. Well done to everyone 09 July 2014
Rated 5.0 out of 5.0 by great value breakWe have used this hotel several times now and can thoroughly recommend it. It is good value for money,very clean and the staff are professional and friendly 09 July 2014
Rated 5.0 out of 5.0 by Welcoming staff and comfortable, relaxing experience. Pre booked into Holiday Inn Express with friends for 4 days stay. Greeted with cheerful, friendly staff who remained that way for the whole stay. Breakfast ahd good choice and always hot. Rooms were very clean, Towels and bedding good quality. Plenty of tea and coffee always available. 08 July 2014
Rated 5.0 out of 5.0 by Excellent service We stayed as a family for one night so I could enter an open swim competition at the water sports centre next door to the hotel. Tom was very helpful and we were able to have a late check out so that I could shower and change after my competition. The breakfast was excellent with a seamless top up of anything that needed it. Very helpful, cheerful staff, a clean well appointed room and a fantastic location. Will definitely return! 06 July 2014
Rated 5.0 out of 5.0 by great service hotel staff were very good, room was good but air con didn't work, breakfast was ok but cooked breakfast lacked bacon disappointment as enjoy my bacon in the mornings with my breakfast. 06 July 2014
Rated 5.0 out of 5.0 by GREAT PRICE I stayed for the Robbie Williams concert at the MEN and the desk staff were friendly and prepared with transport details to the venue. The rooms were clean and comfortable with breakfast included. We were able to leave the car in the car park after check out which was ideal for shopping the following day. 03 July 2014
Rated 5.0 out of 5.0 by GREAT WEEKEND Stayed for 2 nights as we were attending a wedding at the Lowry Theatre. Needed to relax and unwind before the wedding and then get back to unwind after and before travelling home. Hotel, room and all facilities gave us the means to do this. 02 July 2014
Rated 5.0 out of 5.0 by A Wonderful weekend We arrived early but had no trouble parking the car or checking in and changing before our visit to the Lowery which is only 10min walk away , our room at the rear of the Hotel on the 3rd floor was excellent with a good view of the area as a bonus. The Hotel is in a quiet area so there was no noise at night even with the windows open( we did switch the Aircon off) . Breakfasts the both days where good with a good choice of pasries and fruit along side the cooked food if you wanted it . All in all we had a most enjoyable stay and most certainly will be back when we visit the area. 02 July 2014
Rated 5.0 out of 5.0 by value for money excellent hotel ,great staff and fantastic customer service. Would recommend this hotel to anyone visiting Manchester. Beautiful area of Manchester, near the tram line and buses into the city. 01 July 2014
Rated 5.0 out of 5.0 by Great location helpful staff Couldn't fault the accommodation, breakfast was great and Toby on reception was very helpful. 26 June 2014
Rated 5.0 out of 5.0 by Excellent Value and Locastion Good value for money and excellent location Thanks 25 June 2014
Rated 5.0 out of 5.0 by very good location This hotel was just right location first class rooms views food and well placed for shopping and discovering manchester 25 June 2014
Rated 3.0 out of 5.0 by Poor Staff Good hotel but poor staff response. No sense of customer service. Didnt even appologise when issue came up. 20 June 2014
Rated 5.0 out of 5.0 by Comfortable bed good nights sleep in a good Salford Quays locaction Comfortable bed - good nights sleep in a good Salford Quays locaction. Walking distance to Lowry centre and tram. 16 June 2014
Rated 4.0 out of 5.0 by A good hotel for work Stayed here on Monday 9th June and had a very good stay. The hotel is well located and there are plenty of nearby places for an evening meal if required. The room was immaculate and the bed was very comfortable - just what was needed after a long day of travel and meetings. Only slight downside was needing to pay for parking but that seems quite common of hotels and retail parks around that area of Manchester. 16 June 2014
Rated 5.0 out of 5.0 by Excellent location, service and value We really enjoyed our stay, this was our 3rd year and would definitely recommend for quality, comfort, service, location and comfortable stay 14 June 2014
Rated 3.0 out of 5.0 by Good, but definitely room for improvement. Ecellent setting. This hotel has home away from home feeling with nice setting next to the water with excellent access to quite a lot of restaurants within walking distance.Basic rooms, but very clean!. Room service disappointing. Cleanliness of breakfast cutlery unsatisfactory two stays in a row. Also limited range on breakfast menu. Good in general. 13 June 2014
Rated 5.0 out of 5.0 by Excellent location Great location for walks along the quays. Welcoming staff, Very good hot breakfast buffet. 12 June 2014
Rated 4.0 out of 5.0 by Decent hotel, though watch out for parking charges Have stayed at this hotel before and once again had a good stay. The only downside was the long time to get served at the bar following an evening out. They only had one girl serving, which was inadequate for the demand for drinks, as a lot of residents had all returned from the same event at Old Trafford. Also hadn't realised there is now a parking charge - not huge, but a bit annoying 11 June 2014
Rated 4.0 out of 5.0 by Nice location I was very impressed with the location of the hotel over looking the Quays. IT was nice to wake up in the morning and see people having a swim in the quays and all the activity going on in the various clubs. 11 June 2014
Rated 4.0 out of 5.0 by ist stay Holiday express overall v good would stay again , breakfast was ok but on the cooked side there was no bacon. Don`t know why but apart from that everything good and would stay again. 09 June 2014
Rated 5.0 out of 5.0 by General Hotel Lovely hotel, Staff were very friendly, especially Darrel on reception. Great Value for money, fantastic location right in the center off the lo-wry, would recommend this hotel to friends. 03 June 2014
Rated 5.0 out of 5.0 by Convenient location and attentive staff Hotel is in a good location for visiting many of the sights. Impressive waterfront location with half the bedrooms and the lounge area facing the quayside. It lacks a restaurant, but there are plenty of eateries in the area. Bedrooms are adequate with choice of firm and not-so firm pillows (not soft enough for me - but hotel pillows never are!). My rooms have always been clean. Parking tip - if using the car park, make sure the receptionist keys in the corrent number of nights or you may get a hefty parking charge in the post. 31 May 2014
Rated 4.0 out of 5.0 by Very friendly and helpful staff! :) Myself and a friend stayed at this hotel when we were going to a concert at the MEN Arena. We booked it not realising how far away it was from the arena (we had no car with us!)... However, there was a taxi rank near the Media City which was very helpful for us! The room was clean and the staff were very friendly and helpful! Although there wasn't a huge variety to choose from at breakfast, it was all very nice anyway! I would stay here again, but bring my car with me next time!!! :) 30 May 2014
Rated 5.0 out of 5.0 by excellent stay. Loved our stay on 25 may 2014 excellent location, excellent room, and excellent staff. Would definitely return if head to Manchester again. Excellent. 29 May 2014
Rated 5.0 out of 5.0 by Very comfortable room and friendly staff On arrival the receptionist was very friendly and helpful. The room was lovely very quiet clean and everything we needed was there. I liked the choice of pillows which meant a great night sleep. Location was great for a concert at the Lowry and being near to the metro easy to get into the city centre. Breakfast was lovely. Good choice of hot and cold food. 24 May 2014
Rated 4.0 out of 5.0 by Comfortable stay Room overlooking the water lovely. Staff very helpful and friendly, will defiantly stay again 22 May 2014
Rated 1.0 out of 5.0 by Passed from pillow to post Having recently had an over night stay at the holiday inn salford quays, i found this really pricey, hence it was the manchester run and magic weekend this i feel the reason to over charge.!! On arrival i booked a double room, only to find i'd been given a twin. Rang down to reception where they were helpful and said come back down we will put you up in your desired double. Having done so i went to my new room only to find it was a twin again, obvieously frustrated by now i wanted this sorted. So eventually an hour later i get my double room at the third attempt. My partner was very upset by this with her not really feeling well after our 3hr drive down. I also again found the breakfast half hearted there was no bacon on the cooked breakfast, nor was there hash browns or tomatoes or mushrooms!!! To be perfectly honest it was sausage, beans, rubbery scrambled egg, and toast. Same with the continental where i didnt see a yoghurt in site. Overall experience was very disapointing. 22 May 2014
Rated 5.0 out of 5.0 by Good location and excellent service. Great location, on canal and close to Old Trafford football ground and Media City whilst only a short tram ride into city center. We went to watch a concert and do a spot of sightseeing. The hotel was very clean, comfortable and with good decor. The front desk staff could not have been more helpful. 21 May 2014
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