Rated 3.9 out of 5 by 127
Rated 4.0 out of 5.0 by Customer service guru1 Comfortable Beds and Excellent customer service!
Overall my family (if they come) and myself will come back to your hotel for more stays. The customer service was excellent and I think other hotel staff can benefit to learn from your staff and trainings. Other than us having small issues with the minor leak of our airconditioner, the Government price was perfect. My family and I liked the complimentary breakfasts and the workout room. I liked the location, close to Wal-Mart and gas station (Arco), and a very short distance to the clean and non touristy beach. I can't speak enough on behalf of the friendliest staff and their warm smiles. Thank you!
18 August 2014
Rated 5.0 out of 5.0 by Debout06 Big thank you !
I'd like to thank the hotel reception staff for their excellent welcome and services. They gently proposed an alternate room due to an issue with the pre-booked one and price adujsted accordingly but the way and behavior they did it was excellent.
thanks again and I will naturally recommend this place to friends and colleagues.
18 August 2014
Rated 5.0 out of 5.0 by proto great place to stay in the Monterey area
what a great hotel staff was extra friendly and helpful. Internet connection was problematic and very slow, but otherwise a great atay.
16 August 2014
Rated 4.0 out of 5.0 Quiet
Close to Monterey. Nice dunes and coast access. Very friendly, helpful staff. Room was clean and comfortable.
14 August 2014
Rated 5.0 out of 5.0 by syko4sc Comfortable beds! Quiet area.
The only small problem we had, was the inability of the breakfast room staff to stay up with the demand for hot breakfast items. They were very busy, and it was understandable, but just one person was not enough staff for the amount of people to be served. A girls soccer team came in all at once, and that started the problem, which the staff member never seemed able to recover from. Probably doesn't happen often, but if there would have been just one more person to help, it wouldn't have become a problem at all! Great place to stay!
13 August 2014
Rated 2.0 out of 5.0 by Bill M Junior Suite
the living area carpet was dirty. The microwave was minuscule.. No TV in the bedroom, so you have to rotate the one in the living area.
11 August 2014
Rated 3.0 out of 5.0 by Lostandfound Very nice friendly hotel
Perfect for a few days to see Monterey, walmart around the corner.
Maybe use real plates/cutlery at the breakfast and change (dusty) carpets to laminate floors. No inroom safe.
06 August 2014
Rated 5.0 out of 5.0 by Mylene Holiday Inn Marina recommended
We've stayed at this hotel twice and always loved our stay. The Hotel was so close to Marina Beach and parking was convenient. There's a Jr. Suite available which makes it spacious for family of 4. We were greeted with warm chocolate cookies at the lobby and staff is always friendly.
06 August 2014