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Rated 4.2 out of 5 by 243 reviewers.
Rated 2.0 out of 5.0 poor room management, no air con, not helpful assigned a handicapped room to us which is smelly without even letting us know before we went up. Managed to move us to another room but air-conditioning not working properly. No air-con at night for 2 nights. Only worked the last night. Service poor - we were going down for breakfast one morning and waiting the the lift. The housekeeping staff asked us to take staircase as they need to use the lift. This is pretty pathetic! When asked to borrow an adaptor to charge mobile phones, some staff were not helpful and not polite. Having said that, a couple of staff were a lot more helpful to get us an adaptor. Rosie at the reception was particularly patient and helpful whe we asked for information. October 4, 2015
Rated 5.0 out of 5.0 by Clean, Safe with great station access. Usual good standards from this hotel chain, clean and safe and rewarded with a good nights sleep. Staff were helpful and pleasant and we had no problems during our stay. October 2, 2015
Rated 3.0 out of 5.0 by bonne situation Hotel très bien situé en face de la Gare Saint Charles pratique pour une nuit en transit. Egalement proche du vieux port et des restaurants. Petit déjeuner un peu décevant pour le standing de l'hôtel mais comme c'est compris dans le prix de la chambre on s'en contente. Isolation phonique à revoir car pour les chambres proches des ascenseurs ce qui était notre cas, on entend un bruit infernal lorsque celui-ci est en marche. October 1, 2015
Rated 5.0 out of 5.0 by Ideal City Centre Pit Stop The hotel was ideal for our needs whilst visiting Marseilles last week. We were advised by your staff to use the Metro to get around and this was good advice.The hotel recommended a Restaurant in Vieux Port area of M. but although very good it was very expensive and we feel we should have been warned it was top price. September 30, 2015
Rated 5.0 out of 5.0 by Couldn't be more conveniant for Saint Charles station Unexpectedly civilized budget hotel- the worst thing about the stay was the cardboard drinking cups in the room! September 28, 2015
Rated 4.0 out of 5.0 by Sunny Marseille The Balcony Room was well worth the premium paid. The day was sunny and bright, we were tired and hot and so we had a lovely few hours resting up before enjoying the nightlife of Marseille. Nice to get an early breakfast before an early departure from nearby train station. Efficient and friendly service throughout September 24, 2015
Rated 5.0 out of 5.0 by Lovely staff, good standard of rooms Great stay, but for the building noises from next door to hotel which seem to start at 07.00 am at the time of our stay Sept 2015, but I would happily stay there if in the area in the future. September 23, 2015
Rated 5.0 out of 5.0 by Next to train station! Welcoming receptionists. Next to train station, metro and shuttle bus for the Airport. Walking distance from the port. Breakfast would have been perfect if it had some sausages/bacon for the kids but still it was plentiful. Cleanliness could have been better, regarding fitted carpets. Supermarket next door is a plus. Would have preferred a harder mattress to sleep on and non soft pillows were still soft. All in all I would still choose this hotel. September 23, 2015
  • 2015-10-05T13:18:39.687-05:00
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