Rated 4.0 out of 5 by 19
Rated 4.0 out of 5.0 by UVTRADERS NO HOT WATER
WE USE 2 ROOMS AND ONE ROOM WAS WITH HOT WATER THE FIST DAY.
NO ONE OFFER A DISCOUT OR AN APOLOGY
I AM A MEMBER OF IHG, HOPE YOU CAN DO SOMETHING REGARDIGN THIS.
24 February 2014
Rated 4.0 out of 5.0 by José Alejandro Muy buena estancia
Estancia muy buena y toso el servicio en general, lo único no muy bueno es que la diversidad de alimentos en desayuno es muy pobre
20 February 2014
Rated 5.0 out of 5.0 by road0warrior Small problem
My only concern
It's to keep breakfast on time
If you are there working 6:30 isn't 7:10.
Please try to keep up with schedule.
27 December 2013
Rated 4.0 out of 5.0 by Artemio57 Good details and unconformity
Pleasant stay, good food, modern and beautiful facilities, kind staff.
The only unconformity is the quality of television image of some channels, it is not good.
04 December 2013
Rated 5.0 out of 5.0 by marychuchis Quiet place
I'm impress with the quietness, is a great place to rest.
28 November 2013
Rated 4.0 out of 5.0 by Tobie2 Nice hotel and close to Convention Center and Mayan Museum
The hotel was quite nice and the staff was very good.
The hotel is close to a shopping mall, the convention center, and the mayan world museum.
I would definitely stay here again.
03 October 2013
Rated 4.0 out of 5.0 by Rcnpeloton great staff
Front desk staff very helpful. Good continental breakfast. Location a bit off beaten path.
24 September 2013
Rated 2.0 out of 5.0 by DonnaK67 One night stay
Upon arrival I asked about tea for the room at check in and I was told to go to the store and buy my own. Check in was quick but the attitudes of the staff was very poor. No restaurant for food or a bar which was noted on the site where I booked my room. He said someone else had said that as well but we shouldn't always believe what is online. So now I not only have to buy my own tea but I have to get into town to buy food because the advertised restaurant does not exist. The room size and bathroom is very nice, but when I asked for conditioner since I have long hair, again I was told to go buy it. He said the only provided shampoo and soap period!. There are on 2 or 3 channels on the TV for English speakers which was not good for me. Also the internet is extremely poor and when I called to complain I was given the phone number to the internet compnay and told to call them and make a complaint that the front deks was not responsible for internet problems. It appeared to me that the front desk staff was ill equipped and unwilling to work with their patrons and I will never stay at this hotel ever again. The money I spent trying to get what I needed was more than I spent on the room. Wasted money and time at this hotel.
21 September 2013