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Rated 3.7 out of 5 by 141 reviewers.
Rated 2.0 out of 5.0 by very small room and no option for upgrade:( I asked the rep in the counter if they had a better room but without making eye contact she said that's what you reserved. 13 August 2013
Rated 4.0 out of 5.0 by Great location and good value Comfortable and convenient. But.. the sink IN the bedroom, besides very poorly designed, even to wash you hands. 21 July 2013
Rated 4.0 out of 5.0 by Very comfortable and nice place This hotel is in the middle of the city so its really comfortable to stay. Is still under construction, so you can see some places without walls but even do its a really nice Hotel with a really nice view. 12 July 2013
Rated 5.0 out of 5.0 by Nice stay Excellent service from hotel staff. Walking distance from financial and touristic attractions. Good restaurants & bars at the Crowne Plaza (next door). Hotel has a new lift, new and modern gym equipment. Familiar suite is very convenient due to the size of the rooms, which include minibar with sodas, beer & snacks free of charge. Thank you. 06 July 2013
Rated 4.0 out of 5.0 by Nice hotel For me is a excellent hotel by its location (near World Trade Center building) 04 July 2013
Rated 4.0 out of 5.0 Internet Esta es la cuarta ocasion que me hospedo en este hotel y el problema es el mismo, el internet en las habitaciones es malisimo nunca te puedes conectar, la señal es intermitente. en cambio bajas al desayunador e inmediatamente hay conexion es de suma importancia que atiendan esto. 25 June 2013
Rated 4.0 out of 5.0 by Internet issues Hello, I stayed 4 nights at the hotel and I have no complain on the services, cleanliness and alimentation since all these aspects were very good to me. However the internet connection was very poor and I faced many problems to take some calls during the time I expend there. Besides of that, everything was ok and looking forward to visit you on my next trip to Mexico. Best Regards, 10 June 2013
Rated 5.0 out of 5.0 by Perfecto la habitacion Todo muy bien, solo revisar el A/A, el desayuno super, muy buen hotel 06 June 2013
Rated 5.0 out of 5.0 by I have a good stay Friendly staff and confortable room. I had a good rest at nigth. 06 May 2013
Rated 2.0 out of 5.0 by VERY BAD INTERNET THIS HOTEL NEEDS TO REPLACE HIS INTERNET AND COMPUTERS IN THE BUSINESS CENTER. THIS IS A BUSINESS HOTEL NOT A RESORT THEIR BASIC SERVICE FOR BUSINESS PEOPLE SHOULD BE THERE AND SHOULD BE GOOD AND IS NOT. 01 May 2013
Rated 4.0 out of 5.0 by Excellent service personnel Good location walking distance to great restaurants and to the expo. 30 April 2013
Rated 2.0 out of 5.0 by Convenient location but facilities not as mentioned The hotel is very convenient for the World Trade Center, but tht's about it. There is no WIFI internet service - or very intermittent at best, and no cable internet service in the rooms, despite the little notice I the room. After mentioning it to the staff, nothing was ever done about it during my stay and gave significant additional expense which I wasn't expecting, so any savings on room cost will have disappeared. I was with a colleague who stayed on a different floor who experienced the same problems, both in room and in public areas. The room was clean enough, but it was noticed that the room was not vacuumed during my 5 day stay. Also, emails to the hotel in advance regarding reservation details went totally unanswered. Overall, the staff just didn't seem to care. Next time, I'll be staying somewhere else. 26 April 2013
Rated 4.0 out of 5.0 by unconfortable bed i dont like soft bed, and de shower no mirrow, i need to shave 15 April 2013
Rated 4.0 out of 5.0 by Great Location Next to the WTC, near trnasportation,restaurants,theaters, etc. Needs a jacuzzi /spa to relax after a long day walking in the city. They should remove the gym, nobody uses, and put the spa right there. Service fantastic!!! Breakfast good but a lot of the same. I hope to see these remcomended changes next time I'm there. 11 April 2013
Rated 4.0 out of 5.0 by Mexico city A nice place to stay for short term. RecommendedA nice place to stay for short term. Recommended. A nice place to stay for short term. Recommended. A nice place to stay for short term. Recommended 11 April 2013
Rated 4.0 out of 5.0 by Thank you Excelent service I appreciated the price is a realy good value the location is a plus 07 April 2013
Rated 2.0 out of 5.0 by Noisy rooms/Costumer Service I was placed on up-grade room in front of the elevator and I wasn't able to sleep at all because of the elevator ring. Unfortunately they only had smoking rooms left and I had to stay in this noise room. The next day they were able to change my room but I was very upset that they placed me in a room in front of the elevator. The positive thing about it is that the receptionist (Julieta) patiently listen to my complaints and that evening she sent me a bowl of fruits as a courtesy. She also sent me several shampoos since in my noisy room they did had any shampoos. 21 March 2013
Rated 4.0 out of 5.0 by internet speed too slow The internet speed is too slow. No news paper available The coffe in the romm it´s only decafeinated 12 March 2013
Rated 3.0 out of 5.0 by Totally ok stay! As a Priority Club diamond member I was a bit sceptical to book this hotel as I've read a few very bad comments here and as I invited customers to stay there as well. But the location of the hotel just perfectly matched our plans. The more I was surprised to find an actually quite nice hotel with large and comfortable rooms - not highest standard but absolutely ok with and a fresh design. As regards to the breakfast, I had way more basic breakfasts at newer Holiday Inn Express hotels - so that was definitely a positive surprise. The fact that the HIE is connected directly with the Crowne Plaza and you can use the restaurant and bars of the CP - including putting the bill on your room - definitely enhances the overall services of this hotel. Only downpoints are the from ok to very slow varying internet connection and the not really well equipped gym in which it feels like being in an aquarium next to the people who have breakfast. Would definitely stay there again for 1-2 nights! Tipp: At night, just walk over to road to the World Trade Center and have a drink at the world's largest revolving restaurant on top of it. The view is amazing! 05 March 2013
Rated 2.0 out of 5.0 by Disappointing visit This hotel has one great advantage...it sits across the street from the World Trade Center. However, this "plus" was overshadowed by the horrendous Internet access and little things that were bothersome: *Internet access was virtually non-existent for the whole week that I was in the hotel. * couldn't set dead bolt lock on the door * door handle was broken and I had to ask twice to have it fixed * I had to be careful with the desk chair so I wouldn't fall backward * the bathroom sink counter let water run all over the floor...stupid design * had to call twice to have the bell hop come up to help with my luggage Future trips will be focused on staying at other Holiday Inns in Mexico City. 03 March 2013
Rated 1.0 out of 5.0 by Avoid at all costs For the price, there are many better hotels in the area. I hated the lousy internet service and the complete inability of the IT team to fix anything in 5 days. The Manager confirmed that the service was lousy but was helpless to improve matters because his management were not interested. The breakfasts were awful in every respect The place feels old and tired 28 January 2013
Rated 5.0 out of 5.0 by Excelente servicio! Siempre es un placer sentirte bienvenido a casa!!! Mi esposa y yo recomendamos ampliamente este hotel, por sus servicios, el confort y su ubicación y calidez humana de cada uno de sus empleados... Felicidades!!! 25 January 2013
Rated 1.0 out of 5.0 by No es una buena opción Desafortunadamente mi experiencia en el hotel fué totalmente decepcionante, hay abandono en cuanto al mantenimiento y muchas obras realizandose sin señalamientos o cuidado para los huespedes. Muy poco mantenimiento a los muebles y pésimo servicio de TV. Definitivamente no volveré a hospedarme en este hotel por el costo que es por demás alto comparado con otros de menor categoría o similares de la cadena. 23 January 2013
Rated 5.0 out of 5.0 by Good experience The staff and service was great. The internet is slower than other hotels. 07 November 2012
Rated 1.0 out of 5.0 by prepaid and others We had prepaid the room and I did ensure the total stay otherwise left no who enters. I blocked 10 days money credit card, when they had taken Very bad experience Very little to recommend very uncomfortable rooms and insects in the bathroom Poor care hospitality zero 29 October 2012
Rated 2.0 out of 5.0 by Lot of issues We have experienced a lot of issues: - Assigned room was already ocupied by a person. - Room clean service even the do not disburd sign was set knocked and open the door. - Parking was charged even we are Platinum Priority. 19 October 2012
Rated 3.0 out of 5.0 by worst holiday inn ever Too noisy, people clean carpets saturday at 7:00 am, room key diactivates daily, i had to come down to the front desk at least twice a day to reactivate the room key, people at the front desk are not well educated. bad idea to have the lavatory inside the room, unconfortable. would not stay there again, and would not recommend this hotel. 04 October 2012
Rated 5.0 out of 5.0 by Excelente Muy buena ubicación, personal muy atento y amable, la limpieza y comodidad es perfecto. 30 September 2012
Rated 2.0 out of 5.0 by Terrible experience trying to get my invioce When I did my check out, the lady in the front desk wrote my data in a piece of paper and she told me that they will send my invoice by email, I waited for 2 days, finally I called them and another lady asked me again for my data and she had me over the phone for 30 minutes and at the end nothing about my invoice, then I called the manager but again he asked me my data and I hung up the phone. Finally the next day I sent an email asking what was the problem, finally someone send me my invoice. This is the first time that this happens to me in a hotel of this brand, really bad experience, I will never recommend this hotel to someone. 21 September 2012
Rated 4.0 out of 5.0 by Quiet and comfortable room My wife and I had a very good sataying in the room with everything we needed including a frigobar 16 September 2012
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