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Rated 3.6 out of 5 by 141 reviewers.
Rated 5.0 out of 5.0 by Excelente ubicación y servicio Muy confortable y moderno, excelente ubicación y atención del personal. Pensamos regresar en nuestra próxima visita a la ciudad de México. 19 August 2014
Rated 1.0 out of 5.0 by I expected more from this hotel - You have to look for the valet parking, they do not receive you - Second time in this hotel where the toilet is not clean as soon as I enter to the bedroom - Bathroom lock doesn't work - It took 40mins to bring me a blanket! - I'm still having my invoice pending to be sent - There is no swimming pool 19 August 2014
Rated 4.0 out of 5.0 by Buen hotel Buen hotel, buen servicio, solo ir más allá en las necesidades del cliente 18 August 2014
Rated 3.0 out of 5.0 by Falta mas atencion del personal en recepcion, Bien ubicado El personal de ingreso es lento en atenderte , no ha ningun beneficio extra por ser IHG member 12 August 2014
Rated 1.0 out of 5.0 by Mala experiencia Baño sin papel , abajo del lavamanos sucios , ruido desde muy temprano arreglando gimnasio, restaurant sin cubiertos. sin contar que desde hace 2 meses me hicieron un cargo y no me lo han respuesta y el gerente ni la molestia se toma de contestar , siempre e llegado a esta cadena de hoteles y nunca me habia tocado tan pesimo servicio y atención. 12 August 2014
Rated 2.0 out of 5.0 Below expected standard Having stayed in other HIX hotels in Mexico I was particularly disappointed with the drab room, dirty windows and general poor level of maitenance at Reforma. The shower door in my room had siezed runner and trapped me in shower cubicle. There was no hair-dryer, the bathroom lighting was poor and the extractor fan exceedingly noisy. Room 101 definetly lives up to repuation of its Orwellian namesake. 11 August 2014
Rated 5.0 out of 5.0 by Vacaciones en la Ciudad de México Es un hotel confortable, con los servicios integrales muy completo. La ubicación es muy buena ya que se encuentra en una de las Avenidas mas importantes de la Ciudad, los lugares como museos, Centro Histórico y otros importantes estan cerca. me gusto mucho la experiencia. 09 August 2014
Rated 5.0 out of 5.0 by return trip Always a good stay in this hotel and it is one of the highlights of being in Mexico DF. Love it here. 09 August 2014
Rated 5.0 out of 5.0 by 一切都很好! 酒店的位置太好了!就是停车不是很方便,叫出租车也只能在别处等候。吸烟房都在顶楼14层,街景一流!晚上可以去后面Rosa区散散步,Reforma222商场就在边上,买东西看电影休闲消遣也很不错!! 09 August 2014
Rated 5.0 out of 5.0 by Servicio excelente Ampliamente recomendable, la atención fue muy buena. 06 August 2014
Rated 3.0 out of 5.0 by decepción Lamentablemente uno de los baños de la Suite estaba salpicado de excremento, mi esposa embaraza con ascos y pues ya se imaginaran, inmediatamente me cambiaron de habitación pero si lamentable el incidente 04 August 2014
Rated 4.0 out of 5.0 by cama comoda En general es un buen hotel, el gimnasio requiera alguna mejora 04 August 2014
Rated 5.0 out of 5.0 by Excelentes intalaciones. - Excelentes instalaciones en las áreas comunes y en la habitación. - Servicio atento y amable del personal de hotel, dispuestos a cubrir mis necesidades durante la estancia. - El aseo se realizó de manera correcta y puntual todos los días. - Servicio de desayuno tipo continental estándar. 04 August 2014
Rated 3.0 out of 5.0 by comfortable but noisy I have stayed at this hotel for my last 4 years when I visit this area. The rooms are fine and comfort, but the last stay I had wasn't really comfort. There is some unknown person keep knocking the door at nearly 6;00am, that really makes not comfortable. But, overall, this hotel is comfortable for my last 4 years experience. The above situation is probably happened occasionally. 03 August 2014
Rated 3.0 out of 5.0 by Well kept public areas; dirty dissapointing room I have stayed in thjs property in the past without major issues. Last stay had been at least 10 months ago. Having stayed at other Holiday Inn properties at Mexico City, I was first surprised that at this Hotel, in recognition of my IHG Gold membership I was offered either a snack OR a water bottle ( I am usually offered both). I asked about it, and I was expressly told that it was either one or the other but not both..... Anyway, no major issue here; I can always buy water at the shopping mall nearby. The point that was concerning to me was that my room was far from qualifying as "clean". The carpet showed evident signs that had not been washed cleaned in long time, the lamp desk by the bed showed signs of smoke burns and there was a very noticeable and nasty stain on the room's ceiling. Fortunately, I only stayed a very short night on this property. 02 August 2014
Rated 5.0 out of 5.0 by Good Value for the Price I was pleased with my 3 night stay at the hotel. My only complaints were with the speed and efficiency of the front desk staff and the quality of the breakfast provided. The front desk staff were friendly and helpful, but it seemed to take them a long time to accomplish anything. Checking in took a long time, and then I later waited over 20 minutes to ask them a question about the "business center" computers while they waited on 2 guests in front of me. (A 3d staff member behind the desk simply observed and made no effort to help out). I don't mind waiting my turn, however, this seemed very typical whenever I went to the front desk for anything. I only ate breakfast at the hotel one time; the food offerings were poor and in some cases not being replenished, so there was limited items to choose from. Even the coffee urn was practically empty. The breakfast area staff were not as friendly and helpful as the front desk staff. Despite these minor issues, the rooms were comfortable and clean and I would stay there again! 29 July 2014
Rated 1.0 out of 5.0 by Mal servicio se confían por la ubicación. Mal servicio desde la llegada, no tiene estacionamiento y fue frustrante por tanto tráfico de la zona, el personal de mostrador con poca actitud de servicio y muy lentos. 27 July 2014
Rated 5.0 out of 5.0 by Perfect location to enjoy Mexico City The hotel is perfectly located if you're visiting Mexico City for leisure. Many shops and restaurants near the hotel. The staff is professional and caring. I stay here every time I come to Mexico City 23 July 2014
Rated 2.0 out of 5.0 by Not charged properly I recently rented 3 rooms for 5 nights. One party in one of the rooms left a day early, told the front desk he was leaving, therfore assuming I would not be charged for the vacant room but was I charged anyway. The front desk person told me he had to charge me and that the room was not vacant. The room had been vacant since 11:AM that morning. It seems the housekeeping staff would have noticed the room was vacant. In fact, I would bet they did. I have worked in the industry before and that is the way it works. As soon as a room is vacant, the front desk knows it. I'm thinking I will not go back to that IHG property even though the location is great for my trips to Mexico City twice a year. 22 July 2014
Rated 4.0 out of 5.0 Falta de seguimiento a Solicitud En General, la ateción y el servicio dentro del hotel fue bueno, exceptuando que solicité un cepillo de dientes, y nunca me lo hiceron llegar... Recomiendo establecer seguimiento a solicitudes y preguntar a la salida si quedo conforme. 22 July 2014
Rated 4.0 out of 5.0 Envío de Factura Electrónica Hola: Al momento de realizar el check out, la impresora se descompuso y no pudieron obtener mi factura. Realmente fue muy dificil que pudiera obtener el documento, tuve que llamar telefonicamente aprox. 8 ocasiones, hasta que una semana después una persona de contabilidad me solicitó mi RFC y pudo enviarla. Realmente falta coordinación, comunicación y acceso a la información por el personal de la recepción. No es posible que si la recepción está disponible las 24 horas y es el contacto con el cliente, no tengan acceso a este tipo de información y puedan realizar el envío. En más de 3 ocasiones me comunicaron a Contabilidad y únicamente puede ser en un horario de 9 a 6, de cualquier otra forma tienes que esperar. Ojala tomen medidas en el asunto. 20 July 2014
Rated 5.0 out of 5.0 by Excelente Servicio Me porporcionaron una excelente atención en el front desk. 13 July 2014
Rated 5.0 out of 5.0 excelente ubicacion recomiendo este lugar es muy limpio, ubicación muy buena, atención del personal muy amables y eficientes, lo único que note fue las camas muy chicas. 11 July 2014
Rated 1.0 out of 5.0 by Broken TV I was bullied into buying a TV. Never used the TV during my stay. The TV when turned on was broke. The manager told me everyone watches TV despite me telling him that I did not arrive back to the hotel till night. Would not let me back into the room until I bought a $385 TV, which I could have bought at Walmart for $150. The worst hotel experience I have had in 25 years of business travel. 07 July 2014
Rated 4.0 out of 5.0 by viaje no me gusto que al añadir una noche no me hayan proporcionado lo equivalente al desayuno de ese dia. 07 July 2014
Rated 3.0 out of 5.0 by Empowerment Employees in the front counter lack on empowerment. I did arrive to the hotel on Saturday June 28 at 11:15 am, the employee on the front counter told me that my room was not ready, weird!!! When I asked when it will be ready she told me that the my room could be assign if I pay half rate for the getting to the room before 1:00 p.m.. I ask for the manager and for my surprise the manager was not in the shift, he will arrive at 2:00 p.m. I asked her to check why I need to pay half rate for just two hours if she has the room available. She limit to say that is the rule that the manager establish... she apologizes multiple times, but that is the rule. Employees should be empower to make decisions that to not harm the company but satisfy the customer. I will definitely stay in Holiday Inn again, but maybe not in this one 06 July 2014
Rated 2.0 out of 5.0 by Excepción a la regla Soy socio Priority Club y suelo hospedarme en hoteles de esta cadena. Me había quedado hace ya algunos años en este hotel con una muy aceptable opinión en todos los aspectos, sobre todo por la inmejorable ubicación en la señorial Paseo de la Reforma. Veo ahora que los años han hecho literalmente estragos, desde el estado lamentable de las toallas y cobijas hasta el estruendoso ruido del equipo de aire acondicionado, acusando años de uso y desatención. Aunado a lo anterior, una asignación equivocada, extraña y a más alto costo en mi reservación, necesidad de que una persona de Mantenimiento tuviera que abrir mi habitación (¿?) "es que no tenemos Sistema para darle las tarjetas señor" y otros menesteres han hecho que en mi reencuentro con este hotel, mi evaluación sobre el mismo sea un lánguido Regular. Lástima que no haya tenido la precaución de leer las abundantes críticas vertidas en este espacio y que evidentemente giran en torno a los mismos temas. 01 July 2014
Rated 3.0 out of 5.0 by Bueno y todo normal SI excelente el tema de limpieza en calidad de servicio de personal un poco mal pero todo bien nada con importancia la pase bien la verdad 01 July 2014
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