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Rated 3.8 out of 5 by 216 reviewers.
Rated 5.0 out of 5.0 by Ubicación y Servicio en una sola palabra: Excelentes Estar en el pleno corazón de reforma de la ciudad de México, en un hotel tan versátil como Holiday Inn Express. Con una vista expectacular de la ciudad y una actitud de su personal siempre sonriente, conscientes de saludar, sonreír y resolver cualquier situación o requerimiento es muy reconfortante. Cercanía a muchos lugares y servicios caminando. Recomiendo ampliamente esta ubicación. 22 January 2015
Rated 2.0 out of 5.0 by Lack of Communication Between Staff When I checked in I explained to the Front Desk Team member that I had two rooms. One for myself and another for a friend, and they would be paying for their room. It seems that information was not communicated to the rest of the team. My friend was given a hard time at check in, and my credit card was authorized for their stay. I once again brought this information to the attention of the front desk; however, I discovered Monday morning that my credit card had been finalized with my friend’s room charges. When I discovered this on Monday morning, I brought it up to the attention of the front desk; however, their sense of urgency escaped them. I had to stand at the front desk for 20 minutes while the young lady multi tasked and in between issued me a credit, while her colleague standing next to her was text on his mobile; extremely unprofessional and frustrating. I did not appreciate housekeeping waking me up at seven in the morning inquiring if I had laundry to send out. I understanding they are trying to anticipate guest needs; however, the time is completely wrong. 22 January 2015
Rated 1.0 out of 5.0 by Descompusieron mi camioneta Le deje mi camioneta al ballet y descargaron la batería por q dejaron las luces prendidas del interior y solo le pedimos a la gerente en turno q nos apoyará hablándole a un mecánico y su respuesta fue q no por que el hotel no se hace responsable de eso creo q fue una falta ya que la camioneta de descargo por culpa del ballet en menos de un mes nos hospedamos ahí mas de 9 días por la atención y ya nos conocen los del hotel y no les importo que fuéramos cliente y que perdieran este cliente 20 January 2015
Rated 5.0 out of 5.0 by Excelente Ubicación y habitaciones geniales. Una ubicación excelente desde donde se puede llegar al centro Histórico disfrutando de una agradable caminata. Habitaciones amplias y muy confortables. 19 January 2015
Rated 4.0 out of 5.0 by Buena ubicacion Hotel en una muy buena ubicacion tanto para negocios como para turismo. 16 January 2015
Rated 5.0 out of 5.0 by Muy agradable Tuvimos unos dias de descanso maravillosos, excelente hotel, personal muy cordial y amable. Muy buena ubicación. 15 January 2015
Rated 1.0 out of 5.0 by FATAL Temperatura de la habitacion fatal la temperatura de la habitacion 30 grados... segun ellos porque estamos en INVIERNO y por eso las tienen a esa temperatura, el choque de calor era horrible al entrar y no se podia dormir, lo mas que hicieron fue llevar un ventilador... Demasiado caro para lo que ofrece. 15 January 2015
Rated 3.0 out of 5.0 by BAD EXPERIENCE... Twice This is the 2nd time i use This hotel and it has been poor. For This stay, i Was given a Room that was unmade and with a lot of dirt. Turned Out it should had been blocked. Also i askedfor an upgrade when my room was changed but didnt get an answer. Also i askedfor food to my room and had to go down to the lobby to pick it up. Not what i expect when tired. 15 January 2015
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