Rated 3.7 out of 5 by 115
Rated 4.0 out of 5.0 by Stripysox Pretty good until breakfast
All was good at this hotel until the queue for a seat to have breakfast. This is a reasonable sized hotel but a very small breakfast room, so I presume that queues are a regular feature at popular breakfast times.
We did manage to a get a table and the breakfast itself was fine, a reasonable choice of food and drinks.
Even with the wait for breaskfast, I would return to this hotel, I'm sure if we had gone for a less obvious breakfast time (not on the hour, with everyone else!) we'd have been fine. The rooms were a good size, the air-con was unusually quiet for a hotel room, everywhere was clean. Check-In was straight-forward, all was good apart from the under-sized breakfast room.
06 January 2014
Rated 1.0 out of 5.0 by Unhappy123456 Poor Management
We stayed in two rooms for several nights during the Christmas holidays. False alarm rang nonstop at midnight one evening. All hotel guests on our floor evacuated with their belongings since the siren rang for a long time. There was neither announcement nor any explanation by the staff. There was only one very relaxed Spanish speaking security guard mentioned it was probably a false alarm again when he was asked. Morning breakfast was never enough nor well prepared for the high season. Housekeeping is definitely a bad experience as we got 3 shampoos and no conditioner nor lotion on one day and no bath towels, bathroom rug, shampoo…etc at all the other day. Each day we had to go down to the front desk and asked for the supplies. Worst worst of all finally occurred during our check-out morning (at 6am). Since I would like to save some check-out processing time to ensure we had no problems with meeting our flight schedule, I went to the front desk with my luggage while the others were doing one more round of final walk through to ensure we did not leave any personal belongings behind. They were probably 5 mins behind me or merely the time to wait for another elevator. To my surprise, the staff refused to check me out and demanded to see all of us in person before he was happy to do the check-out. I thought that was definitely an insult to hotel guests. You cannot believe how slow the Internet was. I would not recommend this hotel at all.
01 January 2014
Rated 3.0 out of 5.0 by partycrasher very slow internet
Business travelers are not their main customer when the internet is so slow. Dropped to .10 MPS (yes, point one!) at night, phone modem slow! I saw 6 MPS one day ( I was there 3 nights) but tried at 6am with the same slow speeds. I had files to send to corporate, no luck there. Forget Skype, You Tube, etc obviously. I was told by front desk that it was because so many people use it at night. Right. Time to change servers then guys, you're a hotel!
Otherwise clean room ad decent breakfast. But can't recommend hotel to anyone travelling on business and needs a modern internet connection.
25 December 2013
Rated 3.0 out of 5.0 by JUANOLAS Tiny room for reward.
I got a very small room my guess is cause I got it for rewards,
Second problem when I got home I realized some new clothes from my shopping was missing, It either was stolen in the room or in the airport I cant tell.
Other than that staff is great and hotel is ok.
24 December 2013
Rated 4.0 out of 5.0 by Smokey58 Very good bed
Elevator on the left side broke down on fifth floor. Breakfast area run out of creamer( half and half) and had to ask for it three times before it was replaced.
24 December 2013
Rated 5.0 out of 5.0 by Picartman Great breakfast and excellent room
The room was spacious and had everything I needed. It came with a microwave fridge sink and a large bathroom. It had two tv's and the free internet was a plus. Everything about the stay was perfect and I would recommend the holiday inn to anyone.
22 December 2013
Rated 5.0 out of 5.0 by Karen6610 excellent service
The manager and staff are terrific and most attentive, without exception. Superb service! Location of the hotel is convenient for shopping and airport access. I only have one suggestion for improvement - I would much prefer if the hotel could use ceramic and glassware in the rooms and restaurant. That would be better for the enironment, and more pleasant for customers. There is too much plastic and styrofoam.
18 December 2013
Rated 5.0 out of 5.0 by CoolRunnings67 Wonderful Place to stay
Trust me, I visit Miami at least 3 to 4 times annually and the best recommendation I have ever received was an introduction to the Holiday Inn express. Wonderful team headed by Owen Howe who responded to every request I made, efficient staff at check-in and a wonderful, helpful pleasant Security team. Rooms are adequate size clean, cool and comfortable. Satisfactory breakfast every morning, not the same daily and friendly, and honest grooming team. Perfect location for shopping but unfortunately no shuttle transportation(can't have it all I suppose) Great facilities WIFI, gym pool, clean rooms good atmosphere and free parking!!!!. I really cannot see myself staying anywhere else when visiting Hialeah Miami
04 December 2013
Rated 4.0 out of 5.0 by marckchu nice breakfast
It is a nice hotel. I wil recomend it to my friends.
30 November 2013
Rated 3.0 out of 5.0 by sls2 A so-so hotel
The hotel stay was okay. Nothing exciting or impressive. Room was okay, clean, but dated. Room needs updated. Was a little paranoid with security cameras mounted everywhere and security personnel in the parking lots. Overall, an okay hotel, but I've stayed in much nicer Holiday Inns. Was planning a four night stay but checked out and moved to another hotel after first night.
21 November 2013
Rated 5.0 out of 5.0 by Mexcuntraveler Great service and location
We spent two nights at this hotel. The reception staff was very friendy. The room very nice and clean. The best of all, was the Lady at the breakfast bar, named Estela, she was terrific! Very kind, helpful and always ready wiht a big smile. She makes the difference in our Stay. Thanks a lot Estela for your charming help!
14 November 2013
Rated 4.0 out of 5.0 by AnaMc No Complaints
Older hotel, but room was clean and that is all that matters.
Excellent hot beakfast included in overnight stay. A big savings there for two people! Staff were very friendly. Would stay here when in this area again on business.
06 November 2013
Rated 4.0 out of 5.0 by Leffel Good Location
The location of this property was very good for making business meetings in Ft. Lauderdale and Miami. Hwy and freeway access was very good. Proximity to grocery store and restaurants was also very good - all within a mile of the property.
28 October 2013
Rated 1.0 out of 5.0 by DSac Would not stay there again
The rooms smelled very musty and damp. Would not go back
25 October 2013
Rated 5.0 out of 5.0 by Rosbernyto I've been treated so nicely
There's nothing to say, just: I LOVED STAYING at the Holiday Inn... Thank you very much, i'll be back soon for sure
13 October 2013
Rated 5.0 out of 5.0 by Ani1970 Excelente!!!
I have stayed at this hotel several times since 2006 and have always considered it an ideal hotel for tourists. Good location, good service and comfortable rooms. Certainly recommend this to a friend.
04 October 2013
Rated 1.0 out of 5.0 by Wilson0914 longtime customer Disappointed in this location
Being a Rewards Club member and longtime customer this location is the worst!!! There is no type of standard for customer service. This was my WEDDING WEEKEND by the way. For two of our three day stay there were no towels available. The manager on duty does not smile, does not make eye contact and actually argues with customers. He has the mentality of high school boy. Just a horrible experience. Will report to the event company down the street. Will not recommend.
23 September 2013
Rated 5.0 out of 5.0 by JEDM The best vactions
My best vacation.
I congratulate you on the service think it was a very positive experience.
It is noteworthy that in the estadita congratulate Nayda, Midloune and Milo, who offered their services very well with sound advice and quality service and respect.
My congratulations on the people in the reception. Very successful hiring by the Hotel
17 September 2013
Rated 4.0 out of 5.0 by steveb54 stop over
Good accommodation.Very comfortable bed. Stayed on loyalty floor with comp water and snacks! Our room was a little noisy as near to interstate. Very comfortable room, and excellent breakfast which was appreciated, as there was a wide selection of hot foods and make yourself pancakes.
Pool was not operational due to vandalisum.
04 September 2013
Rated 2.0 out of 5.0 by Pappro Bad wifi, lumpy floors
Average hotel with dated rooms. Feels and smells like an older hotel upon arrival to room. I nearly tripped on initial entrance of room due to the carpet padding being completely pushed Down and feels like your walking on a unlevel slab floor. Overdue for a flooring change. Bed was comfy, and room was clean. The wifi which my computer said I had a 5 out of 5 bars, so no weak signal issue, was DREADFULLY slow. I mean load time for google 20 seconds? I think it is time to upgrade you Internet/hardware. You need something that handles your guest load much better. Staff was nice at check-in. I will be going back to Miami lakes indigo even though this hotel saves me 15 minutes to my destination in horrible south Florida traffic. Which happens to be the next 2 weeks.
03 September 2013
Rated 4.0 out of 5.0 by onrwayup Excellent customer service
This hotel is very comfortable and the staff is very attentive to everyone's needs. I like staying here
02 September 2013
Rated 5.0 out of 5.0 by goodju009 room rates
your room rates was not the same when check. from the IGH reward club hotel network was SO I book 3 rooms by priotory member it caught me of guard when i arrive
29 August 2013
Rated 3.0 out of 5.0 by Jashaer Breakfast
You need to include vegetarian meats for non-pork eating guests. Not all guests are fromt the South, therefore, consider including meats that are not pork for breakfast.
26 August 2013
Rated 4.0 out of 5.0 by 4timevisitor Good option for work and visit
I've stayed at this location several times when visiting family. Convenient location, fair parking. Easy access to the Palmetto Expressway. Nice staff (the woman who oversees the breakfast area is very friendly and attentive. Keeps the place clean). Breakfast choices are not great, but o.k., standard fare for this type of hotel. The rooms are clean. One elevator was not working for the four days I stayed, which made for long waits sometimes (and the A/C in the working elevator was not functioning). Small but adequate workout room and convenient business center. They have a guard on duty so you'll feel safe about your car in the parking lot.
22 August 2013
Rated 4.0 out of 5.0 by AMARE GOOD HOTEL
VERY CONFORTABLE SECURE AND CLEAN ..MY NEW HOTEL IN MIAMI
21 August 2013
Rated 1.0 out of 5.0 by norm1234 441031095
I was near the elevator, there were two, one was out of order. the elevator beeps at every floor, that's annoying. i was facing the front of the building 4th floor over the entrance. horns sounding, waste truck @ 4am back up alarm, got little sleep. at 6am I went to breakfast, (630) start, no coffee even. I had breakfast elsewhere as I had an 8am appointment. I was told I was near to my 8am appointment, turns out I was 10 to 12 miles away, going east. i will not stay at this property again.
20 August 2013
Rated 5.0 out of 5.0 by tiesha Awesome
I can't wait until next vacation to stay at this hotel.
16 August 2013
Rated 5.0 out of 5.0 by krystophh Very Nice Stay
I had a very good time and stay , staff members very helpful and polite
12 August 2013
Rated 2.0 out of 5.0 by Springs12 not a happy camper with this particular hotel
I travel one week out of every 1-2 months and try to stay at the Holiday In Express. This hotel chain usually is very consistent, clean, nice staff, etc... However, this particular hotel in Hialeah lacks the nice and comfortable Holiday Inn Express experience I have come to expect. The staff was rude, I had to switch rooms due to noise, the room was very musty and I woke up with allergies, hairdryer overheated and I ran late to a meeting, the maid service came by a little after 9:00 to clean my room and I was still getting ready, etc.... Just not your typical "Holiday Inn Express" experience!
12 August 2013
Rated 5.0 out of 5.0 by octhern Won't hesitate to stay there in the future
Had to make two emergency trips to Hialeah due to family business. Staff was accommodating and professional. Second time, upon learning of my priority club membership, I was given a suite in the fifty floor...much appreciated. Will stay there in the future due to location, cleanliness and friendly staff. Good job.
08 August 2013