Rated 4.4 out of 5 by 111
Rated 5.0 out of 5.0 by SZeller Great Holiday Inn close to Muir Woods
Great Holiday Inn close to Muir Woods redwood forest and Muir Woods Beach. Really nice room with upgraded features and tons of amenities. More then I think I have seen at most Holiday Inn's.
Great place to stay for a weekend away!
07 January 2014
Rated 5.0 out of 5.0 by Rose34 Christmas Getaway
We usually stay in San Fransisco, but this time we stayed in Mill Valley.
It's a quiet, clean, family friendly, and my family and I really enjoyed our stay.
My boys were able to go swimming, bike riding, jogging, and there is a soccer field near by for my little athlete. We would definetly go back and stay there again.
06 January 2014
Rated 5.0 out of 5.0 by Babe and Buddy Christmas getaway
We came out to Mill Valley and needed a place to stay while we visited our daughter and son in law. This hotel was everything we needed. They provided a good room, good service, and a good breakfast at a good price. Thank You.
06 January 2014
Rated 4.0 out of 5.0 by room 250 highs and lows
low toilet, small seat
sink faucet leaked
Breakfast selection and quality was outstanding
TV set was excellent
channel selection was narrow, no fox news
04 January 2014
Rated 5.0 out of 5.0 by Tmchamberlin Beautiful
The setting and the hotel as a whole was absolutely beautiful! We appreciated all of the recommendations of things to do while we were there and would definitely stay there again when we return to the area.
02 January 2014
Rated 5.0 out of 5.0 by MJ0010 Comfortable stay
The hotel has an excellent location and view of the mountains. The staff was pleasant and provided great service.
01 January 2014
Rated 5.0 out of 5.0 by Rbeaubien I should've stayed here the whole time I was in San Francisco
My stay at this hotel makes me want to move back to California. It was entirely comfortable pleasant easy and enjoyable. My next two nights were spent at a very substandard Mark Hopkins Intercontinental downtown. I should have stayed at this hotel, and just commuted. Stay away from the Mark Hopkins down town, I'm going to share my experiences with everyone I meet for the next while.
01 January 2014
Rated 4.0 out of 5.0 by F Traveler Comfortable, convenient and good value
Not a pretentious hotel, but clean and recently remodeled. The beds are very comfortable with multiple pillows to select from. Good TV, typical little in room coffee maker. Great Italian restaurant virtually attached to the hotel. Easy access to points in Marin and the GG bridge to San Francisco. The breakfast buffet is Spartan, but adequate, usually crowded and slow in the morning.. but included in the price. Nice pool and spa. Recommend rooms in the back or overlooking the courtyard for quiet privacy. Second floor preferred. Safer to leave sliding doors open to small patio.
29 December 2013
Rated 5.0 out of 5.0 by Sojourn Bicycles!!
This Holiday Inn Express surprised us with free bicycles and a paved path that provided a pleasant evening ride and some bird watching. It is even possible to bicycle to San Francisco across the Golden Gate! The staff was excellent, rooms were immaculate, breakfast was well stocked with a great variety and even during the morning rush nothing ran out. All the facilities were what you would expect of a well kept HIE. It is a quiet location on Hwy 1 and easy to access Hwy 101. It is next door to a fine restaurant that we enjoyed. We will stay here again.
22 December 2013
Rated 5.0 out of 5.0 by Mfigueroa Nice place
This place was a bit pricey the weekend of the north face endurance challenge but it was a pleasant stay. There was a musky smell in the room when we first came in but openining up some windows fixed that problem. The beds were comfy and the breakfast was a plus! We used the bikes that were available at no extra cost to explore the bike trails in the area which was lots of fun! I would return to this holiday inn even though prices went up just for the weekend of the race. The amenities and shuttle to the start of the race made it worth my time and money.
12 December 2013
Rated 5.0 out of 5.0 by Flingster44 Front desk check in
We continue to have excellent advance check in. We owe this now to Rolando who knows what room we like and has had that room reserved for us. He was also able to seemlessly added another day to our stay more than once. Between Joanne and Rolando the front desk service always makes our trips enjoyable
12 December 2013
Rated 5.0 out of 5.0 by Veraestau Location, location, location
Right in the middle of a pleasant part of the world, from its proximity to SF to the wonderful paths through wetlands.
05 December 2013
Rated 5.0 out of 5.0 by ALJM guest
If you're in the Mill Valley area this is a great place to stay. Comfortable beds with friendly staff and close to the city.
04 December 2013
Rated 3.0 out of 5.0 by AnyNickname Booking and Billing Issues
I stayed at this hotel over the Thanksgiving weekend and did not check in until Thursday. The hotel is a typical and comfortable Holiday Inn Express. The bed, bathroom amenities and decor are all nice and make for a comfortable stay.
My reservation was made with 4 others at the same time; I did not have any issues checking in. In fact, they let me change the number of beds in my room so a friend would be able to spend a night. However, other people had issues with the rate they were supposed to receive. When all 5 rooms checked out, we all had a no show charge on our bill for a night before we were supposed to check in. The GM, who took all 5 reservations, made a mistake and scheduled them for the wrong day. The form we signed when checking in showed the correct date; imagine our surprise when the bill was slid under our door. The front desk agents when checking out did not have the capabilities to reverse the 'no show' charge and we had to wait until the GM returned. Still waiting to find out if the charges will be reversed.
03 December 2013
Rated 5.0 out of 5.0 by Abs50 Mill Valley
Great location, great room - very comfortable and clean.
26 November 2013
Rated 5.0 out of 5.0 by dclevin Great view from second floor
The view was very nice, the breakfast had healthy options that were very good such as granola soy milk and banana nut muffins - something that I haven't found at other HI Express hotels. The outdoor firepit was a nice touch, but I spent so much time touring San Francisco, I didn't get a chance to sit around it and enjoy it. I would definitely saty here again.
21 November 2013
Rated 1.0 out of 5.0 by 221133mike HIE Mill Valley
terrible place to stay wood floors squeak constantly on both side of our room doors slamming all night loud talking in rooms and cigarette smoke entered room from outside room facing pool area a joke because there was a wooden 6 foot fence between our room and the pool housekeeping carts left in hall way all night tacky the one vending machine for soda put in a dollar received 4 quarters put in a five dollar bill received nothing but did get the bill back tried ones and additional 5s nothing. sent email to staff asking to check in early because my son had surgery still no answer if you want to relax or sleep or have a soda stya away from this property
18 November 2013
Rated 5.0 out of 5.0 by Lukas48 extraordinary good service
Besides a very comfortable and relaxing stay, I would like to make a great compliment to their housekeeping. On my departure I forgot to take my e-reader which I left in my room. That evening I called from a different location and to my releave the e-reader was found, safe and sound. Housekeeping put it on fedex service towards a next location (I was on a road trip) where I retreaved it soon.
A great compliment, I think it an extraordinary good service.
15 November 2013
Rated 2.0 out of 5.0 by Bert57 Poor experience
During our recent trip to California we stayed at six Holiday Inn Express hotels and have stayed at many more elsewhere. The front staff at this hotel were the worse we have experienced. Not accommodating, charged inflated prices with one explanation that there is no charge for parking as there is in San Francisco hotels. This was incredulous as the staff need to appreciate YOUR HOTEL ISN'T IN SAN FRANCISCO. The room was old but spacious and had an odor. The breakfast area is small with poor selections. Very disappointed
13 November 2013
Rated 3.0 out of 5.0 by medico POOR room Servicing
Poor responsiveness to room servicing request. When I left the room in the AM, I specifically asked both the maid directly across the way AND the room supervisor to kindly make up the room during the next hour and a half as I had to be back there to rest in late morning. They promised to do so but when I returned an hour and a half later, the room was not made up and I had no chance for a clean room, soap, shampoo, etc that day.
11 November 2013
Rated 5.0 out of 5.0 by Getaway1 Close to Stinson Beach Hiking Trails
Less than 30 minute drive to Hiking trailheads at Stinson Beach. Great scenery and we lucked out with great weather first weekend in November! Missed evening smores served in lobby by fire but was late to breakfast and was pleasantly surprised to see food still out for those straggles like myself!
05 November 2013
Rated 5.0 out of 5.0 by Belfry Great time
Had a three night stay very relaxing. It was nice to go have a great breakfast in the inn. Caring staff clean clean clean it was awesome.
04 November 2013
Rated 3.0 out of 5.0 by NinaZG Front Staff Unhelpful
Stayed at the hotel for a local wedding. Front desk did not make any effort to find a decent room near my family despite requests. Staff said they couldn't find any "notes" in their computer.
04 November 2013
Rated 3.0 out of 5.0 by cl21 Horrible bed but location and service were great
Great location and the lobby with adjacent firepit was nice. The customer service rep that helped me with check in was delightful.
The hallways and stairwells to the rooms seemed worn out and could use some updating. The room itself appeared to have been updated with a nice flat screen and entertainment center/dresser/fridge storage as well as other features. It was clean too. So at first glance I thought it was a decent room. The bed, unfortunately, was horrible. A very hard,springy mattress and the slightest movement produced a very loud creak from the bed frame. Every time I turned over, I woke up due to the sound. Felt bad for the people in the next room...it was THAT loud.
I stayed at a different HI Express the day before and the day after this stay...both were MUCH better on the hotel room front for the value and were more in line with what I have come to expect from the brand. This one just needs a little more care on the remodel side.
As stated, the location was great as was the service...the room just fell short.
29 October 2013
Rated 5.0 out of 5.0 by Bbuffkin Great place close to San Francisco
This is a great location if you want to stay outside of the city. Our whole experience was wonderful. Nick at the front desk, s'mores by the fire pit after a day of touring and a great breakfast. Highly recommend!
23 October 2013
Rated 5.0 out of 5.0 by 7676 Delightfully dog friendly
My compliments to the General Manager and the entire staff for a job well done. Daisy loved it too.
20 October 2013
Rated 3.0 out of 5.0 by wearytraveler15 Not So Great
The exterior door near our room had no snubber, so it banged all night. A request that it be fixed was met with a smile, but nothing was ever done during the time we were there.
The motel layout is a maze and the signage is poor - trying to find one's way to the office of the restaurant (which is absolutely excellent) is extremely difficult. No excuse for such poor signage.
Otherwise, the motel was average and overpriced.
16 October 2013
Rated 1.0 out of 5.0 by BertaDB Noisy, old, and expensive
This former Howard Johnson's motel sits in a lovely location next to a very good restaurant, but that's about all it has going for it. We live locally and chose to stay at this hotel because it was convenient and dog friendly. With the $75 pet fee, our two night stay was over $600 for a room with a king bed. Perhaps the noisiest room I've stayed in in decades. We were moved to a quieter room the second night, with "quiet" defined as facing the freeway -- noisy but not as annoying as the machine and human noises we suffered through the first night. In-room coffee filter packets were made for a different machine and barely made colored water in our coffeemaker -- we went out and bought coffee and filters of our own -- breakfast is like Hampton Inns and others -- mass produced, but O.K. Plumbing was old and drain plugs did not work. Staff were very nice. We will not return to this facility, nor recommend it to anyone.
15 October 2013
Rated 5.0 out of 5.0 by Chuck2395 Great for a small group reunion
We had a great experience at the Holiday Express by staging a class reunion of 13 people there. The accommodations are very good, the pool is great, the warm breakfast delicious. We were able to hold a welcoming party in the public area and had a good dinner at the Frantonio Restaurant next door. The location is very propitious as it is close to the Marin Airporter for folks flying in and to the bus to Muir Woods. It took us 10 minutes to drive to the Ferry that goes from Sausalito to San Francisco's Fisherman's Wharf and it took us only 45 minutes to drive to the wineries in Sonoma.
09 October 2013
Rated 5.0 out of 5.0 by lwrfl Incredible staff and location - definitely a repeat!
I was impressed from the moment I checked in. The front desk staff went way beyond the "normal" check-in procedures to make sure I had accommodations that met all my needs. I soon discovered that the entire staff goes the extra mile to make sure your stay is perfect. Great team work and leadership here. The place is super clean. The rooms are spacious and have all the right amenities. The location is fantastic - beautiful scenery and easy to go anywhere from here. They even provide free bicycles to enjoy the surrounding trails and nature. About an hour after I had checked out, I discovered that I had left 2 rings in the room. I called the manager, and he immediately checked on it. I thought I had probably lost these rings forever, but they were returned to me and I am so grateful! Stay here - you won't regret it!
07 October 2013