Rated 4.4 out of 5 by 112
Rated 4.0 out of 5.0 by AL89 comfy bed great relax
beautiful outside and comfortable inside, you will rest nicely at night and will have a great breakfast in the morning.
30 May 2014
Rated 4.0 out of 5.0 by Fire4cover Nice Hotel Breakfast Stinks
The hotel was great except for breakfast it was below average. The selection was poor at best. Other than that the staff and hotel are great
29 May 2014
Rated 4.0 out of 5.0 by Code-Welder Nice Place To Stay
We spent one night in the hotel and the service was good, clean rooms, comfortable beds and easy access internet. Only thing was the vending machine did not have bottle water. I was stay there again and suggest it to others who plan to visit the area.
12 May 2014
Rated 5.0 out of 5.0 by gtprix Another great stay
always a great stay, just need to make some changes to breakfast
03 May 2014
Rated 5.0 out of 5.0 by Gonzalo Ida al Aeropuerto
Escogimos este hotel porque está a tres minutos del aeropuerto de MTY.
Los cuartos están amplios y cómodos.
La televsión cuenta con muchos canales.
El personal en el mostrador fue amable y atento.
30 April 2014
Rated 5.0 out of 5.0 by Dencom Great hotel except for breakfast
Great hotel, very quiet and comfortable however the breakfast needs improvement. I get that scrambled eggs are easy to make but how about more stuff like bacon, ham and sausage to go with them. Shredded beef and the other mystery meats that they put out just don't cut it especially when I'm there for a 10 day business trip. Perhaps buying a pancake maker and a hot cinnamon bun station as well like the US and Canadian HIE have would give a better variety at breakfast.
Overall, apart from the breakfast, great hotel, great staff (especially Karen and Sofie), great pool area but the gym area could use an upgrade on the equipment.
Happy hour is a great way to wind down from a day at the hot plant. Well done!
Keep up the great work but please work on your breakfast menu so when I come back in a few months I can look forward to getting up in the morning.
24 April 2014
Rated 5.0 out of 5.0 by Jcthouston2007 Nice Hotel
Hotel is nice but make sure they do not cancel your reservation or you will need to look for another hotel in the area.
22 April 2014
Rated 5.0 out of 5.0 by Victor64 Excelente servicio
Excelente servicio y muy buena atencion de todo su personal
19 April 2014
Rated 4.0 out of 5.0 by rfernandez Good Stay
need to have better attention on front desk, some time are too
many employees for different areas and they lost the attention to teh customer
16 April 2014
Rated 5.0 out of 5.0 by gtprix Thanks BIg Win 2014
I first off would recommend this property that is staying in Monterrey, I have never had an issue at any of my stays and always been treated like FAMILY !!!!. this goes a long way in making choosing a hotel.
To address my the title of my review I would like to thank IHG big win promotion to force me stay at other IHG brands and HIE to realize the lack of service and quality compared to the HIE Monterrey Airport !!!!
Now I wish that new promotion they come out with would allow members to show loyalty to their favorite hotel in stead of forcing them to go to other brands. I feel this totally unfair to hotels that have long time members that look forward to stay where there know your name.
Enough about how disappointing the big win promotion is and back to HIE Monterrey Airport, great service, clean rooms, helpful staff, great happy hour and great staff.
14 April 2014
Rated 5.0 out of 5.0 by Ganador19 EXCELENTE SERVICIO Y ATENCION
Quiero felicitarles por el excelente servicio y atención del hotel y sus empleados.
04 April 2014
Rated 5.0 out of 5.0 by Carlos66 Great Hotel
Very nice place to stay for business or passing by and using the airport.
03 April 2014
Rated 4.0 out of 5.0 by Monky80 Muy Bueno
Llegué a este hotel porque esta prácticamente nuevo, y la verdad si muy bonito y agradable.
Los cuartos muy amplios y bien acondicionados
Sí me volvería a quedar en este hotel.
02 April 2014
Rated 5.0 out of 5.0 by dcmphl Clean and attentive staff
Very clean in room, bathroom, eating area and public spaces. Very friendly attentive staff. Will definitely stay again.
01 April 2014
Rated 4.0 out of 5.0 by jjsr68 Atencion del personal a problemas sencillos.
Tomaron una prenda de vestir del closet aun estando hospedado , durante la limpieza. No coincidian los horarios que yo regresaba al hotel con los de la persona encargada de objetos olvidados y no se pudo arreglar la situacion , no hay una solucion sistematica y dependen de las personas. Me tuve que regresar sin esa prenda.
31 March 2014
Rated 5.0 out of 5.0 by jetweekend Accommodating staff
My early morning flight was canceled and needed to book room for the night. All MTY airport hotels sold out including this one. General manager recognized I was a platinum elite was able to accommodate me. I will book all my MTY layovers at this hotel. Clean, comfortable, good breakfast and friendly staff.
30 March 2014
Rated 5.0 out of 5.0 by jetweekend Highly recommend this hotel.
Friendly staff. Recognized as platinum elite guest. Clean, comfortable room. Good breakfast. Five minute ride to airport. I would highly recommend this hotel. Looking forward to my next stay here in two weeks.
29 March 2014
Rated 5.0 out of 5.0 by Bob9 GREAT HOTEL
The staff were extremely courteous and helpful .I enjoyed my stay everything was excellent.
27 March 2014
Rated 5.0 out of 5.0 by brent69 Excellent, relaxing stay
From the check in process, to the check out process, everything was excellent and without incident at this hotel. I had never stayed close to the airport before, and my experience here will make me spend more nights in Monterrey rather than travelling to the airport from out of town. Clean, comfortable and a good value.
24 March 2014
Rated 4.0 out of 5.0 by Jesusdlf Nice room and cocktail buffete.
Highly recommended, nice staff, good breakfast and cocktails in the afternoon. For business and pleasure alike.
18 March 2014
Rated 5.0 out of 5.0 by ViajerosSLP Muy recomendaboe
Muy recomendable si en el plan que vayas, ya se de negocios, familiar o solo para ir al aeropuerto.
Tiene un restarurant afuera que no es propiedad del hotel, pero es un agregado para ir a cenar ahi.
17 March 2014
Rated 5.0 out of 5.0 por necesidad y seguridad
es un buen hotel y seguro, lo suficiente cercano al aeropuerto. solo que las camas están muy altas para las personas ya ancianas.
11 March 2014
Rated 4.0 out of 5.0 by Trainb18 Staff were very Friendly
I stayed in this hotel for 11 days and I can say the staff was very friendly, their recommendations of how to do during the weekend was good, they also made a map for me!
Thanks for the services
10 March 2014
Rated 4.0 out of 5.0 by Mike46268 Restaurant discount for Holiday Inn guest
There is a restaurant next to Holiday Inn Express and Suites Monterrey Aeropuerto.
It is happier if you provide guest special discount coupon when we dine there.
08 March 2014
Rated 3.0 out of 5.0 by Frustrado El transporte al aeropuerto es limitado en capacidad y horario
Me quede en este hotel y no uno de los tantos otros
(de igual reputación y con tarifas mas atractivas)
por su ventaja de Transporte al Aeropuerto de Monterrey
(que esta a menos de 5 min)
y cual fu mi sorpresa al enterarme que hay capacidad y horarios limitados, por lo cual, o me tenia que ir 1 hora antes de lo planeado,
o FACIL, yo pagaba mi taxi (la recepcionista fue muy clara y tajante en mis opciones), la verdad la próxima vez buscaría otras opciones
04 March 2014
Rated 5.0 out of 5.0 by orozcog1973 Mi experiencia en Holiday Express
Tuve un excelente sitio para llegar del trabajo, con una gran alternativa de comida y bebida en un ambiente muy agradable. (El Papalote) y el servicio de habitación fue también excelente.
28 February 2014
Rated 3.0 out of 5.0 by Unhappy Platinum travelle Hotel caro para ser un hotel promedio
No hay reconocimiento como miembro Platinum IHG. No se ofreció upgrade o alguna cortesía como agua.
22 February 2014
Rated 5.0 out of 5.0 by Rufas32 Great Service
Every one was so kind and really nice and professional. The food was really good.
22 February 2014
Rated 5.0 out of 5.0 by MABP Excelente Servicios
El personal fue excelente, muy atento a mis necesidades y aparentemente de todos los huespedes, la seguridad fue muy adecuada inclusive hasta en el estacionamiento con los autos.
La habitacion muy comoda, mucho ruido en el pasillo durante la noche y muy temprano por la manana por el personal de seguridad y limpieza.
En general, la estancia fue excelente.
17 February 2014
Rated 5.0 out of 5.0 by business traveler132 Nice place to stay
The staff was great, the room was clean and neat, everything was in order. This is a good place to stay close to the airport.
16 February 2014