Rated 4.2 out of 5 by 77
Rated 3.0 out of 5.0 by UK Peachesandcream Spoilt my special birthday !!! A really bad memory...
The reception staff were quite horrid to us.
I asked for a change of room as the steel soap dispenser in the shower was broken and lying on the shower base - and we overlooked a huge concrete roof - perhaps the worse room?
It was not full but they grudgingly, reluctantly changed us to another room - but one said to the other that our room was 'free'.(actually paid for with IHG points) warning her not to give us a better room. Clearly reluctant, as one said she would come and repair the problem - doubtful - with the risk of it falling off again with a potential injury!
I find this demeaning and disrepectful and now wonder if I want to bother with points or the Holiday Inn in the future. We had considered staying and paying for an extra day or so, (as we have done in the past), but decided otherwise as we felt so uncomfortable in this hotel. We moved to a nice hotel, ina superb location at Cap d'Agde where the staff appreciate guests. Sadly customer service is not always good in France - and not at the HI Montpellier.
People collecting points should know how they are viewed by reception staff ... it was embarrassing for us - they spoke in French of couse, but I speak and undertand French having done it at university and having taught French -We have a second home in France and do understand French. They assumed we would not know what they were saying!
Clearly we were 'inferior' guests.
VERY annoying and spoilt a very special birthday for me!!!!!
August 27, 2015
Rated 5.0 out of 5.0 by Burtesta Che freddo in camera...
Unica pecca, l'aria condizionata gelida che non siamo riusciti a disattivare e abbiamo dormito in pieno agosto con i piumini. Per il resto, ineccepibile.
August 26, 2015
Rated 3.0 out of 5.0 by benoits79 Séjour Montpellier
Un hôtel agréable et bien placé, un personnel peu serviable, peut-être débordé par l'affluence, des chambres agréables bien que certains détails attirent l'oeil (moustiques écrasés sur les murs et plafonds non nettoyés)
August 19, 2015
Rated 4.0 out of 5.0 by bichette117 hotel confortable
hotel confortable propre mais un petit petit pour une chambre de 4 personnes on est vite les uns sur les autres manque aussi de rangement et un petit frigo serai le bienvenu
August 18, 2015
Rated 1.0 out of 5.0 by ariboy84 Holiday Inn Express
It is really express, not to impress customers, but themselves
August 11, 2015
Rated 4.0 out of 5.0 by MA 73 BON SEJOUR SUPER PRIX
BON SEJOUR GLOBALEMENT
RAPPORT QUALITE PRIX EXELLENT
PEUT ETRE U COUP DE PEINTURE DANS LES CHAMBRES
August 10, 2015
Rated 4.0 out of 5.0 by Claire33R Lit confortable et très bon accueil
Accueil à la réception très agréable et pleins de bons conseils,
matelas et oreillers très confortable, nous avons très bien dormis.
Seul bémol la salle de bain qui n'était pas très propre,et surtout dont le bac à douche était un peu bouché, on patauge dans l'eau stagnante pas très ragoutant, et des WC un peu "indépendant" chasse d'eau qui reste coincée...
Mais je recommande quand même cet hôtel pour l'accueil du personnel de la réception et pour sa proximité avec la zone odysseum
August 8, 2015
Rated 4.0 out of 5.0 by Nick_777 friendly staff and close to amenities
The hotel is at the end of line 1 but is close to the tram line, a local shopping centre as well as the city centre by tram (15 mins)
Hotel staff are friendly and keen to help if you need it.
Hotel has a swimming pool which is nice
July 24, 2015