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Rated 4.2 out of 5 by 202 reviewers.
Rated 5.0 out of 5.0 by No issues It works I have no issues. Easy access to the 20 to go west. 10 August 2014
Rated 4.0 out of 5.0 by true to their words We stayed 3 nights at the beginning of our vacation. Unfortunately there were some issues. But we reported it at the front desk and we got apologies and compensation like the hotel is promising in their advertisements. At the end of our vacation we gave it a change and stayed 1 night again. This time everything went well and we had a good stay. 10 August 2014
Rated 5.0 out of 5.0 by Great value to stay and explore Montreal We stayed at the Montreal Airport Holiday Inn Express during a road trip vacation to Toronto, Ottawa and Montreal. The location was great for us as we could park the car at the hotel, then use the shuttle to connect to the Montreal public transport system from the airport. It worked out really convenient and easy. The hotel itself was one of the better ones on our trip. The breakfast was hot and fresh, and the rooms were large and clean. All together a great visit. 10 August 2014
Rated 5.0 out of 5.0 by Absolutely comfortable beds The beds and pillows were awesome! I slept like a baby. Rooms were promptly cleaned and supplies were always refreshed. The staff was very helpful in recommending amenities that were available nearby, and providing adequate directions to and from the hotel. The pool water was too cold though. 06 August 2014
Rated 5.0 out of 5.0 by Great place to stay Convenient location and super attentive staff, overall an excellent experience. We would recommend this hotel to anyone traveling to Montreal and staying outside the downtown area. 28 July 2014
Rated 5.0 out of 5.0 by Great room, attentive staff! Clean, comfortable room, nice common areas. Excellent facility overall. The only very minor issue I can offer of is there are no restaurants, bars or stores within walking distance. 22 July 2014
Rated 3.0 out of 5.0 by Disappointed We had to change rooms because the TV did not work. Instructions were not provided on how to work the TV and when we called for someone to help we were told someone would be up right away. We waited 20 minutes and no one came, so we called back down. We were given a new room because of the TV. The air conditioning unit did not work properly. No instructions were provided for the unit. We could not get the fan to run constantly, (to block out noises). The unit would not keep the temperature we programmed in. It would cool down to the desired temperature and then immediately heat back up to a higher temperature. We had to constantly get up at night to make the room cooler. The free airport shuttle service was disappointing. We called down and were told the departure time. We arrived in the lobby 10 minutes early and sat there waiting. After waiting 7 to 10 minutes past the stated departure time. We asked the front desk person what was going on. We were surprised she did not get the driver on her own after seeing us waiting for so long, but she did hunt him down after we said something. Later in the day when we needed a pick-up from the airport the shuttle never came. We had to call for the pick-up. We had not been told by the driver or front desk person that we had to do that. We had questioned both of them about other things relating to the service and they never mentioned it. We have used free airport shuttles at many other hotels and we have never had to call for a pick-up. The other hotels have always had scheduled pick up times through the day and evening. The breakfast was only so-so, not as many choices as other places. 21 July 2014
Rated 5.0 out of 5.0 by Stay at Montreal Very good experience. Comfortable hotel and close to my destinations 21 July 2014
Rated 2.0 out of 5.0 by Returning guest I have stayed at this hotel many times on business since it opened. I ALWAYS had a complaint on the HVAC but the location, people and amenities of the hotel kept me coming back. This trip with my wife was unacceptable. The common areas were dirty and in a state of disrepair, as was our room. Dirty linens, broken furniture, leaky plumbing in both toilet and shower, dirty windows, and a breakfast that was barely edible were most of the problems. We cancelled the last 2 days of our stay and it is doubtful I will ever return. 16 July 2014
Rated 1.0 out of 5.0 by I would not recommend this hotel. Above all, unkind and unprofessional staffs at the front desk. 1. Very embarrassing experience with their attitude to travellers. They did not want to be bothered by travelers. 2. Gave us wrong info about public transportation and parking lots. 3. Poor wifi. Called the front desk asking to check wifi. They asked me back immediately "No one complains. Check your phone or computer" It turned out their wifi had a problem on the day. We were upset with not wifi but their attitude. 4. Broken A/C. Called the front desk next day to come and check it. A staff came and fixed it, but it did not work perfectly. On the day, we slept in a steam room. When check out, we complain this to staffs. They said with smile " Other than A/C, everything was ok? Your check-out is all set" We just left there because did not want to ruin out trip by them any longer. 16 July 2014
Rated 1.0 out of 5.0 by I would not recommend this hotel! Unkind and unprofessional staffs, not maintained room, bad location to access downtown. Only good thing is a restaurant in the building. 1. Staffs at hotel front desk do not want to be bothered by travelers and gives wrong info about transportation. 2. Poor wifi, so kept calling them to check, but they asked me back twice " no one complains, so check your phone". It turned out they had an issue with wifi. 3. Broken A/C. Kept calling them to come and check. A staff came and checked it, but it did not work perfectly. That day we slept in a steam room. 4. Access to public transportation is very difficult. Above all, staffs were very unkind and unprofessional. 16 July 2014
Rated 2.0 out of 5.0 by Uncomfortable beds but good service I was not happy with my stay at this hotel. It was too expensive for the value I received. I would not likely stay at this hotel again. 14 July 2014
Rated 5.0 out of 5.0 by Estancia corta Muy buen hotel, con gran servicio. Teniendo en cuenta que la zona de piscina no está bajo vigilancia podría existir algún mecanismo para poder hacer uso durante todas las horas del día. El desayuno bastante decepcionante y lamentablemente escaso. 14 July 2014
Rated 4.0 out of 5.0 by A functional hotel as a stop on your way through Mtl I was pleasantly surprised by the size of the room (perhaps, it was an Executive room) with 2 TV sets so that myself and my husband could watch different channels of interest to us. The area is rather desolate, you have to either drive or use the shuttle to/from the airport. 13 July 2014
Rated 3.0 out of 5.0 by A/c broken Nice property and convenient to airport; downtown not too far via car either. Breakfast was lacking. Too many people, too little food and too few staff to keep it re-stocked with basics. A/C didn't work properly. Told front desk and they said it would be looked at. Returned several hours later to a warm room. When I told them again, they called the engineer who said he had looked at it (although nobody bothered to tell us that). I said it still wasn't working and they told me they would send someone up ... never came. I just keep bumping the thermostat up and then back down and the ac would kick on for a bit to cool things temporarily. Nice woodlike floors in rooms 13 July 2014
Rated 5.0 out of 5.0 by Friendly staff Terrific and helpful staff who spoke English and French. Gave us good directions and dinner suggestions. Comfortable room and bed, great internet and satellite TV. Parking was convenient and secure in the protected compound. 10 July 2014
Rated 5.0 out of 5.0 by Great Hotel Staff Everything was great except the bed was a little softer than I like, and the air conditioner kept going on and off all night making it difficult to sleep and get comfortable. The darkness in the room needed some work. 10 July 2014
Rated 4.0 out of 5.0 by Montreal stay THe room was ok. It had fake-wood floors throughout so the room was loudand not installed completely, the pull out mattress was horrible (confort). The room was very modern looking. Bathroom was fine. the staff was excellent but did not manage the breakfast crowd well with enough food was fine but not enough. staff was very nice at the front desk. TAXES are pathetic in Montreal and should be mentioned since it amounts to such a large portion of the overall bill. 09 July 2014
Rated 5.0 out of 5.0 by great bed and shower The management and the shuttle driver were great and very helpful. My only issue is that there is no one to help lug a lot of luggage. The manager kindly kept all my luggage in a locked room near the check in desk. Breakfast had a variety of foods. Newspaper was available in the lobby. The shuttle left on time. Would stay there again. Very convenient to the airport 05 July 2014
Rated 5.0 out of 5.0 by Comfortable bed and pillows I always sleep wonderfully. Having a bistro is an added plus. They have also added wine for sale at certain times in the lobby.The hotel staff was courteous but one could see that at times they were stressed due to the volume of people arriving. They were very polite with demanding customers from observation. I missed having the water ball display on in the front lobby when coming in. I find it soothing for customers and staff alike. i would like to see the food for breakfast hotter and more variety. Maybe added staff would help. 04 July 2014
Rated 5.0 out of 5.0 by Excellent Choice Great place to stay in Montreal. Modern, convenient and friendly place to stay. 03 July 2014
Rated 3.0 out of 5.0 by Good service Bathroom cleanliness was questionable but the room itself was neat and comfortable. 30 June 2014
Rated 5.0 out of 5.0 by Excellent Value for Money I stayed there for two days and was satisfied with everything from the cleanliness of the rooms to the breakfast. The only CON I have is for the restaurant in the hotel. We went there for dinner one night and the food we got was not cooked well. The justification from the hostess was even more hilarious, but the cook did attempt to serve better food. So we ended up not ordering main course because we wanted a "worry" free drive back to home. I am not taking it as a serious crime since they are young. Other than this minor issue, the stay was a delight! 27 June 2014
Rated 3.0 out of 5.0 by OK for an overnight stop Stayed at this hotel after a long flight and arrived late evening. Only food reception could suggest was a delivery service and even the photos on the leaflet made the food look poor. We didn't eat. The breakfast the following morning was just about acceptable. The room was reasonable although splash marks on the walls. Acceptable for one night only 25 June 2014
Rated 5.0 out of 5.0 by enjoyed our stay The Hotel was clean and staff friendly .Enjoyed our stay very much and would stay here again. 19 June 2014
Rated 4.0 out of 5.0 by Didn't have requested room available I had reserved a 2 beds hotel room at least 3 months previous to our booking date of 14 June but unfortunately when we arrived from a VERY long trip from overseas we were given a King-bed one with a pull-out couch which wasn't quite acceptable since the other person in the room was also a female and didn't want to share same bed - So one of us had to sleep on the pull-out couch which wasn't comfortable. The staff was quite apologetic and offered to void our parking fees for a 2-wk period which help somehow to reduce our disappointment. I don't understand how that can happen - Was told that a family had decided to stay an extra-night. Shouldn't they have been told that their room was already booked for that night and that THEY should have had to move? 19 June 2014
Rated 4.0 out of 5.0 by worked out well for group of 50 attending hockey tournament worked out well for group of 50 attending local hockey tournament 19 June 2014
Rated 5.0 out of 5.0 overall stay Overall cleanliness was very good. Staff were very helpful. Breakfast had lot of choices to select. Only outside parking available. Easy access to major roads. Lobby was very relaxing and welcoming. 18 June 2014
Rated 5.0 out of 5.0 by Comfortable bed and updated motel As a frequent traveler a good nights rest is very important ,,, Room clean, be comfortable and staff friendly 10 June 2014
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