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Rated 4.3 out of 5 by 80 reviewers.
Rated 1.0 out of 5.0 by no hot water. no customer service when i arrived late in the evening there was not any hot water and any spare power outlets were not easy to find. the entrance to the carpark is also quite tight and easy to miss. 01 February 2014
Rated 5.0 out of 5.0 by Very clean Stayed a few nights and it was very pleasant. Will come back. 04 January 2014
Rated 5.0 out of 5.0 by Mini Vacation Great place staff very helpful, rooms were really clean. Breakfast was also really good, parking also very accessible. Highly recommend it! Will definitely stay here again! 02 January 2014
Rated 4.0 out of 5.0 by Great hotel for the money Great location and close to many things, tasty hot breakfast, friendly & helpful staff, clean rooms 30 December 2013
Rated 5.0 out of 5.0 by Great hotel, staff and convenient location I was so impressed with the staff at this hotel. We got in to town early and called and were allowed the check in early. The GM checked us in and also printed us directions to the stadium for our bowl game and made sure we could get there, etc. The next day the front desk helped us with a few requests as well- they are just a very helpful staff that make you feel important and make sure you are taken care of. The hotel itself is very much modern and up to date- very nice inside. Our room was great and we loved staying here. The area around the hotel is ok, not the greatest, but not bad or unsafe feeling either. There is a Walmart close by and some fast food type restaurants. It was really convenient as it's close to two freeways and just minutes from downtown. As long as you have a car it's a great location. I travel a lot for work and am usually in upper end hotels, but I would definitely stay there again. The hotel is nice and the staff go above and beyond. I have no hesitancy in recommending this place. 30 December 2013
Rated 5.0 out of 5.0 by Great Stay! Arrived late Friday night only to be pleasantly surprised with a goody bag. Very friendly staff. I had 2 nights of very peaceful and comfortable sleep. Good breakfast each morning. Definitely coming back next time I am in this part of town. 19 December 2013
Rated 5.0 out of 5.0 by Great Front Desk Service Commending Mireille (front desk) - helpful, knowledgeable and prompt service. All done with a welcoming smile in person and over the phone. Goodie bag was a pleasant surprise! 13 November 2013
Rated 5.0 out of 5.0 by Very efficient check in staff Hotel is very clean and Breakfast serving changes ever morning. Hot coffee all day and if you are regular you get a little bag of goodies. One of the better HI Express units 09 November 2013
Rated 5.0 out of 5.0 by Great location-close to everything We were a late arrival but the desk clerk was very gracious offering us a "goody bag" of snacks and water. Breakfast was a little disappointing because they didn't have any hot foods that didn't include milk and/or cheese. #Most Holiday Inn's offer pancakes or waffles.# My husband is lactose intolerant and had to stick to the cinnamon rolls. Our room was very spacious, well appointed and clean. Traffic noise was a bit louder than we are used to but it wasn't unbearable. Bed was comfortable, HD TV was great and the neighbors were quiet. Unfortunately, the hotel rented out a room adjacent to the breakfast area for a private party and they allowed all the small children to run all over the hotel and yell and scream. The manager should have requested that they stay in their rented room and/or the parents should have controlled their children. Fortunately, we were only there for the weekend and were close to everywhere we had to go. 03 November 2013
Rated 5.0 out of 5.0 by Very clean hotel and convenient location I'm very picky about where I sleep and I was very pleased by the aesthetics of this hotel. Very clean and modern looking. Looks like it was recently remodeled. Very convenient location. I'm a local and stayed here for a staycation and had a good experience. They accommodated an early check-in and a late check out. Did not try the breakfast since I like sleeping more. Will be back for sure. First time staying here and was not disappointed. 18 October 2013
Rated 4.0 out of 5.0 by Comfortable bed and great service Very clean. Friendly staff. Definitely would stay there again. 12 October 2013
Rated 5.0 out of 5.0 by Great Place to stay for USA BMX Chula Vista Nationals Great place to stay, rooms were recently remodeled and very clean. The staff service was off the charts, everyone was so professional and friendly. Parking lot was well lit and secure. They even gave my son a goody bag when we checked in. We will stay here next year, and will recommend this hotel to everyone racing Chula Next year. Thanks Holiday Inn Express, National City. You guys rock! 04 October 2013
Rated 5.0 out of 5.0 by nice hotel this was probably one of the nicer hotels i have stayed in, the staff were very helpful and attentive. 03 October 2013
Rated 4.0 out of 5.0 by Annoying smell in the lobby Had to endure an awful smell in the lobby. It smelled musty or similar. Fruit at breakfast bar was over ripe. 23 September 2013
Rated 5.0 out of 5.0 by HI San Diego South Murielle and all the staff were fantastic making for a very enjoyable stay. 05 September 2013
Rated 5.0 out of 5.0 by Wonderful front desk staff, nice room and enjoyed the pool Seems to be a newer hotel or recently upgraded very clean and a wonderful front desk staff, very friendly joined me for a chat in open area at front. I travel and use Holiday Inn's all over and this was a very friendly location. 05 September 2013
Rated 5.0 out of 5.0 by Would stay again Reception was great. Location was perfect because I had business across the border as well as in San Diego. This hotel was all that I expected of a Holiday Inn Express. 27 August 2013
Rated 5.0 out of 5.0 by Great service, outstanding cinnamon rolls and good coffee Our reservation for two queen beds was correct. The staff was courteous and helpful offering maps, etc. Breakfast items were plentiful and good, especially the cinnamon rolls. We had a restful stay with virtually no noise. 18 August 2013
Rated 5.0 out of 5.0 by Excellent Hotel Comfortable bed and great friendly staff. An absolute bargain for the price paid without compromise. 17 August 2013
Rated 4.0 out of 5.0 by Clean hotel The hotel was small, but we had a comfortable stay, I liked the fact that the rooms were clean. It also came with breakfast which was okay. Staff was friendly. I would recommend the hotel. 15 August 2013
Rated 4.0 out of 5.0 by Bed was a little hard but very friendly service. Bed was a little hard but overall had a very positive experience. The staff was very friendly and professional. 10 August 2013
Rated 4.0 out of 5.0 by Great Location and service Ideal location for a Filipino guest. Close to Filipino restaurants and shops. Excellent service from staff. BUT I need my points corrected. Overall great experience. I will come back again. 30 July 2013
Rated 4.0 out of 5.0 by Great Staff - welcoming and friendly I stayed at this hotel for a month while recovering from surgery. I picked the location because it was easy to get to and there were a lot restaurants and stores nearby. I found all of the staff very friendly and welcoming. Everyone from the front desk staff, to the breakfast staff, maids, maintenance guy were always happy and helpful. Ashley the manager was very polite and helpful. 22 July 2013
Rated 1.0 out of 5.0 by Uggggh! Right from the time I drove into this hotel till I checked out, it was a nightmare. The entrance raised my apprehensions. The check in was reasonably ok with no upgrades available for a Platinum member as the property has no suites. I carried my bags to a smelly elevator, getting off to a smelly corridor with dirty old carpets and then onto a two queen bedroom with damp air and old smelly carpets with no place or furniture for the bags, After placing my bags on the floor, I stepped into the washroom that barely had standing room. It was too late in the day (10.30 pm) for a tired traveler to look at other options. Next morning, after an average breakfast, I went online and booked another Holiday Inn Express hotel in San Diego using my points and cancelled my stay at this hotel for the second night. The service for check out was good and I felt like being released from Alcatraz prison as I stepped out. It is shocking how this is even an IHG property and how it has got some good reviews on other sites.. Either those are manipulated or those people have never stayed in a decent hotel. 14 July 2013
Rated 5.0 out of 5.0 by Could not have been more pleased The room was very clean and very comfortable. The front desk clerk was so kind and polite. We would love to stay here again. 01 July 2013
Rated 5.0 out of 5.0 by Awesome Stay We enjoyed every minute of our stay. The room was comfortable and very clean. The breakfast area was very clean and was very good. We felt safe in our room and in the rest of the motel. We especially liked the helpfulness of the staff. Ashley (checked us in on our first day) was the greatest. She was so helpful and always had a smile on her face. She gave us great recommendations on where to eat and where to visit. She even printed us a map to find an area that was great to buy souvenirs at that wouldn't cost outrages prices. We would recommend this motel to anyone who is visiting the San Diego area. 30 June 2013
Rated 3.0 out of 5.0 by Good for One Night The hotel looked clean, but when you walked into the room it had an odor. A little air fresher would of helped. Also the room was very small. We have stayed at other Holiday Inn where the standard rooms are a little bigger. The breakfast was okay, but I've had better. The staff was friendly and very helpful. 19 June 2013
Rated 5.0 out of 5.0 by Good It's a good hotel to stay. we had a good time It's a good hotel to stay. we had a good timeIt's a good hotel to stay. we had a good timeIt's a good hotel to stay. we had a good timeIt's a good hotel to stay. we had a good timeIt's a good hotel to stay. we had a good time 13 June 2013
Rated 5.0 out of 5.0 by My go to hotel whenever I have business in San Diego. I travel to San Diego county a once a month for my usual 3-6 day business trip. My drivetime is anywhere from 2-4 hours depending on traffic, time of day exc. I'll be very honest I have had some of the more interesting drives going to San Diego county. Everytime I make the journey to this hotel, Brenda or Erica is always there to great me (with an inviting smile), and make me feel like a special guest. I have come into this hotel on more than one time exhausted beyond belief. The staff always has everything ready for me to check in with a simple swipe of my card. The hotel itself has a easy parking area to the south,east and west of the hotel. Parking spaces are nice and wide to ensure less damage to the guests' vehicles. The rooms are always clean, beds are always made. 30 May 2013
Rated 3.0 out of 5.0 by It's all window dressing Well when we arrived we were pleasantly surprised...walking into the lobby, it smelled freshly cleaned and looked like it had recently had a cosmetic makeover. All the decorations were modern and brightly, pleasantly colored. Check in was smooth and courteous. The ride up in the elevator was scary...very DARK inside and they make the most unsettling noises. Elevator opened onto our hallway, which also looked like it had been recently carpets, fresh wall paper...but be warned ceilings are barely 7ft tall. Nasty ceiling tiles obviously are hiding the addition of the sprinkler system and other facility systems. Felt creepy walking down the squat hallway. Room was lovely! Fresh everything, curtains, furniture, flooring. Bathroom was tiny but impeccably clean. Room came with fridge and microwave, king size bed (too soft) and full size hide a bed sofa (without any kind of linens whatsoever!). Called the front desk and poor attendant was "the only person in the building" and could/would not bring us proper bedding. We had to fetch it ourselves. And then we only were given a comforter, a flat sheet and this bed scarf thing...DUH, where's the pillows, bottom sheet & mattress pad. Guy was too harried to do anything about it so we made do. We reported a broken ice machine on our floor and were simply told to use another floor's. Was not repaired in the 4 days/3 nights we were there. Air conditioning didn't work so great, froze one half of the room but lacked proper power to circulate in the whole room leaving half of it stuffy. Jacuzzi continues to be broken (see other reviews)! We were there 3 guest said she had spoken to the front desk about it and it was to be repaired tub never did work! And let's not forget the fact that at no time during the 3 days were there pool towels available!!! Breakfast...what a joke! Stale pastries (every day), dried out breads, rubbery/weird/tepid eggs, and GROSSLY watered down juices. Bacon & sausage was okay. Eating with tiny plastic implements is just ridiculous...doll house sized plastic ware. You'll see in other reviews the property owner blames this on corporate and what they are allowed to serve...poor excuse for stale products however. Other guests were rude! There was a kids basketball team there. And adult guests were on the public balcony playing music and drinking beer. TVs were blaring and we could hear EVERY footstep through the thin walls & ceiling. Called the front desk about the rowdy kids & adults and it was handled within minutes. Staff was a mix of helpful and helpless! Overall, it was an OK hotel but it is better when viewed from afar. The new decor doesn't make up the other missteps. And lastly, the owners, reply to these reviews sort of says it all...lots of excuses for the same complaints. We visit San Diego 1-2 times a year and I'm not certain I would stay at this Hilton property again. 23 May 2013
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