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Rated 4.5 out of 5 by 167 reviewers.
Rated 5.0 out of 5.0 by Friendly Staff My husband and I want to Thank the staff of New Berlin Holiday Inn for helping make our Christmas 2013 away from home very comfortable. 06 January 2014
Rated 5.0 out of 5.0 by Clean room We found the room to be clean and the dtaff friendly 05 January 2014
Rated 5.0 out of 5.0 by Great service Carol and Dawn were exceptional in making my stay excellent. I had had surgery and could not lift the luggage. They helped by taking the luggage at the beginning and picking it up at the end of my stay. Felt very welcomed by all of the staff. My stay lasted until January 2, 2014 05 January 2014
Rated 5.0 out of 5.0 by Overall experience was great The staff was extremely friendly, my room was clean, comfortable and inviting. 04 January 2014
Rated 4.0 out of 5.0 by Good value. We have stayed here several times while visiting the Milwaukee area. Staff and service are excellent. Room was clean and comfortable. Breakfast was at least as good as any other hotels in this price range and better than most. Staff very friendly and helpful. 30 December 2013
Rated 5.0 out of 5.0 by Comfortable bed and nice facilities The atmosphere of the Milwaukee-New Berlin Holiday Inn is quite nice for the price. It has nice work out machines and a great breakfast in the morning. It is a really great price for a nice room with a comfortable bed and pillows. 16 December 2013
Rated 5.0 out of 5.0 by Back again! I highly recommend this hotel. Great location, staff and rooms. Usually, I have a hard time sleeping but the mattress and pillow were very comfortable. 15 December 2013
Rated 5.0 out of 5.0 by Home away from home! This was my first time lodging at this HI location. The staff was great! The continental breakfast was unbelievable from hot to cold items to choose from. The complimentary wine and beer at dinner time was a treat along with the fresh warm cookies. I liked it so much I decided to come back the following week :) 09 December 2013
Rated 4.0 out of 5.0 by Good but horrid shower pressure I stay at this hotel at least every other month. I don't know if i will go back due to the water pressure. It has always been good but they must have installed a water softener or lost water pressure because you cannot wash the soap off your skin or hair. Think seinfeld episode No matter how much i like the rest of the hotel i cannot go to meetings feeling dirty so i doubt i return. 18 November 2013
Rated 5.0 out of 5.0 by Awesome experience The room was comfortable and spacious. Everything was clean, breakfast choices were great, and staff especially friendly. 15 November 2013
Rated 5.0 out of 5.0 by A Great Hotel! The Holiday Inn Express in New Berlin is always my choice when I am staying in the area. It is very clean, the staff is friendly and helpful. 15 November 2013
Rated 5.0 out of 5.0 by Great quiet relaxation The staff was very friendly. The room was very quiet - we heard no outside noise at all. Everything was perfect. 12 November 2013
Rated 5.0 out of 5.0 by Peace and quiet My husband and I stopped in an a Saturday and spoke with manager Carol about a room for the next day. Carol was very helpful. She showed us a couple of rooms then booked us and gave us a very good senior discount. We wanted a king room away from everything so that we could be by ourselves and have peace and quiet. We couldn't have had a better experience. We felt like we were the only two people in the whole hotel. Our lives at the present are filled with loved ones who either live with us or take up a lot of our together time. My husband and I needed a night away from all that our lives throw at us on a daily basis. Thank you and all the staff who helped us regain some of our peace and relaxation. Breakfast was excellent. We don't each gluten, so having bacon and eggs on the menu were wonderful. Please keep up the great job you all are doing. 07 November 2013
Rated 5.0 out of 5.0 by Clean and comfortable. I recommend the Holiday Inn Express located in New Berlin. I stayed for 10 days and had a pleasant experience. The staff was very nice. The hotel, dining, pool, laundry, and fitness room were clean. The only "issue" I have is the room was very dusty when I checked in and remained that way even after the staff cleaned and/or changed my linen or towels. Other than that, I will stay at this hotel again. 01 November 2013
Rated 5.0 out of 5.0 by Never had a bad stay I have been to this hotel about 10 times and never have a complaint. Everyone there is nice, rooms are clean and bed extremely comfortable. Pool area is always clean and service is very prompt. I will stay there every time needed and recommend it as well 30 October 2013
Rated 4.0 out of 5.0 by Nice place for a visit Overall a great experience here. Everything you would expect from HIE. A great value for the price. I would recommend this hotel. 23 October 2013
Rated 5.0 out of 5.0 by Great staff, very accommodating This is one of the nicest HIE that there is. You really feel at home from the moment you arrive. Rooms are great, well kept and maintained. Over the years you see the same staff, this shows how great this place is. 20 October 2013
Rated 5.0 out of 5.0 by Clean and comfortable The room was VERY clean and the bed was SO comfortable! The staff was also very friendly and even though I had to check out an hour before breakfast started, they were kind enough to make me aware of the choices that were available early (yogurt, fruit, juice...) so I wouldn't leave on an empty stomach. I would definitely return. 10 October 2013
Rated 5.0 out of 5.0 by Great service and beds were very comfortable. Nice quiet hotel with great help by staff. Rooms were well kept and clean. Maids did a great job and were very friendly. 09 October 2013
Rated 5.0 out of 5.0 by Best Holiday Inn in Milwaukee area!!! I LOVE staying at this Hotel when I travel to Milwaukee. There are plenty of other hotels, but this one is very affordable, the included breakfast has lots of choices and is kept fresh by the staff. The workout room is okay with basic equipment; however the large pool and hot tub are perfect. The area has LOTS to offer in the way of food within walking distance, not to mention local stores across the street. The hotel is very quiet, so expect the best night’s rest you can imagine while away from home. The staff are always extremely friendly and make you feel as if they genuinely know you. It is simply a VERY good place to stay while traveling. 06 October 2013
Rated 4.0 out of 5.0 by Comfortable and clean This is an excellent hotel. The rooms are spacious and clean, and the beds are very comfortable. The only reason I gave it a 4 instead of 5 is because the employee service seems to be up and down. Some employees are very friendly and helpful; others ignore you or are almost rude. However, we have have stayed here before and we will stay here again due to the hotel overall comfort and location. I would recommend it. 05 October 2013
Rated 5.0 out of 5.0 by Nice clean Hotel. Great location Helpful friendly staff. Daily Guest reception, which is unusual. Most Holidays, if they do have it only do it once a week. Room was clean and updated Excellent location to Airport and restaurants. Several good places to eat are within walking distance 30 September 2013
Rated 5.0 out of 5.0 by Muskego Wedding Our room was very clean and comfortable. Your location was so convenient for the wedding we attended and just off of the interstate highway. I recommend the breakfast as it had a wide variety and everything I tried was fresh and hot. 25 September 2013
Rated 1.0 out of 5.0 by Uncaring staff It wasn't just that the elevator was broken and we had to carry ourselves and our bags up four flights of stairs, it's that the staff didn't care!!! Plus didn't even get extra points because of the mechanical problems with the Otis elevator. Really not even a few lousy points for my Rewards card?!? Very disappointed. 25 September 2013
Rated 5.0 out of 5.0 by Great location! The best customer service hands down. Restaurants are within walking distance including a Target 23 September 2013
Rated 4.0 out of 5.0 by New Berlin HIE Everything was nice but the bedding has an old feel ---you know worn 23 September 2013
Rated 4.0 out of 5.0 by Room Temperature Our room air conditioning was turned all the way down (not by us!), which made it extremely cold. We came back from our day out and had to turn on the heat just so we could stay in the room. It took around 30 minutes to get it to a tolerable temperature, which was an inconvenience for us since it was later in the evening. We had to sit out in the breakfast area and wait for the room to warm up. It turned out that the same thing happened to another couple traveling with our group who had a baby with them. They sat out in their car while their room warmed up. Unusual for a Holiday Inn Facility, again very surprising and inconvenient! 10 September 2013
Rated 2.0 out of 5.0 by HouseKeeping Poor The hotel was in a great location and the front staff was excellent. The housekeeping on the other hand was the worse I have ever experience. I have stayed at a lot of Holiday Inn Express' throughout the country and this is the first one that I have to complain about the housekeeping. The beds were poorly made, floor was not vacuumed, the furniture not dusted, coffee not refilled, and garbage not emptied. I would recommend the hotel only if the housekeeping was improved!!! 06 September 2013
Rated 5.0 out of 5.0 by great place Very nice hotel close to city. Clean with eating and store choices close by. Very safe area. 05 September 2013
Rated 5.0 out of 5.0 by Great Staff Stayed for the 110th Harley Davision event. Great staff, always had a smile. Breakfast very good each morning. Easy access to highways. 05 September 2013
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