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Rated 4.2 out of 5 by 387 reviewers.
Rated 3.0 out of 5.0 by Credit Card Holds I was not happy with your charging policy. I checked out on 10/13 and my account had an authorization charge as well as the actual room charge. So double the amount I was intending to pay was on hold from my account. I had other monthly expenses debited from my account so that put me in a bind for a few days. I will not be paying with a card again IF I decide to book with you guys. Cash only. 18 October 2013
Rated 5.0 out of 5.0 by Absolutely excellent!!! After working in travel for the past 9 years I have stayed in many 4-5 star hotels within the UK and Europe. I booked this hotel to try and cut costs to enable me to have more funds for shopping. Whilst the hotels may not be as grand in size as others I have stayed in the service was better. The rooms were an adequate size and spotlessly clean. There was a flat screen TV, electronic safe and ample space for my shopping bags. It was lovely to be welcomed back after an extremely hot day shopping to ice cold lemonade in the reception. The breakfast was better than I expected. Nice and hot with a large selection. Complementary hot drinks are available 24 hours a day which is bonus. If you are looking for somewhere safe, clean, comfortable, in a great location and not over exspensive then this is the place for you. I am already looking at dates to return in the near future. Thank you so much to all the staff who made my trip so enjayable. :-) 15 October 2013
Rated 5.0 out of 5.0 by Very good hotel Very comfortable beds , very good service, nice city view 10 October 2013
Rated 2.0 out of 5.0 by Very crowded rooms and very high price A VERY expensive place to sleep and a VERY small room 10 October 2013
Rated 4.0 out of 5.0 by Good hotel, great staff On first arrival we were made to feel welcome and throughout our stay the staff made the difference. The room and facilities are good as they are, even if there is room for improvement when it comes to the beds which were a little too short (I'm 1.80m and my feet would just stick out so I had to sleep at an angle) and the breakfast which could have offered a different selection every now and then. But otherwise we were very happy, the level of comfort the room provided such as closet space, bed firmness, choice of pillow firmness, a writing desk, free wireless internet, water pressure etc and the like were great. Best thing about the stay besides the view (we paid a little extra and got one of the best I'm sure in room 3305, viewing both Freedom tower and Empire state) though was the staff. Extra services made to feel like no extra effort really pleased us and made us feel comfortable, extra room viewing in the evening, extended checkout period at no extra cost, free lemonade in the lobby, quick response when some guest had locked the in-room safe on departure, all these things and more will see us revisiting for sure when we come to NYC next (this was our 4th, we're addicted). If we have any regrets it would be that we would have liked to thank each staff member personally but life interfered per usual. Sorry people, we'll get you next time! Much thanks for all and warm regards, Rick & Daphne 09 October 2013
Rated 2.0 out of 5.0 by Worst ever breakfast One of the worst ever breakfast in a hotel. The room is really little (20 places) for the size of the hotel. The choice is poor. The rooms, for the price, are little, with dark colors, like the corridor, very dark. I am a platinum member with 62 night in Holiday Inn Hotel this year, so I visit a lot. 09 October 2013
Rated 5.0 out of 5.0 by Would love to stay again! We really loved the location of this hotel and found all of the staff to be very friendly and helpful! We stayed in New York for the last 3 nights of our honeymoon and this was the only hotel that remembered we were on honeymoon and congratulated us on arrival. There was even a small gift in the room waiting for us! When looking at the location of the hotel to Times Square on Google maps it didn't look that close but upon arrival found that it was literally around the corner. We would recommend this hotel to anyone looking for a good, comfortable B & B option in New York in a great location. 09 October 2013
Rated 5.0 out of 5.0 by Great stay I enjoyed the stay and I will visit again. Staff was very friendly and helpful . The room was very clean and comfortable. 06 October 2013
Rated 5.0 out of 5.0 by good bed Room a little small. Good bed. Blocks away from yes square and many of other attractions 05 October 2013
Rated 5.0 out of 5.0 by Great people! I can always count on a pleasant stay. The staff really makes you feel important and takes care of any of your needs. 03 October 2013
Rated 4.0 out of 5.0 by Excellent standard and location Excellent central location. Great staff. Room perfectly acceptable. Other guests a bit noisy at times, but you'll get that anywhere. free internet wifi. free baggage leave service after check out. 02 October 2013
Rated 1.0 out of 5.0 by I will never use it again It was a shock for me to experience this quality, I am used to better quality associated with the name. Carpets are dirty and room is old. 30 September 2013
Rated 1.0 out of 5.0 by Worst Experience in any Holiday Inn ever I never imagined that i would say this about a Holiday Inn any where in the world. I travel a lot, and always ask my secretary to book me in a Holiday Inn no matter where i am in the world. This time in NY was a disaster. The toilet backed up. The way they cleaned the bathroom afterwords.made me sick. They refused to change my room. I paid almost $500 per night in a very small room, so nocisy, anyonw walking in the corridor can wake you up. etc etc 30 September 2013
Rated 5.0 out of 5.0 by Stästetour New York Sehr geehrte Damen unde Herren, vielen Dank für die freundliche Begürßung im nEw York, das Hotel hat eine sehr Gute lage. Gesamteindruck sewhr gut, ich würde das Hotel immer wieder besuchen. 30 September 2013
Rated 3.0 out of 5.0 by Up to standard in general My experience with the 3 nights stay was in general within expectation. Just a bit surprised that I was told that there will be no points credited for the 3 nights stay as an IHG member. 27 September 2013
Rated 5.0 out of 5.0 by Excellent Six ladies were visiting New York to celebrate a 40th birthday, and chose The Holiday Inn Express as our accommodation. The hotel placed in the room of the birthday girl a helium balloon and Holiday Inn Express mug filled with sweets. The hotel is conveniently sited half way down on 39th street between 8th and 9th Avenue and therefore was within walking distance of Times Square. New York is a vibrant city and one which is best walked. Whilst taxis and buses are available, due to the volume of traffic, walking is the best option. This Holiday Inn Express provided us with everything we needed and helped to make our stay fantastic, as did the staff who were very friendly and helpful. Well done The Holiday Inn Express. 27 September 2013
Rated 5.0 out of 5.0 by All fantastic. Great from arrival until departure. Caring staff, comfortable room, nice breakfast, convenient location. 26 September 2013
Rated 5.0 out of 5.0 by Good service at front desk. We love staying at this Holiday Inn Express. Very convenient location. The only problem is the very slow elevators and the congestion at the hallway for the elevators on the main floor and in the breakfast room.. 25 September 2013
Rated 4.0 out of 5.0 by Good location and generally comfortable Hotel is generally good for a base in a central location. Everything is clean and the staff are friendly. 2 areas which were slightly disappointing are (1) The breakfast area is no-where near big enough, so you have to wait for a table or share with other guests. Or take breakfast to your room. (2) There are only 2 lifts and if you are on a high floor, the lifts took a while to come. 25 September 2013
Rated 5.0 out of 5.0 by Wonderfull Pleasant stay, beautiful location and breakfast. staff friendly and helpful. Will go back to your hotel and will recommend it 'of course! Tank you! 24 September 2013
Rated 2.0 out of 5.0 by waiting in line Two very small elevators . Waited over ten minutes before walking down 15 floors to another line for breakfast that was not worth the wait. 24 September 2013
Rated 5.0 out of 5.0 by Great Hotel Initially the location of the hotel was a bit intimidating (it is not in the best part of town) but once you get used to the hustle and bustle of the area you don't even notice it. Hotel is in a quiet street and is brilliantly placed for the subway. Staff are lovely (friendly and VERY helpful), bedrooms are well equipped and cleaned daily, and the breakfast is fab. I paid the extra for a city view which was well worth it. All in all a great hotel. 23 September 2013
Rated 5.0 out of 5.0 Excellent front desk staff We visited the East Coast and New England and stayed at a total of 10 Holiday Inn Express hotels. Our stay at the this HIE (Times Square) was by far the most pleasant. They were only one of two locations to recognize us as IHG Rewards Club members. It is a small & tight location but the staff was most expansive and helpful. The location was terrific and allowed us easy access to all of Manhattan. 18 September 2013
Rated 5.0 out of 5.0 by Great service I want to commend the service I received from Judy,Ysabel & Theresa. They were very pleasant and helpful and went out of their way to help me and get me what I needed. The front desk employees were also helpful at all times. I had a problem with my toilet, it did not take long for the guy to show up and he was pleasant and very helpful. All and all my stay was pleasant and restful. Thanks 13 September 2013
Rated 5.0 out of 5.0 by Best hotel in NYC with reasonable prices We travel alot and our expectations of hotels are pretty high. Holiday Inn Express went above our expectations in all areas. One of the cleanest hotels we have visited in awhile, especially in the city. The staff made my daughter feel very special for her 16th Birthday with a card and candy bars upon arrival, not to mention the daily fresh baked cookies. The upgrade to a higher floor with city view is well worth it. Very quiet day and night. Just expect longer wait times for the elevator the higher up you go in floors. HIGHLY recommend to anyone wanting a perfect location, good nights rest and friendly staff. 10 September 2013
Rated 5.0 out of 5.0 by Unexpected comfort I'm used to Holiday Inns being a regular 3* hotel and the Holiday Inn Express brand being 2.5*. But this HI Express location blew me away. 5 stars all around! I gave them my IHG Rewards # to get points and was surprised when the front desk girl offered me a 2pm checkout the next day. That was awesome as I wanted to sleep in. She also gave me a welcome bag with 2 bottles of water and some snacks. Great! I asked about a fitness room, and she said the Candlewood next door had a fitness room I could use for free, 24/7. Awesome! I also noticed they had FREE laundry there next door. They also offered free hot breakfast, and I saw a list of about 15 items I could expect. I wasn't up early enough, but for anyone who wanted a free meal, it sounded pretty good. I almost stayed up late enough to get breakfast lol. They had 2 computers in the lobby for using the Internet, and I was able to use their printer to print out a Groupon I had purchased. No cost for that either. So many amenities and just an overall great low-cost hotel option. Well done, guys! 09 September 2013
Rated 5.0 out of 5.0 by Welcoming and informative staff Great location for many of the attractions. Professional staff who give information on places to visit, eat etc.. Really comfortable beds which were extremely welcome after full days sight seeing. Room size adequate, bigger than we expected for city hotel. Complimentary tea and coffee available, also fantastic lemon drink on tap in the foyer. Good choice at breakfast . Only 2 lifts but did not wait for longer than 2 minutes. Would recommend this hotel. 09 September 2013
Rated 1.0 out of 5.0 by Categorically NOT RECOMMENDED This is, without the slightest of doubt, one of the worst hotel and the absolutely worst IHG hotel that I had ever stayed in! The bad experience started at the entrance of the hotel before I even entered it. We (2 people) arrived early in the morning with 4 average-sized bags plus a carry on. As we took our luggage out of the taxi, the bell hop/valet were simply chatting on their own and simply ignored us as we struggled with our bags through the doors. I give credit to the front desk staff who was friendly and was accommodating enough to give us a room despite being early in the morning. After we checked in, we requested a cart for the luggage and was called by the front; only then the bell hop/valet broke their chatting and walked in nonchalantly. The room was small but understandably being so in NYC. But the furniture belongs to the dumps --- the vinyl on the desk chair was literally peeling off and sticking to our clothes. (See attached photo to authenticate our claim.) The wood on the desk & dresser was all dented and scratched and the plumbing was old and noisy. I give credit to a comfortable bed but that's the only positive point. The A/C was the absolute worst --- it either stops completely or it blasts noisily with maximum cold air. So one moment it was hot and humid and the next frigidly cold! We put up with all these seeing that they did give us a room early in the morning. The next day, we went to the front desk requesting a room change mentioning all the deficiencies and to see if a two-bed room was available instead of an one-bed one. The staff at the front (different one from day one) replied in a very arrogant way that basically boiled down to "too bad, deal with it!" Added to that, he even said "and if you want a 2-bed room, you will need to pay for the upgrade and subject to availability!" I honestly don't think I would mind paying for the charge at all but having being told in such a rude manner is simply unacceptable and borderline insult! And I never got a room change by the way. We came back in the evening and were shocked to learn that the room had not been serviced at all! It was already 9pm so we didn't bother to call the front desk. To be fair, I am conscious to the environment and did not ask for a linen and towel change. But the room was simply untouched --- i.e. the beds were not made and everything else was as if no one even entered and serviced the room; which was exactly the case. On the day of checking out, the front asked for our experience of our stay and we simply told her the truth. She was kind enough to offer us 5000pts for the inconvenience which was appreciated but we would much rather have an enjoyable stay than 5000pts. As a frequent traveller and a Priority Club member for more than a decade, I had stayed in many hotels with a good percentage of them being IHG hotels. And I stayed in a wide spectrum of the IHG hotels --- Intercontinental, Crowne Plaza, Indigo, Holiday Inn and Holiday Inn Express. I realize that this particular hotel is a Holiday Inn Express and it cannot be compared to the calibre of, say, a Crowne Plaza. Incidentally, my stay at my next immediate destination (also within the US) after NYC was also a Holiday Inn Express and there are vast differences, in a magnitude of night and day, between the two. It definitely highlights just how poor the NYC Holiday Inn Express really was. Given all the circumstances taken place and factoring in the price, this Holiday Inn Express NYC Time Square is categorically the absolute worst IHG hotel that I had ever stayed. I would not stay there again even if it was offered with compliments plus points given to me. Other than a comfortable bed/mattress, I simply cannot recommend this hotel at all. Avoid this hotel at all costs! 08 September 2013
Rated 5.0 out of 5.0 by Good Hotel every think was so good i was coming from long flight and i got a good room and comfortable bad 06 September 2013
Rated 4.0 out of 5.0 by Awesome! Great people, wonderful breakfast and comfortable beds. Could not ask for more. 05 September 2013
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